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Added 11 mins ago
PH
Social Worker - Emergency Department (NSPH)
Providence Healthcare
Vancouver, BC
- Part-time
Reporting to the designated Social Work Site Leader and receiving guidance and support from the Professional Practice Leader and/or Research, Education and Practice Coordinator, the…
Added 11 mins ago
DS
Senior Marine Conservation Specialist / Spécialiste principal·e de la conservation marine
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Vancouver, BC
- Full-time
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Added 26 mins ago
TU
Educational Coordinator
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Part-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 26 mins ago
EI
Preconstruction PM - ICI Projects
EBC Inc.
Mississauga, ON
- Full-time
EBC is looking for a Preconstruction Project Manager to oversee all phases of the preconstruction process while working closely with the Preconstruction/Bid Director. The successful…
Added 26 mins ago
CM
Media Associate, Investment
Critical Mass
Toronto, ON
- Full-time
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Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
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- Full-time
For over 30 years, Neopharm Labs has played a vital role in the development of health products through its expertise in research and development, analytical testing, scientific analysis,…
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Toronto, ON
- Full-time
…client’s marketing teams a competitive advantage with strategic and tactical insights, and define and measure the success of marketing…
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Search Lead
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Toronto, ON
- Full-time
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Full-time Institutional Research Advanced Data Analyst
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Ottawa, ON
- Full-time
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Added 41 mins ago
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Mess Administrative Assistant
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Wainwright, AB
- Full-time
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Electronic Hardware Developer II
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Vernon, BC · Tekmar Control Systems
- Full-time
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Added 41 mins ago
UO
Energy Conservation Engineer
University of British Columbia
Vancouver, BC · UBCV | Campus Energy Centre (CEC)
- $9,599.75 to $14,385.5 CAD / month
- Full-time
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Added 41 mins ago
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- Full-time
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Vancouver, BC · Greater Vancouver Metropolitan Area
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UO
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Director, Program Policy & Innovation
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Group Sales Assistant
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Toronto, ON
- Part-time
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Summer 2027 Student Sales Agronomist Intern - Southern Ontario
PRIDE Seeds
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…through technological innovation. With a continuous focus on research and development, we bring the most advanced and high‑performing seed varieties to the market, creating new growth…
Added 1 hour ago
PS
Summer 2027 Student Sales Agronomist Intern - Alberta
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- Full-time
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Added 1 hour ago
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Summer 2027 Student Sales Agronomist Intern - Manitoba
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…through technological innovation. With a continuous focus on research and development, we bring the most advanced and high‑performing seed varieties to the market, creating new growth…

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

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Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

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