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Added 12 mins ago
AU
Customer Service Coordinator
Alsco Uniforms
Surrey, BC
- $20.26 CAD / hour
- Full-time
Proven internal and/or external customer service experience, with strength in sales support and relationship building.
Added 27 mins ago
KD
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper
Mississauga, ON · Montreal, QC
- Full-time
Added 27 mins ago
M
Group Finance Manager, Canada Enterprise Team
Microsoft
Toronto, ON
- Full-time
Are you seeking a Group Finance Manager role that is at the forefront of making an impact with some of our largest Canadian enterprises? Looking for an opportunity to be part of a dynamic…
Added 27 mins ago
S
Seasonal Retail Sales Consultant - Part time - Galeries de la Capitale Glassbox, QC
Swarovski
Quebec, QC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 27 mins ago
S
Seasonal Retail sales Consultant - Part time - Galeries de la Capitale Glassbox, QC
Swarovski
Quebec, QC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 27 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Galeries De La Capitale Glassbox, QC
Swarovski
Quebec, QC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 27 mins ago
SC
store manager, Campbell River, B.C
Starbucks Coffee Company
Campbell River, BC
- $62,500 to $82,600 CAD / year
- Full-time
Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
Added 27 mins ago
EC
Technical Product Specialist
Eaton Corporation
Toronto, ON
- Full-time
…materials information, engineering, pre and post shipment product support (UPS technical application, Transformers, Breakers and Cables.) to Marketing & Sales, Customer Service and Field…
Added 27 mins ago
MB
Territory Manager - Central Ontario (Collingwood/Barrie to Markham Region)
Muskoka Brewery
Bracebridge, ON · Toronto, ON
- Full-time
Work closely with the sales leaders and with the tools provided to develop and implement an aggressive territory sales plan, identify key short and long-term volume driving opportunities in…
Added 27 mins ago
Q
FY27 Intern - Display IP FPGA Emulation Intern - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
…a mentor with visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your…
Added 41 mins ago
SH
Sunglass Hut Market Manager Prairies North
Sunglass Hut
Fredericton, NB
- Full-time
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 42 mins ago
P
Store Manager-Devonshire Mall
Pandora
Windsor, ON
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 42 mins ago
Retail Showroom Manager
Enzo
Caledon, ON · Toronto, ON
Oversee showroom operations: Manage and coordinate the daily operations of the showroom, including sales, inventory, customer service, and staff management.
Added 42 mins ago
F
Video Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
Client education and sales support. You run working sessions for clients and join pitches where your expertise wins the deal.
Added 56 mins ago
YP
Business Development Manager
Yellow Pages / Pages Jaunes – Canada
Canada
- Full-time
…business needs and develop relevant digital solutions that support customer…
Added 56 mins ago
RC
Community Relations Manager
Retirement Concepts
White Rock, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads,…
Added 56 mins ago
CL
Marketing Digital Coordinator
CRAFT Living Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are looking for an organized, curious, and hands-on Marketing Digital Coordinator to support the day-to-day delivery of marketing across our three brands. This is a six-month, full-time…
Added 56 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Prince George, BC
- $21.36 to $23.98 CAD / hour
- Other
The TECH Retail Merchandising Manager is responsible for developing sales through the presentation and merchandising of the TECH area. As a merchant leader, they must have a good…
Added 56 mins ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
Added 56 mins ago
GD
GARAGE - Seasonal Sales Associate - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
FL
Représentant(e) des ventes internes et techniques / Technical Inside Sales Representative
Flex-Pression Ltée
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Inside Sales Manager, the incumbent will address technical and commercial inquiries and provide support to the sales team:
Added 1 hour ago
RC
Project Quotations Specialist
Rexel Canada
Mississauga, ON
- Full-time
…customer and for Westburne. Reporting to the GTA Quotations Manager, you will support the quotations and project management…
Added 1 hour ago
NH
Store Manager
Nordic Holdings Ltd.
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
Added 1 hour ago
L
Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 1 hour ago
SC
Sales Associate
Staples Canada
Camrose, AB
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

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Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

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