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Stefanini North America and APAC

Deskside Technician II

  • Schomberg, ON, Canada

Full-time

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Job details

Job type
Full-time
Apply by
Education
High school diploma
Working hours
40 hours per week
Posting language
English
Posted

Original job description

Details:

Stefanini Group is looking fora Deskside Technician Ifor a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at (248) 386-7399/ [email protected] for faster processing. Thank you!

Position: Dedicated Onsite Support

Hours of Work: Onsite approximately 40 hours per week during normal business hours and afternoon shift 3:00pm to 11:30pm.

Initial few weeks training: Onsite approximately 40 hours per week during normal business hours and morning shift 6:30 a.m. to 3:00 p.m.

 What will you do?

  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

What do you need to succeed?

  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma

Job Requirements

Details:

The onsite resource would primarily provide Level 1 / Level 2 support, including:

  • Windows PC/laptop troubleshooting and basic hardware support
  • Microsoft 365 and general business application support
  • User setup, workstation installation and equipment replacement
  • Printer troubleshooting, including office and industrial/label printers
  • Barcode scanner and shop-floor device troubleshooting
  • Basic LAN, Wi-Fi and network connectivity troubleshooting
  • Support for shop-floor PCs and terminals
  • Basic mobile device/peripheral support
  • IT asset tracking and equipment management
  • Ticket creation, documentation and follow-up
  • Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required

Experience supporting manufacturing environments and production-related IT equipment would be considered an important qualification.

!
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More about this job

Responsibilities

Provide onsite Level 1 and Level 2 support for computers, business applications, printers, barcode scanners, shop-floor devices, and basic network connectivity. Manage equipment installations and replacements, asset tracking, ticket documentation, troubleshooting, and escalation to regional or higher-level IT teams.

Requirements

Requires a high school diploma and experience in deskside, desktop, or end-user computer support, ideally in a corporate environment. Candidates should have experience with Windows and Mac systems, Microsoft Office, mobile devices, printers, and PC hardware, along with strong communication, troubleshooting, prioritization, and customer-service skills.

Skills

  • Windows Troubleshooting
  • Mac OS Support
  • Microsoft 365 Support
  • Desktop and Laptop Support
  • Hardware Troubleshooting
  • Printer Support
  • Barcode Scanner Support
  • Network Connectivity Troubleshooting
  • Mobile Device Support
  • IT Asset Management
  • Ticket Documentation
  • Data Backup and Migration
  • Customer Support
  • Incident Management
  • Manufacturing IT Support

Visa sponsorship

Not detected in the job text

Hiring contact

Micah Andres

Categories

  • Technology
  • Customer Service & Support
  • Manufacturing

Keywords

  • Deskside Support
  • Level 1 Support
  • Level 2 Support
  • Windows 7
  • Windows 10
  • Mac OS
  • Microsoft 365
  • Microsoft Office
  • PC Hardware
  • Laptop Support
  • Printer Support
  • Industrial Printers
  • Barcode Scanners
  • Shop-Floor Devices
  • LAN
  • Wi-Fi
  • VPN
  • Mobile Devices
  • AV Conferencing Systems
  • IT Asset Management
  • Incident Management
  • Ticketing Systems
  • Data Backup
  • Data Restoration
  • Data Migration
  • IMAC Support
  • Manufacturing Environment
  • ITIL Foundations
  • A+ Certification
  • Microsoft Certified Professional

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