Find work in Canada.

592,775 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 9 mins ago
DS
Senior Marine Conservation Specialist / Spécialiste principal·e de la conservation marine
David Suzuki Foundation
Vancouver, BC
- Full-time
You have the ability to interpret and integrate various sources of information, with an emphasis on technical scientific information, to synthesize conclusions from this information, and to…
Added 24 mins ago
CC
Bilingual Commercial Sales Consultant- Hybrid
Canon Canada
Montreal, QC
- $83,127 to $88,721 CAD / year
- Full-time
As a Bilingual Commercial Sales Consultant reporting to the Sales Manager, Emerging & Key Accounts, you will be the primary point of contact for small-to-medium-sized businesses within a…
Added 24 mins ago
IT
Service Manager
Inland Truck & Equipment
Brandon, MB
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 24 mins ago
CO
Registered Practical Nurse(s) - Weekends
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 24 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
Translate business and operational needs into concrete technical solutions through a formal product roadmap
Added 24 mins ago
B
Graphic Designer
BGBx
Canada
- Full-time
Reporting to the Studio Manager, this role partners with Creative, Project Management, Print Production, Account Services, Editorial, and other cross-functional teams to ensure deliverables…
Added 24 mins ago
EI
Preconstruction PM - ICI Projects
EBC Inc.
Mississauga, ON
- Full-time
EBC is looking for a Preconstruction Project Manager to oversee all phases of the preconstruction process while working closely with the Preconstruction/Bid Director. The successful…
Added 24 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
Strong stakeholder engagement skills and ability to guide delivery outcomes through influence and technical leadership.
Added 24 mins ago
EI
Senior Municipal Engineer
Egis in Canada
Calgary, AB
- $130,000 to $170,000 CAD / year
- Full-time
Reporting to the Manager of Municipal Engineering, the Sr. Municipal Engineer will be responsible for supporting the overall success of Traditional Municipal Engineering business in Canada…
Added 24 mins ago
CO
311 Call Centre Representative (Tom Davies Square) - Bilingual - English/French
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Under the general supervision of the Manager of 311 and Customer Service, this position is responsible to answer, transfer, refer and process calls to appropriate City of Greater Sudbury…
Added 24 mins ago
ST
Senior Processing Consultant
Skilled Trades Ontario / Métiers spécialisés Ontario
ON · Ontario, Canada
- Full-time
Reporting to: Regional Manager, Apprenticeship Services
Added 24 mins ago
CO
Registered Practical Nurse(s)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 24 mins ago
A
Technical Program Manager
AMISEQ
Toronto, ON
- Contract
Technical Program Manager This role will be part of the Program Management Office (PMO) team within Marketing Technology (MarTech). You'll work on and lead sophisticated…
Added 24 mins ago
CG
Student, Engineering
Centerra Gold Inc.
Toronto, ON
- Volunteer
…multidisciplinary team of study managers, project/construction managers, technical services, engineers, and…
Added 24 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Strong stakeholder engagement skills and ability to guide delivery outcomes through influence and technical leadership.
Added 24 mins ago
P
Software Engineering Manager Risk Management Platform
PCMI
Canada
- Full-time
We are looking for a Engineering Manager who can lead the modernization of PCMI's Risk Management Platform. This individual will oversee the transfer from legacy monolith architecture into…
Added 24 mins ago
B
Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 24 mins ago
BI
Broadcast Manager – Dead by Daylight
Behaviour Interactive
Montreal, QC
- Full-time
As a Broadcast Manager, you will lead the planning, production, and execution of high-impact livestreams and video content that engage the Dead by Daylight player community, amplify brand…
Added 24 mins ago
NH
Human Resources and Staffing Assistant, Human Resources (Permanent, Part-Time)
Northumberland Hills Hospital
Cobourg, ON
- Part-time
Reporting to the Manager, Human Resources, the HR and Staffing Assistant is a member of a multidisciplinary team that is responsible for the coordination of staff scheduling and vacancy…
Added 24 mins ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…to review artwork and production requirements, troubleshoot technical issues, and ensure deliverables meet required quality…
Added 24 mins ago
G
Project Coordinator - Infrastructure
Graham
North Vancouver, BC
- Full-time
…our Infrastructure Division. Reporting to the Senior Project Manager, the Project Coordinator plays a key role in the successful planning, execution, and delivery of complex infrastructure…
Added 24 mins ago
J
Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 USD / year
- Full-time
Jacobs is seeking an experienced Senior Project Manager (SPM) to support the delivery of a major airport expansion program in Toronto, Canada. This role will lead the planning, design,…
Added 24 mins ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
Offer technical advice and make informed recommendations leveraging product expertise, a comprehensive review of account needs and risks and colleagues with various appropriate specialties.
Added 24 mins ago
FA
Vice President, Quality Control
FTAI Aviation
Montreal, QC
- Full-time
Ensure only current, controlled maintenance data and technical publications are used for inspection and certification.

STEMCELL Technologies

Customer Success Account Manager

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Way, Onsite, Canada

$72,700.00 - $98,300.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $72,700.00 - $98,300.00
Job type: Full-time
Experience: Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description Summary

Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!

As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You will play a pivotal role in strategizing and building strong long-term positive relationships with all STEMSOFT clients through continuous engagement. You will implement long-term strategies that support STEMSOFT clients relationships by integrating STEMSOFT suite of products seamlessly with client workflows to enhance both user satisfaction and regulatory compliance. Additionally, you will advocate for clients while supporting organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.
Please note, given our global reach, this position includes early morning meetings to support our international customers.

Job Description

Duties and Responsibilities

Builds strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs
Demonstrates an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live
Advocates for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue
Coordinates and reports on key project phases, encompassing software installation, user training, system interface implementation, and data migration
Delivers end-user training and guidance on standard software functionality to facilitate successful product adoption and long-term usability

Knowledge and Qualifications

Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
Advanced communication skills to effectively engage and influence all stakeholders across various levels
Demonstrated success in identifying expansion opportunities, consulting on customer needs, and driving high product adoption and satisfaction

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

Apply About employer

More about this job

Responsibilities

Manage client relationships and ensure successful software implementation from initiation to go-live. Strategize and build long-term partnerships while contributing to revenue growth through optimized system configurations.

Requirements

Requires a bachelor's degree and 2-6 years of experience in customer success or support. Candidates must possess strong communication skills and the ability to educate clients on software functionality.

Skills

Customer success
Account management
Software implementation
Relationship management
Strategic planning
Project coordination
User training
Data migration
System configuration
Regulatory compliance
Communication skills
Stakeholder engagement
Revenue generation
Technical support

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
STEMSOFT
Software
Customer Success
Account Management
Implementation Methodology
Life Science
Regulatory Compliance
Data Migration
System Interface
Product Adoption
Revenue Generation
Stakeholder Management
Training
ISO 14001

Report this job