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Added 3 mins ago
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Product Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
We’re looking for an experienced Product Manager to help shape the vision, architecture, and evolution of the operational software solutions we build for our clients.
Added 3 mins ago
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Commercial Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
Coordinate across teams: Collaborate with the Engagement Director, Engagement Managers, Product Manager, and executive leadership to align commercial commitments with delivery capabilities…
Added 3 mins ago
NB
Senior Manager, Licensing & Account Management – NBA Canada
National Basketball Association (NBA)
Toronto, ON
- Full-time
The Manager, Licensing & Partnerships is responsible for the day-to-day management of licensee relationships and the development of new business opportunities across the NBA and WNBA…
Added 3 mins ago
TH
Overnight Freight Team Associate: Part Time - BEACON HILL
The Home Depot
Canada
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 3 mins ago
TH
Cashier: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Added 3 mins ago
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Store Manager
Workwear Outfitters
Port Elgin, ON
- Full-time
As the Store Manager at Work Authority, you'll be instrumental in curating an unparalleled customer experience within our retail environment. With a unique focus on servicing both our…
Added 18 mins ago
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Product Manager
TD
Toronto, ON
- Full-time
…offerings. The role will lead the development of new credit product offerings and credit strategies, taking opportunities from initial concept through credit policy and risk framework…
Added 18 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 33 mins ago
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Territory Manager - Healthcare
Linde
Moncton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 33 mins ago
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Technical Program Associate or Manager
Jobgether
Canada
- Full-time
At least 3 years of professional experience in a relevant field, such as project management, product management, data analytics, international development, or management consulting.
Added 33 mins ago
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Engagement Director
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
The Engagement Director will work closely with the Product Manager and Customer Success Manager to ensure strong delivery performance, product quality, and long-term client success.
Added 33 mins ago
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Vice President Operations
Nualtis
Montreal, QC
- Full-time
Experience: A minimum of 5 years of experience in GMP and commercial manufacturing, product engineering, manufacturing engineering, fab management, and/or operations of specialty pharma…
Added 33 mins ago
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Data Business Analyst
Altis
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Reporting to the Director of Data Governance, you'll collaborate with data engineers, architects, product teams, and business stakeholders across a growing global team. This role is ideal…
Added 33 mins ago
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Brand Coordinator, Beauty Division
ACI Brands Inc.
Oakville, ON
- Full-time
The Brand Coordinator position reports to the Brand Manager and will assist on multiple tasks related to assigned brands. Duties include a combination of administrative, project management…
Added 33 mins ago
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Analyste commerciale // Business Analyst
SSENSE
Montreal, QC
- Full-time
Added 1 hour ago
MA
Client Relationship Management - Lead Specialist
Marsh Agency
Montreal, QC
- Full-time
We are seeking a talented individual to join our Client Relationship Management team, part of our Affinitybusiness atMarsh. This role will be based in Montreal Quebec. This is a hybrid role…
Added 1 hour ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
As a Senior Manager, you will work directly with Partners, senior client executives, and industry leaders on high-impact engagements. You will serve as the day-to-day leader on complex…
Added 2 hours ago
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(CAN) Food Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
Assists with directing and coordinating daily tasks based on priorities communicated by the Food Assistant Manager and the Store Management Team. Delegates, supports, and follows up on the…
Added 2 hours ago
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Business Development Manager
GrowCap Inc
Toronto, ON
- Full-time
We’re seeking a Business Development Manager to own the pipeline, drive revenue, and
Added 2 hours ago
SJ
Sales Associate / Jewelry Consultant - Zales - King Of Prussia Mall - King Of Prussia, PA
Signet Jewelers
King, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
Added 2 hours ago
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Manager I, Account Management, Eats SMB
Uber
Toronto, ON
- Full-time
Leading at Uber means setting direction in motion, not waiting for perfect conditions. As an Account Management Lead for the Eats SMB team, you will build and lead high-performing teams in…
Added 2 hours ago
MA
Senior Relationship Manager - Group Benefits
Marsh Agency
Mississauga, ON
- Full-time
We are seeking a talented individual to join our Retiree Benefits team at Victor in the position of Senior Relationship Manager. This hybrid role will be based in Mississauga Ontario with a…
Added 2 hours ago
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Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 3 hours ago
Non-Commercial National Account Manager, Team Lead
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…sales coordination, and forecasting, including potential new product development. This position is an existing…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

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Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

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