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Added 6 mins ago
RL
PT BACK OF HOUSE
Ralph Lauren
Mirabel, QC
- Part-time
Part-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations.…
Added 6 mins ago
GC
Sales and Service - Garden Supplies - Lougheed
GARDENWORKS Canada
Lougheed, AB
- Full-time
We’re looking for an organized and hands-on retail leader with a passion for gardening, guest service, and operational excellence. As the Department Manager for Garden Supplies, you’ll…
Added 6 mins ago
CL
Director, Client Relationships Eastern Canada
Canada Life
London, ON
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 6 mins ago
CL
Director, Client Relationships Eastern Canada
Canada Life
Halifax, NS
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 6 mins ago
CL
Director, Client Relationships Eastern Canada
Canada Life
Toronto, ON
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 6 mins ago
CL
Director, Client Relationships Western Canada
Canada Life
Calgary, AB
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 6 mins ago
CL
Director, Client Relationships Western Canada
Canada Life
Vancouver, BC
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 6 mins ago
CL
Director, Client Relationships Western Canada
Canada Life
Winnipeg, MB
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 21 mins ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 21 mins ago
K(
Head of Product
Klarify (YC P26)
Canada
- Full-time
You'd join Moody (CEO), Bergie (CTO) and Zach (founding engineer) as our first product leader. You'll own product strategy and work directly with the CEO on where the product goes next.…
Added 21 mins ago
AC
Operations Manager - Contact Centres
Air Canada
Dorval, QC
- Full-time
Our skilled Operations Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service.…
Added 36 mins ago
MA
Country Manager, Indochina
Malaysia Airlines
AB · Alberta, Canada
- Full-time
Conduct market intelligence, competitor analysis and customer insights to identify growth opportunities.
Added 36 mins ago
M
Flight Control Systems Engineer
MANNARINO
Montreal, QC
- Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 36 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are also open to developing the right candidate into a future leader and will look for Partnership opportunities for the candidate that can showcase exceptional customer service, have a…
Added 36 mins ago
MN
No Frills/Maxi - Food Sampling Brand Ambassador
Mosaic North America
Kirkland, QC
- Part-time
Previous customer service, retail, or sales experience preferred
Added 36 mins ago
D
Team Leader
Dollarama
Grande Prairie, AB
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 36 mins ago
MN
No Frills/Maxi - Food Sampling Brand Ambassador
Mosaic North America
Montreal, QC · Pierrefonds, QC
- Part-time
Previous customer service, retail, or sales experience preferred
Added 36 mins ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
Experience leading customer-facing validation projects and documentation reviews.
Added 36 mins ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
Experience leading customer-facing validation projects and documentation reviews.
Added 37 mins ago
A
System Administrator
Actalent
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
Experience leading complex infrastructure projects and resolving Tier 3 incidents across multiple customer environments.
Added 37 mins ago
K
Sr. Brand Manager (KT by Knix)
Knix
Toronto, ON
- From $110,000 CAD / year
- Full-time
…revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a…
Added 37 mins ago
K
Assistant Store Manager - Halifax Shopping Centre
Knix
Halifax, NS
- Full-time
…succeed together. At your core, you’re a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer…
Added 37 mins ago
C
Manager - Software Engineering
CARFAX
London, ON
- $114,000 to $164,000 CAD / year
- Full-time
Experience as a technical leader, with programming and architectural proficiency, and a track record of successfully delivering complex solutions.
Added 37 mins ago
Director, Client Relationships Eastern Canada
The Canada Life Assurance Company
Halifax, NS · London, ON · Toronto, ON
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 51 mins ago
BL
Branch Manager
Brunswick Lift Rentals
Stoney Creek, NB
- Full-time
…solutions they need in today's fast-paced market. With years of experience providing top-brand aerial lift and material handling equipment, we continue to grow through expanded product…

Stellar Recruitment Inc.

