Deskside Technician II
- Cambridge, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- +1 years corporate deskside support or equivalent experience
- Posting language
- English
- Posted
Original job description
Details
Who we are :
For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost- reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
Requirements
Who we are :
For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost- reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
- Provide Windows , software , and hardware support , onsite in a corporate environment
- Stage, provision, and deploy IT machines to end users following best business practices
- Diagnose, troubleshoot, and implement fixes for a variety of technology
- Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
- Troubleshoot VPN and VDI connectivity
- Follow appropriate KB articles
- Manage workload via ticketing software or Non-ticket tracker
- Prioritize and complete work in a group and independently with minimal supervision
- Communicate technical information to non-technical audiences
- Smart Hands remote support for offsite resolver groups
- Inventory management of IT assets including asset auditing
- Other duties as assigned
Requirements
- +1 years corporate deskside support or equivalent experience
- Excellent troubleshooting capability
- Ability to maintain composure while handle challenging, dynamic, rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
- Experience with endpoint protection and encryption ( Bitlocker ) support
- Familiarity with using remote desktop support tools
- High School Diploma or equivalent
- Maintain valid driver's license
- Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
- A+ Certification
- Microsoft Certified Professional (MCP)
- Windows architecture including permissions and file structure
- Mac/Apple experience, a plus
- Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
More about this job
Responsibilities
Provide onsite Windows, software, hardware, mobile device, and audiovisual support, including staging and deploying equipment and troubleshooting VPN and VDI connectivity. Manage support tickets, IT asset inventory, and remote assistance while communicating technical information clearly and completing work independently or as part of a team.
Requirements
Candidates need at least one year of corporate deskside support or equivalent experience, strong troubleshooting and user-interaction skills, and experience with Microsoft Office 365, imaging and data migration, endpoint protection, and remote support tools. A high school diploma or equivalent, a valid driver's license, the ability to lift up to 50 pounds, and the ability to meet background and drug-screening requirements are required.
Skills
- Windows Support
- Hardware Troubleshooting
- Software Support
- IT Asset Management
- Computer Imaging
- Data Migration
- Microsoft Office 365
- SCCM
- Intune
- BitLocker
- Mobile Device Support
- VPN Troubleshooting
- VDI Support
- Remote Desktop Support
- Active Directory
- Customer Communication
Benefits
- 401(k)
- Paid Time Off
- Tuition Reimbursement
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Professional Development Programs
- Virtual Training
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Windows
- Microsoft Office 365
- SCCM
- Intune
- BitLocker
- Computer Imaging
- Data Migration
- Endpoint Protection
- VPN
- VDI
- Remote Desktop Support
- Active Directory
- Domain Trust Relationships
- Mac
- Apple Devices
- Mobile Devices
- Audiovisual Equipment
- Ticketing Software
- Knowledge Base Articles
- IT Asset Inventory
- Deskside Support
- Hardware Troubleshooting
- Software Support
- A+ Certification
- Microsoft Certified Professional
- Smart Hands Support