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Added 10 mins ago
WC
Cashier / Front End Checkout Team Associate
Walmart Canada
Port Alberni, BC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 10 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Powell River, BC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 10 mins ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
The Digital Marketing Delivery Manager is responsible for collaborating & delivering the end-to-end customer journey for their respective digital marketing campaigns. Partnering with…
Added 10 mins ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
The role combines coaching and support with hands-on involvement. At times, the Manager, Project Controls works alongside project teams to develop planning and scope definition documents…
Added 10 mins ago
AT
Recruitment and HR Coordinator
Arrow Transportation Systems Inc.
Kamloops, BC
- Full-time
Provide general HR support, including responding to employee and manager HR inquiries, maintaining employee records, and supporting day-to-day HR administration, and support and coordinate…
Added 10 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 10 mins ago
LC
Grocery Assistant Department Manager Full Time Afternoon Greenlight Requisition
Loblaw Companies Limited
Dryden, ON
- Full-time
Added 10 mins ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Bedford, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Respond promptly to customer tracing requests
Added 25 mins ago
CC
Bilingual Commercial Sales Consultant- Hybrid
Canon Canada
Montreal, QC
- $83,127 to $88,721 CAD / year
- Full-time
As a Bilingual Commercial Sales Consultant reporting to the Sales Manager, Emerging & Key Accounts, you will be the primary point of contact for small-to-medium-sized businesses within a…
Added 25 mins ago
IT
Service Manager
Inland Truck & Equipment
Brandon, MB
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 25 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
Support the Product Manager in evolving the product management discipline
Added 25 mins ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 25 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 25 mins ago
B
Cleaning Supervisor
BGIS
Calgary, AB
- Full-time
…management of the site Cleaners. Reporting to the Property Manager, the Area Supervisor is to set high standards for cleaning and to ensure those standards are met. They are to maintain and…
Added 25 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 25 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 25 mins ago
CO
311 Call Centre Representative (Tom Davies Square) - Bilingual - English/French
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Under the general supervision of the Manager of 311 and Customer Service, this position is responsible to answer, transfer, refer and process calls to appropriate City of Greater Sudbury…
Added 25 mins ago
ST
Senior Processing Consultant
Skilled Trades Ontario / Métiers spécialisés Ontario
ON · Ontario, Canada
- Full-time
The Senior Processing Consultant reports to the Regional Manager, Apprenticeship Services within the Regional Operations team. This position ensures information is handled confidentially,…
Added 25 mins ago
B
Property Manager
BGIS
MB · Manitoba, Canada
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 25 mins ago
CG
Student, Engineering
Centerra Gold Inc.
Toronto, ON
- Volunteer
The successful candidate will support a range of project studies, project engineering, construction, planning, and execution activities while working closely with our multidisciplinary team…
Added 25 mins ago
FH
Assistant Spa Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and…
Added 25 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 25 mins ago
B
Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 25 mins ago
MO
Fleet Technician Student
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- Internship
Reporting to the Fleet Manager, the successful candidate is responsible for assisting in conducting minor repairs to the Municipality of Clarington Fleet vehicles and equipment,…

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

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Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

Apply About employer

More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

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