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Added 2 hours ago
Systems Testing/QA Specialist – Senior - RQ11638
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, strong expertise in functional and non-functional testing, healthcare…
Added 2 hours ago
Systems Testing/QA Specialist – Senior - RQ11637
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, including expertise in functional and non-functional testing,…
Added 2 hours ago
Systems Testing/QA Specialist – Senior - RQ11637
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, including expertise in functional and non-functional testing,…
Added 2 hours ago
Systems Testing/QA Specialist – Senior - RQ11638
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, strong expertise in functional and non-functional testing, healthcare…
Added 2 hours ago
Systems Testing/QA Specialist – Senior - RQ11638
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, strong expertise in functional and non-functional testing, healthcare…
Added 2 hours ago
Systems Testing/QA Specialist – Senior - RQ11637
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, including expertise in functional and non-functional testing,…
Added 10 days ago
Bilingual Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Proactively identify project-level risks and implement approved risk response plans.
Added 21 days ago
Safety Specialist
Canadian Nuclear Laboratories
Pinawa, MB
Full-time
Must possess a working-level knowledge of hazards presented by industrial work environments, including process systems and components, machine tools and heavy equipment.
Added 6 days ago
Security Systems Technical Specialist Level 1
New Age Group
Concord, ON
Full-time
Security Systems Technical Specialist Level 1 – Security Systems & Technology Integration
Added 25 days ago
Senior Developer, Dynamics & Power Platform
World Wildlife Fund Canada
Toronto, ON
$82,000 to $88,000 CAD / year
Full-time
The Senior Developer, Dynamics & Power Platform (internally known as Senior Specialist, Dynamics & Power Platforms), implements and troubleshoots systems enhancements, customizations, and…
Added 2 days ago
Physics Resource - Specialist
Calian in Space & Technology
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Calian is seeking a Physics Resource – Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 2 days ago
IT System Specialist – SAP Payroll and Time
Aliant Resources
Mississauga, ON
Contract
Responsible to provide technical, and functional expertise and solutions in areas of technology, processes, and operating procedures for SAP Payroll and Time Management. Responsible for the…
Added 3 days ago
Underwriting Training and Development Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Regina, SK
The Underwriting Training and Development Specialist is responsible for designing, implementing, and managing underwriting training programs to enhance the knowledge, skills, and…
Added 2 days ago
Physics Resource - Specialist
Calian IT & Cyber Solutions
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Calian is seeking a Physics Resource - Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 3 months ago
Quality Specialist
Tetra Tech
Pickering, ON
Full-time
We are currently seeking an Engineering Quality Specialist supports the organization's Quality Management System (QMS) and supports the Human Performance Program for engineering and…
Added 2 days ago
Technical Support Specialist
INKAS® Group
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $100,000 CAD / year
Full-time
We are seeking a highly skilled Technical Support Specialist to operate at the core of our production support function. This role is responsible for owning complex incidents, ensuring…
Added 2 days ago
Physics Resource - Specialist
Calian Group
Saint-Gabriel-de-Valcartier, QC
Full-time
Calian is seeking a Physics Resource - Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 3 days ago
Senior Privacy, Security & AI Governance Consultant
CGI
Victoria, BC
Full-time
Provide oversight and guidance regarding administrative, technical and physical security controls.
Added 3 days ago
Engineering Lab Specialist
Ontario Tech University
Oshawa, ON
Full-time
Salary Range: Level 9 - Starting Salary, Step 1 $90,525
Added 3 days ago
Business Analyst
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining a strategic application system, Planon. Planon is a single…
Added 3 days ago
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively, ON
Full-time
Provides feedback to factories to enable improvements to the equipment or its operation, through both technical feedback systems and factory level network
Added 4 days ago
Business Analyst
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
$8,087.08 to $12,117.08 CAD / month
Full-time
…technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining a strategic application system, Planon. Planon is a single…
Added 4 days ago
Facilities Management Senior Specialist - Canada
CMA CGM
Montreal, QC
The Facilities Management Sr. Specialist provides area-level oversight and governance for facilities service delivery across the assigned portfolio, ensuring consistent, compliant, and…
Added 4 days ago
Project Cost Controller
Thales
Ottawa, ON
Full-time
This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the…
Added 3 days ago
Satellite Control Technician
Calian in Space & Technology
Montreal, QC
Full-time
…critical role in the operation and maintenance of satellite systems. This position involves operating telemetry, tracking, and command systems in a real-time environment, monitoring…

Stella-Jones

Technical Support Specialist II

Montreal, QC, Canada

Posting language: English
Posted: Apr 13, 2026

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Original job description

Company Overview

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

Position Overview

The Technical Support Specialist II provides advanced technical support to end users across the organization. This role acts as an escalation point for complex incidents, contributes to continuous improvement initiatives, and plays a key role in maintaining high service levels within the IT support organization. The position reports to our Technical Support Manager and joins a team of eight IT professionals split between our offices in Montreal and Tacoma, Washington.

