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Added 22 mins ago
NS
Physiotherapist - Rehabilitation Services
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
Reporting to the Rehabilitation Services Manager, the Physiotherapist assesses, diagnoses and treats patients in a tertiary care setting who present with actual or potential impairment,…
Added 22 mins ago
NS
Stores Clerk A - Supply Chain Operations
Nova Scotia Health Authority
Halifax, NS
- Internship
Reporting to the Supply Chain Logistics Manager, the Stores Clerk assists in the organization, coordination and control and delivery of inventories and supplies in support of health care…
Added 22 mins ago
Secretary 3 - Clinical Health Psychology - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 22 mins ago
Stores Clerk A - Supply Chain Operations
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Supply Chain Logistics Manager, the Stores Clerk assists in the organization, coordination and control and delivery of inventories and supplies in support of health care…
Added 22 mins ago
Physiotherapist - Rehabilitation Services
Nova Scotia Health and IWK Health
Sydney, NS
Reporting to the Rehabilitation Services Manager, the Physiotherapist assesses, diagnoses and treats patients in a tertiary care setting who present with actual or potential impairment,…
Added 22 mins ago
Engineering Resource Strategy & Capacity Planning Manager
Alstom
Saint-Bruno, QC
…diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated…
Added 37 mins ago
UH
Social Worker
University Health Network
Toronto, ON
- Contract
Working under the direction of the Operational Manager and in collaboration with other members of the interdisciplinary team, this social work position supports the inpatient transplant…
Added 52 mins ago
HH
Fredericton Speech Language Pathologist 1 (SL01) PCN 1152173
Horizon Health Network
Fredericton, NB
- Temporary
The Speech-Language Pathologist is responsible for providing assessment, consultation, and rehabilitation services for individuals with communication and/or swallowing disorders.
Added 1 hour ago
BI
Community Manager - Exterminauts | Gestionnaire de communauté Senior·e - Exterminauts
Behaviour Interactive
Montreal, QC
- Full-time
…South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony,…
Added 1 hour ago
HH
Fredericton Speech Language Pathologist 2 - Supervisor and/or Clinical Leader (SL02) PCN 1152494
Horizon Health Network
Fredericton, NB
- Full-time
Planning, directing and evaluating therapy programs and services
Added 1 hour ago
HH
Miramichi Dietitian 1 (DT01) PCN 1750865
Horizon Health Network
Miramichi, NB
- Temporary
Working in collaboration with hospital teams, community services and other system partners, the Dietitian is responsible for managing the nutritional care of patients or clients. This is…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
Added 1 hour ago
HH
Saint John Social Worker 1 (SW01) PCN 1252657
Horizon Health Network
Saint John, NB
- Part-time
The Social Worker is responsible for providing clinical social work services to patients, families and staff.
Added 1 hour ago
HH
Saint John Physiotherapist 1 (PT01) PCN 1252694
Horizon Health Network
Saint John, NB
- Part-time
The Physiotherapist is responsible for providing assessment, consultation and clinical services for individuals with physical dysfunction or pain.
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
HH
Miramichi Diagnostic Imaging Technologist 2 (DI02) PCN 1750785
Horizon Health Network
Miramichi, NB
- Full-time
Must have their mammography courses or working towards same due to accreditation services.
Added 1 hour ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 1 hour ago
HH
Saint John Human Services Counselor (3013) PCN 1254624
Horizon Health Network
Saint John, NB
- Full-time
High school graduation plus an additional human services program/course of over six months and up to one year or equivalent.
Added 1 hour ago
HH
Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258638
Horizon Health Network
Saint John, NB
- Full-time
The Nurse Practitioner (NP) provides primary health care services, illness/injury prevention, chronic disease management and community development services, using a population health…
Added 1 hour ago
HH
Miramichi Licensed Counselling Therapist (LC01) PCN 1757475
Horizon Health Network
Miramichi, NB
- Full-time
…development, implementation, monitoring and evaluation of programs and services for individuals, couples, families and the community and facilitates care by referring to other services or…
Added 1 hour ago
HH
Saint John Social Worker 1 (SW01) PCN 1252178
Horizon Health Network
Saint John, NB
- Full-time
The Social Worker is responsible for providing clinical social work services to patients, families and staff.
Added 1 hour ago
HH
Saint John Medical Physicist 2 (PI02) PCN 1251188
Horizon Health Network
Saint John, NB
- Full-time
Provide clinical medical physics support for radiation oncology services.
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
Added 1 hour ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
CO
Leader, Technical Services - LRV
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
Reporting to the Manager, Transit Service Vehicles, the Leader, Technical Services - Light Rail Vehicle (LRV) will provide leadership to Lead Technical Advisors who manage the lifecycle of…

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

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Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

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