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Added 25 mins ago
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Senior Advisor, Product Line Management, Maintenance & Managed Services
Ciena
Canada
- Full-time
Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
Added 25 mins ago
VC
Account Manager
Vantage Circle
Remote, Canada
- $80,000 to $100,000 USD / year
- Full-time
- Remote
…enterprise clients in Canada and the US. You will be their strategic partner for recognition: driving adoption, proving ROI, renewing contracts, and finding room to grow. You will work with…
Added 25 mins ago
Agency Partner Manager
Reddit
Toronto, ON
…Holding Companies and their clients. You'll manage and support strategic relationships. You’ll be detail oriented and output focused, have strong communication and people skills, and you…
Added 25 mins ago
Branch Manager, Vancouver
Odlum Brown
Vancouver, BC
Odlum Brown is seeking an experienced, dynamic leader for the Vancouver office. This pivotal role connects advisor operations, regulatory compliance, and strategic business growth.
Added 39 mins ago
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HR Advisor Specialized in Labor Relations - Temporary
Safran
Mirabel, QC
- Full-time
As a strategic partner in labor relations, you will support managers and the HR team in a stimulating unionized environment. You will handle sensitive and complex cases, provide informed…
Added 40 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
We are seeking a highly motivated, strategic, and analytical finance professional to support the GTS Wealth portfolio. In this role, you will serve as a trusted advisor to business leaders,…
Added 55 mins ago
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BUSINESS ADVISOR, STRATEGY OPERATIONS, ADVISORY SERVICES - Vancouver
BDC
Vancouver, BC
- Full-time
As a Business Advisor, Strategy and Operations within BDC Advisory Services, you act as a trusted advisor to entrepreneurs and leadership teams seeking to improve operational performance,…
Added 55 mins ago
TT
Senior Distribution Services Operations Trainer
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $76,620 to $107,268 CAD / year
- Full-time
Serve as a trusted advisor and coach to Distribution Center leadership teams, offering guidance, sharing best practices, and strengthening operational capability and business acumen.Stay…
Added 1 hour ago
CU
Administrative Coordinator (TERM)
Carleton University
Ottawa, ON
- Other
The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.
Added 1 hour ago
I
Brand Technical Specialist (Solutions) - Hashicorp
IBM
Toronto, ON
- $144,000 to $194,400 CAD / year
- Full-time
Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
Added 1 hour ago
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Customer Success Account Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Way, Onsite
- Full-time
…growth by actively contributing to revenue generation through strategic client engagements and optimized system…
Added 1 hour ago
I
Brand Technical Specialist (Solutions) - Hashicorp
IBM
Ottawa, ON
- $144,000 to $194,400 CAD / year
- Full-time
Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
Added 1 hour ago
KI
Compensation and HR Governance Advisor
Kruger Inc.
Montreal, QC
- Full-time
The Compensation and HR Governance Advisor plays a key role in the development, administration, and evolution of compensation programs and human resources governance practices at Kruger. In…
Added 1 hour ago
D
Legal and regulatory compliance Advisor
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a legal and regulatory compliance advisor, you help design, institute and coordinate the compliance framework and enforce related rules. You help ensure that oversight measures such as…
Added 1 hour ago
C
Java/Spring Boot Developer - Vice President
Citi
Mississauga, ON
- Full-time
…contributor for managing complex BAU deliverables while driving strategic Asia market expansion programs, including trade, allocation processing, and regulatory compliance workflows. Your…
Added 1 hour ago
C1
Senior Sourcing Manager-(Hybrid)
Central 1
Vancouver, BC · Toronto, ON
- Full-time
Join Central 1 as a Senior Sourcing Manager and play a key role in shaping how we manage our most strategic supplier relationships and investments. You’ll lead high-impact, enterprise-wide…
Added 1 hour ago
R
Advisor, Indigenous Programs (Coastal GasLink Phase 2)
Raise
Vancouver, BC
- Full-time
Raise is currently hiring an Advisor, Indigenous Programs (Coastal GasLink Phase 2) on behalf of our client. They’re expanding their team to meet growing needs, making this a unique…
Added 1 hour ago
M
Sr. Specialist, Partner Rewards and Strategic Initiatives
Manulife
Toronto, ON
- Full-time
…insights and process improvements that enhance the Broker and Advisor experience. Leveraging strong analytical, organizational and stakeholder management skills, the incumbent supports…
Added 1 hour ago
IF
Financial Performance Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you driven by financial performance, strategic analysis, and the optimization of management processes, and eager to contribute to the purpose of the Investments sector, at the heart of…
Added 1 hour ago
IF
Internal Wholesaler
iA Financial Group
Vancouver, BC
- Full-time
…will contribute directly to the commercial performance of a strategic…
Added 1 hour ago
SCM Category Manager, Pipeline Construction, Pacific Link
Trans Mountain
Calgary, AB
…Manager, Pipeline Construction. In this role, you will lead strategic sourcing, contracting, and supplier relationship management activities for major pipeline construction projects,…
Added 1 hour ago
Scotia Jarislowsky Fraser Portfolio Manager - Vancouver
Scotiabank
Vancouver, BC
This position is a trusted advisor of private wealth services that meet high net worth client’s short- and longterm holistic wealth management and investment growth goals, through a firm…
Added 1 hour ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Saskatoon, SK
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 1 hour ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
We're looking for a Senior Account Manager to join our B2B Experiential Marketing team, serving as a strategic client leader and trusted partner while driving the planning and execution of…
Added 1 hour ago
C
Senior Financial Analyst
Confidential
Toronto, ON · Etobicoke, ON
- Full-time
Serve as a strategic financial advisor, translating financial data into operational insights for leaders and executives.

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

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Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

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