Technical Support Specialist II

Vancouver, BC, Canada

$40 to $50 CAD / hour · Contract

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Job details

Pay: $40 to $50 CAD / hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

**This role requires candidates to be on-site downtown Vancouver, five days per week. Candidates not within commuting distance to Vancouver will not be considered**

We are seeking a Tier 2 Support Specialist to provide high-quality technical support within a professional corporate head office environment. This role is ideal for a technically strong, personable, and service-oriented IT professional who enjoys working directly with employees and business partners, solving complex issues, and creating a positive technology experience. The successful candidate will be confident communicating with users at all levels of the organization, including senior and executive stakeholders, while collaborating closely with internal IT teams and external vendors to deliver timely, effective solutions. A strong customer-service mindset, polished communication style, and ability to build trusted relationships are essential to success in this role. If this sounds like you please apply directly or send your resume to info@stellar-recruitment.com.

Responsibilities

Provide Tier 2 and occasional Tier 1 technical support to employees through face-to-face, phone, email, chat, and remote channels, delivering a professional, responsive, and customer-focused experience.
Diagnose, troubleshoot, install, configure, and maintain computers, mobile devices, peripherals, applications, Microsoft 365, Exchange Online, and other enterprise technology within established standards.
Build strong relationships with corporate business partners and users at all levels, understanding their needs and communicating technical information clearly, professionally, and with patience.
Collaborate with Tier 1 Service Desk, Tier 3 Network & Server Operations, Tier 3 Client Technology teams, and third-party vendors to resolve complex technical issues and ensure effective follow-through.
Maintain accurate incident and service-request documentation in the ticketing system, contribute to Knowledge Base articles, and support ongoing IT service management and process improvements.
Support technology procurement, upgrades, user training, security standards, and special IT projects while acting as a courageous safety leader and consistently adhering to corporate safety and environmental practices.

Qualifications

5+ years of recent Tier 2 IT support experience in a corporate office environment, with a demonstrated ability to support a diverse employee population and manage competing priorities.
Exceptional interpersonal and communication skills, with a polished, approachable personality and a genuine commitment to delivering an outstanding internal customer experience.
Excellent verbal, written, and presentation skills, with the ability to communicate effectively with technical and non-technical audiences, including VIP and executive-level users.
Strong technical knowledge of Windows, Microsoft 365, Exchange Online, Mac OS, Apple products, iOS devices, hardware, software, networking, and remote support technologies; enterprise Apple support experience is highly valued.
Strong troubleshooting, problem-solving, and incident-management capabilities, including experience with ticketing platforms such as ServiceNow and the ability to appropriately escalate and coordinate complex issues through resolution.
Experience with enterprise tools and environments such as JAMF, Intune, Active Directory, SCCM, Azure, Desktop Authority, ActiveSync, Xerox multifunction printers, and Apple enterprise technologies is an asset; a background in customer service or hospitality is also valued.

Pay: $40 – $50 per/hour (MUST BE INCORPORATED if you're above $40)

12 month contract – five days in office with some flexibility

Please note that the posted pay range for this role may vary based on seniority, qualifications, or prior experience. We are always looking for talented people to join our network, and if your desired compensation isn't reflected in this posting, please send your application for review regarding related opportunities.

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More about this job

Responsibilities

Provide Tier 2 and occasional Tier 1 support for employees, troubleshooting and maintaining computers, mobile devices, applications, and enterprise technology. Document incidents, collaborate with internal teams and vendors to resolve complex issues, and contribute to user training, IT projects, and service improvements.

Requirements

Requires at least five years of recent Tier 2 IT support experience in a corporate office, strong technical troubleshooting skills, and excellent customer-service and communication abilities. Experience with Windows, Microsoft 365, Exchange Online, Mac and Apple devices, ticketing systems, and enterprise IT tools is expected or valued.

Skills

Tier 2 Technical Support
Windows
Microsoft 365
Exchange Online
Mac OS
Apple Products
iOS
Hardware And Software Troubleshooting
Networking
Remote Support
Incident Management
ServiceNow
JAMF
Intune
Active Directory
SCCM

Visa sponsorship

Not detected in the job text

Keywords

Tier 2 Support
Tier 1 Support
Windows
Microsoft 365
Exchange Online
Mac OS
Apple Products
iOS
JAMF
Intune
Active Directory
SCCM
Azure
Desktop Authority
ActiveSync
Xerox Multifunction Printers
ServiceNow
Ticketing Systems
Incident Management
Remote Support
Networking
Hardware
Software
Knowledge Base
IT Service Management
Enterprise Technology
Technology Procurement
User Training
Security Standards
Vendor Coordination

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