Deskside Technician II

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Details:

PROXIMITY SUPPORT TECHNICIAN

Key Responsibilities
- End-User Support & Device Management
- - Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment
  - Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments
  - Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite
  - Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards
- Infrastructure & Equipment Support
- - Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices
  - Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers
  - Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa)
  - Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots
  - Maintain point-of-sale systems, displays, scanners, input devices and handheld devices
- Lifecycle & Asset Management
- - Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning
  - Conduct IT asset inventory control and management with complete audit trails
  - Provision, track, and maintain loaner/temporary equipment inventory for business continuity
  - Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements
  - Perform basic hardware maintenance (Intel, Mac)
- Project Support & Documentation
- - Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination
  - Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision
  - Document all activities accurately in incident, request, and asset management systems
  - Create and update technical documentation and knowledge base articles
  - Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues
- Incident & Service Management
- - Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs)
  - Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health
  - Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members
  - Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications)
- Business Partnership & Escalation
- - Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels
  - Translate business needs into technical solutions or route requests to appropriate specialized teams
  - Demonstrate service-excellence mindset and effective conflict resolution skills

Job Requirements

Details:

Required Qualifications & Skills
- Education & Experience
- - Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field
  - Experience with networks and TCP/IP protocols
  - Strong experience and knowledge of Operating Systems (Windows and macOS)
- Technical Competencies
- - Familiarity with ITSM (ServiceNow) and remote support tools
  - Proficiency with Mobile Device Management platforms
  - Understanding of asset management systems and lifecycle processes
Professional Skills
- Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location)
- Demonstrated ability to work effectively in a team environment
- Aptitude for conflict resolution and managing pressure effectively
- Proactive attitude and strong desire for continuous learning and professional development
- Service-excellence mindset appropriate for luxury retail environments
- CompTIA A+ or equivalent
- Availability for travel
- Valid driver's license and full ability to drive

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More about this job

Responsibilities

Provide in-person and remote technical support for end-user devices, printers, point-of-sale systems, and onsite IT infrastructure across multiple business locations. Manage endpoint and asset lifecycles, support site projects and service requests, document solutions, and coordinate with business stakeholders, vendors, and specialized support teams.

Requirements

Candidates must be pursuing or hold a degree in IT, computer science, computer engineering, or a related field, and have experience with TCP/IP networks and strong knowledge of Windows and macOS. The role also requires familiarity with ITSM and MDM tools, CompTIA A+ or equivalent, strong communication and teamwork skills, a valid driver's license, and availability to travel.

Skills

End-User Technical Support
Windows
macOS
Mobile Device Management
TCP/IP Networking
Hardware and Software Troubleshooting
IT Asset Management
Endpoint Lifecycle Management
ServiceNow
Remote Support Tools
Incident and Service Request Management
Printer Support
Point-of-Sale Systems
Videoconferencing Support
Technical Documentation
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft Office
iPhone
iPad
Mobile Device Management
ServiceNow
TCP/IP
HP LaserJet
Zebra Printers
Epson Printers
RFID
Zoom
Carlipa
Point-of-Sale Systems
Endpoint Imaging
Endpoint Provisioning
IT Asset Management
Incident Management
Service Requests
Service Level Agreements
CompTIA A+
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
Videoconferencing
Lifecycle Management
Knowledge Base
Vendor Coordination
Luxury Retail

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