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Added 15 mins ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
A career as a Content Marketing Advisor in the Content team at National Bank means acting as a content specialist who transforms audience needs, business priorities and insights into…
Added 15 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
- Part-time
Refer your clients to your specialist colleagues for their specific needs.
Added 15 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 15 mins ago
NB
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 15 mins ago
NB
Banking Advisor
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 15 mins ago
PI
Canada PR Filing Specialist
Purpose Immigration Services Canada
Brampton, ON
- Full-time
We are looking for an experienced and detail-oriented Canada PR Filing Specialist to manage and process Canadian Permanent Residency (PR) applications. The ideal candidate should have at…
Added 15 mins ago
UL
Specialist, Business Development & Events
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Our valued client, a highly respected national law firm, is seeking a talented and enthusiastic Specialist, Business Development & Events to join its Calgary office.
Added 15 mins ago
HR
Operations Specialist
Harry Rosen
Vancouver, BC · Oakridge Shopping Centre
- Full-time
Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log…
Added 15 mins ago
R
Client Advisor
RBC
Regina, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 15 mins ago
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Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
Strong leadership qualities when working in a team and the ability to be recognized as the subject matter specialist in data protection when our client requires.
Added 30 mins ago
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Associate Veterinarian - North Oakville Animal Hospital
VetStrategy
Oakville, ON
- Part-time
Access to specialist support for complex cases
Added 30 mins ago
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Mortgage Specialist Associate
BMO
Vaudreuil-Dorion, QC
- Full-time
Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader…
Added 31 mins ago
EC
Event Senior Technical Lead, The International Centre, Mississauga Full Time
Encore Canada
Mississauga, ON
- Full-time
…intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event…
Added 1 hour ago
AO
Digital Design Specialist
Autism Ontario
Toronto, ON
- Full-time
The Digital Design Specialist will be responsible for building the educational content through multiple mediums that inspires and engages our community while improving access to learning…
Added 1 hour ago
W
Creative Specialist – Real Estate Photographer / Videographer
weshoot-studio
Montreal, QC
- $25 to $40 CAD / hour
- Full-time
Initially, hours will depend on client bookings, training requirements, and seasonal demand. As you develop your skills and become more independent, opportunities to take on additional…
Added 1 hour ago
HR
Specialist, Designated Sales Associate - Denim
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 1 hour ago
BS
Bilingual Client Solutions Specialist (French and English Required)
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Our client is a promotional marketing and branded-merchandise company in Mississauga. They need a bilingual Client Solutions Specialist who can support corporate clients in French and…
Added 1 hour ago
E
Business Analyst Specialist I - Marketing & Risk Management
Enbridge
Calgary, AB
- Full-time
Provide client-facing analysis and support for enterprise ETRM applications and related processes, including incident triage, user support, access support, reporting, testing, and delivery…
Added 2 hours ago
CH
Vocational Rehabilitation Specialist
CBI Health
Barrie, ON · Richmond Hill, ON
- Full-time
Assess and plan. You will manage and prioritize a caseload efficiently and effectively. You will utilize a client-centered approach to identify employment barriers, goals, and service needs…
Added 2 hours ago
PH
Registered Nurse Resource Team
Providence Healthcare
Toronto, ON
- Part-time
…conference with the interdisciplinary team for evolving patient/client instability or for support in determining next steps in a…
Added 2 hours ago
QT
Spécialiste en assurance de la qualité (AQ) / Quality Assurance (QA) Specialist
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $65,000 to $80,000 CAD / year
- Full-time
Notre client est une entreprise de logiciels de sécurité publique établie à Montréal. Son équipe soudée et hautement expérimentée consacre depuis des décennies à la conception, au…
Added 2 hours ago
SH
Technical Applications Specialist
Siemens Healthineers
Oakville, ON
- Temporary
The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training),…
Added 2 hours ago
Associate Veterinarian - North Oakville Animal Hospital
VetStrategy / Daubigny
Oakville, ON
Access to specialist support for complex cases
Added 2 hours ago
Associate Veterinarian - North Oakville Animal Hospital
VetStrategy / Daubigny
Oakville, ON
Access to specialist support for complex cases
Added 2 hours ago
R
Client Advisor
RBC
Melfort, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…

Stellar Recruitment Inc.

