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Added 15 mins ago
CO
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- Full-time
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Closed listing

Steele's Transportation Group

Dispatcher

Calgary, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 28, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us

Steele’s Transportation Group (Steele’s) specializes in providing scheduled LTL Freight in Alberta, as well as local pickup and delivery from our terminal hubs in Calgary and Edmonton. Steele’s has a strong reputation for our service, which we have been building since 1957.

Steele’s is an asset-based business that utilizes a fleet of dedicated equipment, including company-owned assets and owner-operator equipment working as subcontractors, along with carrier partners, to provide safe, timely, and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary, Red Deer, and Edmonton, and we do have staff and/or drivers based in each of these major cities.

https://www.steelesgroup.com/

https://fmicanada.com/home/

https://fmicanada.com/about-us/

Job Title: Dispatcher

Job Responsibilities

A dispatcher plays a critical role in keeping freight moving efficiently while balancing customer expectations, driver safety, and operational costs. Key responsibilities include:

Load Planning and Dispatching
Assign loads to drivers based on appointments, routes, availability, hours of service, and equipment.
Optimize routes to maximize efficiency and minimize empty miles.
Coordinate pickups, deliveries, and transfers between terminals.
Driver Communication
Maintain regular communication with drivers throughout their shifts.
Provide clear instructions for pickups, deliveries, and schedule changes.
Support drivers by resolving issues such as delays, equipment problems, or customer concerns.
Customer Service
Keep customers informed about shipment status and estimated delivery times.
Respond promptly to customer inquiries on the status of a shipment.
Handle delivery exceptions professionally and work toward timely resolutions.
Time Management
Prioritize urgent shipments while maintaining service commitments.
Coordinate multiple deliveries and pickups simultaneously.
Adapt quickly to changing schedules and unexpected disruptions.
Regulatory Compliance
Ensure drivers comply with Hours of Service (HOS) regulations.
Problem Solving
Respond quickly to breakdowns, traffic delays, weather events, or missed appointments.
Develop contingency plans to minimize service disruptions.
Make informed decisions under pressure while maintaining operational efficiency.
Equipment Management
Monitor trucks and trailer availability.
Coordinate equipment repairs and maintenance with the terminal manager
Ensure equipment is assigned appropriately based on freight requirements.
Documentation and Record Keeping
Close manifests, driver messages, and ensure PODs are uploaded.
Coordination with Operations
Work closely with warehouse staff, dock supervisors, customer service representatives, and managers.
Coordinate with warehouse on driver start times.
Performance Monitoring
Track on-time pickup and delivery performance.
Monitor driver productivity and route efficiency.
Identify opportunities to improve service and reduce operating costs.

Education And Experience Requirements

High school diploma required; post-secondary education in logistics, business administration, or a related field is preferred.
Three to five years of proven experience as a dispatcher or in a related logistics, transportation, or customer service role.

Qualifications/Skills

Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize competing demands, and manage time effectively.
Strong organizational, coordination, and problem-solving skills.
Proficiency with Microsoft Office and the ability to learn new software and systems quickly.
Working knowledge of fleet management or dispatch software.
Multilingual skills are considered an asset.
Ability to remain calm, professional, and effective when managing delays, customer concerns, and competing priorities.

Are You a Good Fit?

Think you have what it takes? Are you ready to join a great team? Please submit your application today!

Job Type

Full time

Schedule

Ø Shift hours ( between 9 and 10 hours a day)

Ø Monday to Friday

Ø In–Person – Calgary Terminal

Benefits

Comprehensive Health and Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Personal paid time off
Paid Sick Leave
Paid Study Leave
Tuition reimbursement

Ability to commute

Ø Calgary, AB: Reliably commute or plan to relocate before starting work (required).

Experience

Ø 3-5 Years

About employer

More about this job

Responsibilities

Plan and dispatch freight loads by coordinating drivers, routes, equipment, pickups, deliveries, and terminal transfers while maintaining communication with drivers and customers. Monitor service performance and compliance, resolve operational disruptions, manage documentation and equipment coordination, and work with terminal and operations teams to improve efficiency.

Requirements

A high school diploma is required, while post-secondary education in logistics, business administration, or a related field is preferred. The role requires three to five years of dispatching or related logistics, transportation, or customer service experience, along with strong communication, organization, problem-solving, multitasking, and software skills.

Skills

Load Planning
Dispatching
Route Optimization
Driver Communication
Customer Service
Time Management
Regulatory Compliance
Problem-Solving
Equipment Management
Documentation
Operations Coordination
Performance Monitoring
Multitasking
Microsoft Office
Fleet Management Software
Dispatch Software

Benefits

Comprehensive Health And Dental Care
Disability Insurance
Employee Assistance Program
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Personal Paid Time Off
Paid Sick Leave
Paid Study Leave
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

LTL Freight
Freight Transportation
Load Planning
Dispatching
Route Optimization
Driver Scheduling
Hours Of Service
Pickups And Deliveries
Terminal Transfers
Customer Service
Shipment Tracking
Delivery Exceptions
Contingency Planning
Fleet Management
Equipment Availability
Equipment Maintenance
Manifests
Proof Of Delivery
Warehouse Coordination
On-Time Performance
Driver Productivity
Route Efficiency
Microsoft Office
Dispatch Software
Calgary
Alberta

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