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Added 11 mins ago
General Manager - Fabrication
Salit Steel
Fort Erie, ON
Reporting to the President, Rebar, the General Manager provides strategic leadership and operational oversight for the Stelcrete Division and the Fort Erie Rebar business. Operating with an…
Added 11 mins ago
Business Operations Manager
Infrastructure Ontario
Toronto, ON
The Business Operations Manager serves as a strategic partner to divisional leadership, supporting business planning, operational performance, workforce planning, and organizational…
Added 11 mins ago
Indigenous Relations Specialist
Infrastructure Ontario
Toronto, ON
The Indigenous Relations Specialist will support the execution of an overall strategic program, reflective of a commitment to Truth and Reconciliation, focused on opportunities for IO to…
Added 11 mins ago
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SENIOR ACCOUNT MANAGER, FINANCING - Drummondville, Victoriaville
BDC
Drummondville, QC · Victoriaville, QC
- Full-time
…contribute directly to their success. As a Senior Commercial Account Manager, you will develop new business relationships while managing and growing a portfolio of small and medium-sized…
Added 12 mins ago
GC
Accounting Manager
Golf Canada
Caledon, ON
- Full-time
The Manager, Accounting is a key cross-functional leader who will strengthen Golf Canada’s financial operations while helping move priority projects and enterprise-wide initiatives forward.…
Added 12 mins ago
LS
Controller
Lock Search Group
Barrie, ON · Greater Barrie Metropolitan Area
- Full-time
Reporting to the General Manager Canada with dotted line to North American CFO, the Controller will assume overall responsibility for the financial and accounting operations across Canada.…
Added 27 mins ago
Business Development Manager – Mining & Resources (Canada)
IMCD Group B.V.
Canada
Key Account Management- grow commercial sales and expand footprint with the current account base.
Added 27 mins ago
DM
Entertainment - Account Manager
Dulcedo Management
ON · Quebec, QC
- Full-time
The Role At A Glance: We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you'll manage…
Added 42 mins ago
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Commercial Manager
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Ottawa, ON · Kanata, ON
- Full-time
5–10 years of experience in account management, customer success, client relationship management, or commercial roles within professional services or consulting.
Added 42 mins ago
IMIT Business Analyst - Registration, Switchboard & Data Quality
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All Locations, Nova
Reporting to the IM/IT Business Program Manager, Registration, Switchboard & Data Quality, the IM/IT Business Analyst will be committed to a high standard of performance and is responsible…
Added 42 mins ago
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Senior Manager, Licensing & Account Management – NBA Canada
National Basketball Association (NBA)
Toronto, ON
- Full-time
The Manager, Licensing & Partnerships is responsible for the day-to-day management of licensee relationships and the development of new business opportunities across the NBA and WNBA…
Added 1 hour ago
Manager, Process Department
CBCL Limited
Halifax, NS
…experienced water and wastewater professional to join us as Manager, Process Department, leading a team focused on the planning, design, and delivery of water and wastewater treatment…
Added 1 hour ago
Manager, Municipal Department - Halifax, NS
CBCL Limited
Halifax, NS
…municipal engineering leader to join our Halifax office as Manager, Municipal Department. You’ll lead an established team in the planning, design, and delivery of municipal infrastructure,…
Added 2 hours ago
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Manager / Senior Manager Key Accounts - Aerospace (ER&D)
Cyient
Montreal, QC
- Full-time
The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…
Added 3 hours ago
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Business Development Manager
GrowCap Inc
Toronto, ON
- Full-time
2–5 years in business development, sales, partnerships, or account management within, mobile gaming, adtech, or a high-growth startup
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Manager I, Account Management, Eats SMB
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- Full-time
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Mississauga, ON
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The Relationship Manager executes sales goals by maintaining a large book of business that includes complex employer and advisor networks and high-yield association accounts. You will work…
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Non-Commercial National Account Manager, Team Lead
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…retains large non- commercial corporate customers. The national account sales team develops strategic customer relationships to manage complex contracts. The Team Lead oversees the creation…
Added 5 hours ago
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Join Our Talent Community! Financial Services Associate - Guelph Retail Branches
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- $52,000 to $78,000 CAD / year
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Added 6 hours ago
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District Financial Manager
Penske
Delta, BC
- Full-time
This position will provide financial and operational leadership for the district, and is designed to give the District Manager the support necessary to engage more effectively with…
Added 8 hours ago
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Service Delivery Manager
Compucom
Toronto, ON
- $80,000 to $100,312 CAD / year
- Full-time
Strong strategic and tactical account support management & services skills.
Added 9 hours ago
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Corporate Branch Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Execute effective and efficient trade supervision and account opening / management functions of our investment dealer-registered advisors to ensure compliance with regulatory requirements…
Added 9 hours ago
C
Senior Account Manager - Financial Institutions
Corpay
Toronto, ON
- Full-time
Lead a team of account managers through coaching, development, and performance oversight
Added 10 hours ago
Associate, New Verticals - Canada
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Vancouver, BC · Toronto, ON
…across all of New Verticals: search, customer relationship management (CRM) and catalog quality. You will identify where customers can't find what they're looking for on-platform, flag or…
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Account Manager - Programmatic & Paid Social
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Toronto, ON
- Full-time
We're looking for an Account Manager, Programmatic & Paid Social to join our team in Canada. In this role, you'll combine hands-on programmatic campaign execution with client relationship…

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

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Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

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