Technical Support Specialist II

Vancouver, BC, Canada

$40 to $50 CAD / hour · Contract

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Job details

Pay: $40 to $50 CAD / hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

**This role requires candidates to be on-site downtown Vancouver, five days per week. Candidates not within commuting distance to Vancouver will not be considered**

We are seeking a Tier 2 Support Specialist to provide high-quality technical support within a professional corporate head office environment. This role is ideal for a technically strong, personable, and service-oriented IT professional who enjoys working directly with employees and business partners, solving complex issues, and creating a positive technology experience. The successful candidate will be confident communicating with users at all levels of the organization, including senior and executive stakeholders, while collaborating closely with internal IT teams and external vendors to deliver timely, effective solutions. A strong customer-service mindset, polished communication style, and ability to build trusted relationships are essential to success in this role. If this sounds like you please apply directly or send your resume to info@stellar-recruitment.com.

Responsibilities

Provide Tier 2 and occasional Tier 1 technical support to employees through face-to-face, phone, email, chat, and remote channels, delivering a professional, responsive, and customer-focused experience.
Diagnose, troubleshoot, install, configure, and maintain computers, mobile devices, peripherals, applications, Microsoft 365, Exchange Online, and other enterprise technology within established standards.
Build strong relationships with corporate business partners and users at all levels, understanding their needs and communicating technical information clearly, professionally, and with patience.
Collaborate with Tier 1 Service Desk, Tier 3 Network & Server Operations, Tier 3 Client Technology teams, and third-party vendors to resolve complex technical issues and ensure effective follow-through.
Maintain accurate incident and service-request documentation in the ticketing system, contribute to Knowledge Base articles, and support ongoing IT service management and process improvements.
Support technology procurement, upgrades, user training, security standards, and special IT projects while acting as a courageous safety leader and consistently adhering to corporate safety and environmental practices.

Qualifications

5+ years of recent Tier 2 IT support experience in a corporate office environment, with a demonstrated ability to support a diverse employee population and manage competing priorities.
Exceptional interpersonal and communication skills, with a polished, approachable personality and a genuine commitment to delivering an outstanding internal customer experience.
Excellent verbal, written, and presentation skills, with the ability to communicate effectively with technical and non-technical audiences, including VIP and executive-level users.
Strong technical knowledge of Windows, Microsoft 365, Exchange Online, Mac OS, Apple products, iOS devices, hardware, software, networking, and remote support technologies; enterprise Apple support experience is highly valued.
Strong troubleshooting, problem-solving, and incident-management capabilities, including experience with ticketing platforms such as ServiceNow and the ability to appropriately escalate and coordinate complex issues through resolution.
Experience with enterprise tools and environments such as JAMF, Intune, Active Directory, SCCM, Azure, Desktop Authority, ActiveSync, Xerox multifunction printers, and Apple enterprise technologies is an asset; a background in customer service or hospitality is also valued.

Pay: $40 – $50 per/hour (MUST BE INCORPORATED if you're above $40)

12 month contract – five days in office with some flexibility

Please note that the posted pay range for this role may vary based on seniority, qualifications, or prior experience. We are always looking for talented people to join our network, and if your desired compensation isn't reflected in this posting, please send your application for review regarding related opportunities.

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More about this job

Responsibilities

Provide Tier 2 and occasional Tier 1 support for employees, troubleshooting and maintaining computers, mobile devices, applications, and enterprise technology. Document incidents, collaborate with internal teams and vendors to resolve complex issues, and contribute to user training, IT projects, and service improvements.

Requirements

Requires at least five years of recent Tier 2 IT support experience in a corporate office, strong technical troubleshooting skills, and excellent customer-service and communication abilities. Experience with Windows, Microsoft 365, Exchange Online, Mac and Apple devices, ticketing systems, and enterprise IT tools is expected or valued.

Skills

Tier 2 Technical Support
Windows
Microsoft 365
Exchange Online
Mac OS
Apple Products
iOS
Hardware And Software Troubleshooting
Networking
Remote Support
Incident Management
ServiceNow
JAMF
Intune
Active Directory
SCCM

Visa sponsorship

Not detected in the job text

Keywords

Tier 2 Support
Tier 1 Support
Windows
Microsoft 365
Exchange Online
Mac OS
Apple Products
iOS
JAMF
Intune
Active Directory
SCCM
Azure
Desktop Authority
ActiveSync
Xerox Multifunction Printers
ServiceNow
Ticketing Systems
Incident Management
Remote Support
Networking
Hardware
Software
Knowledge Base
IT Service Management
Enterprise Technology
Technology Procurement
User Training
Security Standards
Vendor Coordination

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