Retail Sales Associate - Full-time/Part-time Contract

About Steff Eleoff

Steff Eleoff is a Toronto jewelry brand making sculptural pieces that sit somewhere between the gallery and the body. Every design starts as a drawing and is produced by hand. This fall we're opening two retail activations in Yorkdale Shopping Mall and Yorkville - a series of kiosks inside a high-traffic luxury retail environment, running from October through the holiday season, presenting our FW26 collection alongside our best sellers.

The role

You are the brand on the floor. This is a contract retail role starting October 2-29, then November 12-December 12. You'll sell a 50-piece assortment that spans our FW26 collection, tech ring covers, and best sellers.

What you'll do

• Sell to a luxury retail customer, with unhurried, high-touch service that meets the standard of the host environment
• Build multi-piece sales
• Capture customer emails and contact details
• Process transactions accurately and reconcile daily
• Take special orders and follow them through to the customer
• Maintain the vitrine to a luxury standard - merchandising, restocking, cleaning, daily counts
• Report customer reactions, objections, and sell-through patterns back to the brand team each week

What you bring

• 2+ years selling in premium or luxury retail; jewelry, watches, or accessories preferred, and experience in a department store or concession environment is a strong advantage
• Comfort with a considered sell at a $300–$600 price point
• The ability to learn a technical product and explain it plainly, without losing the design story
• Precision with transactions, inventory counts, and paperwork
• Availability for holiday retail hours - evenings, weekends, and peak weeks and Thanksgiving.
• Comfort standing for full shifts in a compact kiosk footprint
• Ability to work at both Toronto locations, Yorkdale Shopping Mall and Yorkville.

Details

• Contract position. Product training before opening. Reports to CMO. Strong performers will be considered first for future activations and permanent retail roles.