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Added 9 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
Airdrie, AB
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 9 mins ago
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(CAN) Produce Stocker
Walmart
Strathroy, ON
- Part-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 9 mins ago
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PT Pharmacy Assistant
Walmart
Maple Ridge, BC
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 9 mins ago
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Yard Administrator - Night Shift
Penske
Cambridge, ON
- Full-time
- 1 year of customer service experience preferred
Added 9 mins ago
Financial Service Representative
Money Mart
Toronto, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 9 mins ago
KS
Sales Associate II
kate spade new york
Mirabel, QC · Montreal Premium Outlets
- Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 9 mins ago
KS
Sales Associate III
kate spade new york
Mirabel, QC · Montreal Premium Outlets
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
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Customer Experience Associate
TD
Calgary, AB
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 9 mins ago
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PIA Client Service Associate
TD
Burlington, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 9 mins ago
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Store Associate
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Chinook Thrift Store
- Full-time
Have a few months of experience in processing or distribution of goods or customer service.
Added 9 mins ago
PT SALES ASSOCIATE - CALL IT SPRING - TSAWWASSEN MILLS
The Aldo Group Inc / Le Groupe Aldo Inc.
Tsawwassen, BC
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 9 mins ago
Tax Officer, Scotiatrust - Vancouver, BC
Scotiabank
Vancouver, BC
Allocate, monitor, and review tax returns prepared by Associate Tax Officers, Tax Administrators, and seasonal team members to support completeness, accuracy, and effective risk management.
Added 25 mins ago
FT
Commercial Tire Technician (Langford)
Fountain Tire
Victoria, BC
- Other
Fountain Tire Victoria (Langford) is looking for a responsible, safe, and dedicated associate to join our team as a Commercial Tire Technician!
Added 25 mins ago
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(CAN) Health and Beauty Team Associate
Walmart
Airdrie, AB
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 39 mins ago
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Associé(e) stationnement (temps plein)
The Home Depot
Canada
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 39 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Bonnyville, AB
- Part-time
Reporting to the Housekeeping Supervisor or their designate, the Housekeeping Associate will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard…
Added 39 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
Reporting to the Housekeeping Supervisor or their designate, the Housekeeping Associate will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard…
Added 39 mins ago
MH
Laundry Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
The Laundry Associate will ensure professional sorting, laundering, stacking of all linen/toweling to achieve the standard of productivity and presentation required by hotel and company…
Added 39 mins ago
MH
Associé(e) des services aux invités | Guest Services Associate
MasterBUILT Hotels Ltd.
Boisbriand, QC
- Full-time
1 à 2 ans d’expérience dans un poste axé sur le service à la clientèle.
Added 54 mins ago
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Customer Experience Associate
TD
Yorkton, SK
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 54 mins ago
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Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
…include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel…
Added 1 hour ago
TO
Associate, Building Services
Town of Caledon
Caledon, ON
- Full-time
Reporting directly to the Supervisor, Permits, this role is responsible for the delivery of the division’s front line customer service, operating as the primary contact for all internal and…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
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Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
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(CAN) Temporary Setup Guarantor
Walmart
Mississauga, ON
- Full-time
Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs,…

STEMCELL Technologies

Customer Support Associate

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Court, Onsite, Canada

$58,500.00 - $79,100.00 · Full-time

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Job details

Pay: $58,500.00 - $79,100.00
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description Summary

If you’re a proactive self-starter who loves connecting with people and are looking to work with one of Canada’s largest biotech companies, this could be the perfect opportunity for you!

We are seeking a passionate and ambitious Customer Support Associate to join our high-performing and collaborative team. This role offers excellent growth opportunities and the chance to interact with both internal departments and external stakeholders. As a Customer Support Associate, you will be responsible for receiving and processing orders, coordinating shipments, answering phones, responding to emails, and providing prompt responses to customer queries while delivering exceptional customer service. The ideal candidate will possess excellent verbal and written communication skills, along with the ability to learn quickly and work independently to troubleshoot and resolve issues. If this sounds like a good fit, we would love to hear from you!

Please note that we have 4 full-time openings available on 12–18 month fixed-term contracts.

Standard hours are Monday through Friday with schedules falling between the hours of 7:00 AM to 5:00 PM PT.

Job Description

Duties and Responsibilities

Effectively support assigned geographical territory and field the majority of orders, inquiries, and sales rep requests from that territory and various departments to meet service goals
Maintain good data integrity by accurately submitting and processing customer and internal orders in the enterprise resource planning system
Manage open orders in the system that are unable to ship right away (backorders, standing order, specific batch requests, etc.) by following up with the appropriate departments, coordinating inventory if necessary, and troubleshooting issues in the system
Resolve customer and order-related issues by providing solutions to customers through Live Chat, Phone and Email channels
Communicate cross-functionally with various internal teams including Sales, Technical Support, and Distribution Teams to ensure orders are entered, shipped, and invoiced in a timely manner

Knowledge and Qualifications

Bachelor’s Degree (or equivalent) is an asset
Previous experience in Customer Service and/or Order Processing is an asset
Knowledge of and experience with the Microsoft or Google suite of programs with a proven track record of learning new programs when required
Strong data entry skills with high accuracy and excellent attention to detail
Excellent verbal and written communication skills in English is required

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$58,500.00 - $79,100.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

The Customer Support Associate is responsible for processing orders, coordinating shipments, and managing backorders within an enterprise resource planning system. They also provide prompt support to customers via phone, email, and live chat while collaborating with internal departments to resolve issues.

Requirements

The ideal candidate should possess strong data entry skills, excellent verbal and written communication abilities, and proficiency in Microsoft or Google software suites. A bachelor's degree and previous experience in customer service or order processing are considered assets for this role.

Skills

Customer service
Order processing
Data entry
Communication
Troubleshooting
Microsoft suite
Google suite
Attention to detail
Interpersonal skills
Time management

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
Customer Support
Order Processing
ERP
Data Integrity
Shipment Coordination
Live Chat
Cross-functional Collaboration
Life Science
Stem Cell Research
Immunology
Regenerative Medicine
Cell Culture
Inventory Management
Technical Support
Distribution
ISO 14001
Sales Support

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