Restaurant Supervisor

Company Description Stella's Cafe & Bakery is a neighborhood destination known for food with inspired taste and healthy ingredients. The restaurants offer a warm, casual, and friendly atmosphere that feels familiar to guests and team members alike. Stella's focuses on creating welcoming spaces where people can enjoy quality meals and genuine hospitality. Team members are encouraged to contribute to a positive environment and uphold high standards of service and food quality.

Role Description The Restaurant Supervisor is a full-time, on-site role based in the Greater Winnipeg Metropolitan Area. This role oversees daily front-of-house operations, including supervising staff, coordinating shift activities, and ensuring smooth service throughout the day. The Restaurant Supervisor supports team members, addresses guest concerns, and promotes a culture of excellent customer service and hospitality. Responsibilities include monitoring food and beverage quality, supporting opening and closing procedures, maintaining cleanliness and safety standards, and assisting with training and coaching staff. The role works closely with leadership to implement service standards, manage basic administrative tasks, and help create a positive experience for guests and colleagues.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, coaching, and shift coordination.
• Candidates should possess customer service and customer satisfaction skills, with the ability to resolve issues and maintain a welcoming atmosphere.
• Candidates should possess effective communication skills, including clear verbal communication and active listening.
• Candidates should possess food & beverage knowledge, including menu familiarity, basic food safety, and quality standards.
• Previous experience in restaurant or hospitality supervision is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Knowledge of health, safety, and sanitation standards in food service is an asset.