This hybrid role is office-based at our corporate HQ in Montreal (Saint-Laurent) and allows for up to two remote days per week once a period of training and integration into the team is complete. This position requires fluency in both English and French (spoken and written).

Key Responsibilities

Technical Support & Incident Management

Serve as a Level 2 escalation point for incidents and service requests that cannot be resolved by Level 1 support.
Diagnose and resolve complex hardware, software, network, and system issues in a timely and professional manner.
Provide support for Windows-based workstations, laptops, peripherals, printers, mobile devices, and approved business applications.
Coordinate ordering, inventory management, and assignment of end-user equipment such as laptops, monitors, iPhones, iPads, and related accessories
Troubleshoot issues related to Active Directory / Entra ID, user accounts, permissions, MFA, VPN, and remote access.
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.

Service Desk Operations

Log, track, update, and resolve incidents and requests within the ticketing system, ensuring proper categorization, documentation, and SLA compliance.
Identify recurring issues and contribute to problem management by documenting root causes and solutions.
Create, update, and maintain knowledge base articles to improve first-contact resolution and reduce recurring incidents.

Collaboration & Continuous Improvement

Work closely with infrastructure, security, application, and third-party teams to resolve cross-functional issues.
Participate in various projects that includes system upgrades, deployments, and technology rollouts.
Provide feedback and recommendations to improve tools, processes, documentation, and user experience.
Assist in onboarding and mentoring junior support staff and provide guidance on escalation procedures.

User Support & Communication

Deliver clear, professional, and customer-focused communication with end users at all levels of the organization.
Provide support to users in both English and French.
Provide both remote and on-site support as required.
Manage multiple priorities effectively while maintaining a high level of service quality.

Qualifications & Experience

Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent experience.
3 or more years of experience in an IT support or service desk environment, with demonstrable Level 2 responsibilities.
Strong troubleshooting experience in a Windows and Microsoft 365 environment.
Experience working with IT Service management tools (Ticketing system, remote control software, assets managements, etc).
Familiarity with ITIL concepts and service-oriented support models.
Fluency in English and French (spoken and written) is mandatory.

Technical Skills

Windows 11 troubleshooting and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory / Entra ID user and device management
Hardware and peripherals (laptops, printers, docking stations, mobile devices)
Network fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi)
Ticketing systems and SLA-driven environments

Professional Skills

Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment
Strong organizational skills and attention to detail
Customer-focused mindset with a commitment to service excellence

Nice to Have

Experience in a manufacturing or enterprise environment
Endpoint management tools familiarity (Intune, SCCM, etc.)

Employee Benefits

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

Extended health and dental coverage
Life insurance and accidental death & dismemberment (AD&D)
Short-Term and Long-Term disability coverage
Competitive compensation
Annual Profit Share Program
Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
Company Share Purchase Program with 25% Company contribution match
Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.

#STELLAS

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More about this job

Responsibilities

The Technical Support Specialist II provides advanced technical support as a Level 2 escalation point for complex hardware, software, and network issues. They also contribute to continuous improvement initiatives, maintain service desk documentation, and mentor junior staff.

Requirements

Candidates must have a diploma or degree in IT or a related field and at least 3 years of experience in an IT support environment. Fluency in both English and French is mandatory, along with strong troubleshooting skills in Windows and Microsoft 365 environments.

Skills

Technical support
Windows 11
Microsoft 365
Active Directory
Entra ID
Hardware troubleshooting
Network fundamentals
Ticketing systems
SLA management
Incident management
Customer service
Problem solving
Communication
ITIL
Remote support
Inventory management

Benefits

Extended health and dental coverage
Life insurance
Accidental death & dismemberment coverage
Short-term and long-term disability coverage
Competitive compensation
Annual profit share program
Retirement program with company match
Company share purchase program
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Entra ID
MFA
VPN
TCP/IP
DNS
DHCP
Wi-Fi
ITIL
Service Desk
Incident Management
Hardware
Peripherals
Inventory Management
Intune
SCCM
Manufacturing
Enterprise Environment

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