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Added 2 mins ago
ST
Principal Scientist, Neural Biology
STEMCELL Technologies
Vancouver, BC · Canada - BC, Vancouver, Station St, Onsite
- Full-time
STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and…
Added 2 mins ago
LS
Senior Project Engineer - Pipeline
Lauren Services
Calgary, AB
- Contract
Lauren Services is seeking a Senior Project Engineer, Pipelines (P.Eng.) to support and lead the technical execution of major pipeline projects across North America. This is a senior…
Added 17 mins ago
A
Regional Controller - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
This role is based out of our North Vancouver office and is open to hybrid work (or remote Canada with travels to North Vancouver, BC). Candidates must be eligible to work in Canada.
Added 32 mins ago
Senior HSEQ Advisor
CIMIC
Vancouver, BC
Sedgman is seeking an experienced Senior HSEQ Advisor to join our North American team, based in either Vancouver, Canada or Phoenix, USA.
Added 32 mins ago
Senior Financial Advisor - 1st and Renfrew Branch - Vancouver, BC
Scotiabank
Vancouver, BC
Location(s): Canada : British Columbia : Vancouver
Added 1 hour ago
Field Service Technician (Controlled Environments)
BGE Indoor Air Quality Solutions Ltd.
Burnaby, BC · Vancouver, BC
We are searching for someone to join our team in Vancouver, BC as our next Field Service Technician (Controlled Environments). In this role, you will play a critical part in keeping…
Added 1 hour ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 95…
Added 1 hour ago
PC
Intermediate Forest Analyst
PRI Consultants
Vancouver, BC
- Full-time
PRI Consultants | Kelowna, BC, Vancouver, BC, Peterborough, ON & Halifax, Nova Scotia | Full-time, permanent
Added 1 hour ago
D
GIS Analyst
DNV
Montreal, QC
- Full-time
Our team, combines technical rigor with a collaborative and supportive culture. We believe the best solutions come from people who are curious, willing to learn, eager to share knowledge,…
Added 1 hour ago
FH
Registered Nurse, Transition Line - Day Cardiac Intervention Unit - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…Coquitlam, Surrey, and Delta), making it the centre of the Greater Vancouver…
Added 1 hour ago
FH
Project Leader, Redevelopment & Major Projects
Fraser Health
New Westminster, BC
- Full-time
…functionality, attainment of program/facility needs, adherence to technical standards and specifications, efficiency and cost-effectiveness of the design solution, consistency with best…
Added 1 hour ago
FH
Client Partner, Respectful Workplace
Fraser Health
Surrey, BC
- Full-time
Added 1 hour ago
FH
Registered Nurse, Transition Line - Admitted Cardiac Intervention (ACIU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…Coquitlam, Surrey, and Delta), making it the centre of the Greater Vancouver…
Added 1 hour ago
FH
Registered Nurse, Intensive Care Unit (ICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
…Coquitlam, Surrey, and Delta), making it the centre of the Greater Vancouver…
Added 1 hour ago
Fullstack Developer
Appnovation Technologies
Toronto, ON
Appnovation is the AI Product Company. Headquartered in Vancouver, Canada, with teams around the world, Appnovation builds AI products, delivers enterprise AI and digital solutions, and…
Added 1 hour ago
Sr. Software Dev Engineer, Managed Platform Engineering
Amazon
Vancouver, BC
CAN, BC, Vancouver - 150,700.00 - 251,700.00 CAD annually
Added 2 hours ago
ST
Manager, Validation Engineering
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Way, Onsite
- Full-time
STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and…
Added 2 hours ago
TH
Administrative Coordinator
The Health Employers Association of BC
Vancouver, BC
- Full-time
…work location) and will live within commuting distance of our Vancouver office. The successful candidate must be fully vaccinated against COVID-19; proof of Vaccination is…
Added 2 hours ago
UO
Research Assistant/Technician 3
University of British Columbia
Vancouver, BC · UBCV | Michael Smith Laboratories (MSL)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
· Performs plant work in growth chambers, greenhouses and field experiments (UBC Vancouver campus); this includes seed germination, plant care, performing crosses, cleaning and collecting…
Added 2 hours ago
S
Intern, Total Rewards (8 Months)
Seaspan
North Vancouver, BC
- Full-time
Note: Due to business needs, this position is required to be fully on-site at Harbourside Drive, North Vancouver.
Added 2 hours ago
Market Manager - Vancouver
Influence Marketing
Vancouver, BC
Location: Vancouver, British Columbia, Canada
Added 2 hours ago
Senior FPGA Research Engineer
Barco
Vancouver, BC
Barco's Vancouver team is developing FPGA-based sensing and edge AI capabilities for industrial applications. We are looking for a hands-on senior FPGA engineer to lead the sensor…
Added 2 hours ago
ST
Customer Support Associate
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and…
Added 2 hours ago
Sr. Consultant - Cloud Infrastructure Architect | Conseiller senior – Architecte d'infrastructure infonuagique, Public Sector | secteur public
Amazon
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
…design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey,…
Added 3 hours ago
KC
Senior Structural Engineer - Hydropower
Klohn Crippen Berger
Vancouver, BC · Toronto, ON
- Full-time
…America, Australasia, and Europe, we bring together global technical knowledge, local insight, and a shared commitment to solving complex challenges that…

STEMCELL Technologies

Customer Support Associate

Burnaby, BC, Canada
Canada - BC, Burnaby, Production Court, Onsite, Canada

$58,500.00 - $79,100.00 · Full-time

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Job details

Pay: $58,500.00 - $79,100.00
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description Summary

If you’re a proactive self-starter who loves connecting with people and are looking to work with one of Canada’s largest biotech companies, this could be the perfect opportunity for you!

We are seeking a passionate and ambitious Customer Support Associate to join our high-performing and collaborative team. This role offers excellent growth opportunities and the chance to interact with both internal departments and external stakeholders. As a Customer Support Associate, you will be responsible for receiving and processing orders, coordinating shipments, answering phones, responding to emails, and providing prompt responses to customer queries while delivering exceptional customer service. The ideal candidate will possess excellent verbal and written communication skills, along with the ability to learn quickly and work independently to troubleshoot and resolve issues. If this sounds like a good fit, we would love to hear from you!

Please note that we have 4 full-time openings available on 12–18 month fixed-term contracts.

Standard hours are Monday through Friday with schedules falling between the hours of 7:00 AM to 5:00 PM PT.

Job Description

Duties and Responsibilities

Effectively support assigned geographical territory and field the majority of orders, inquiries, and sales rep requests from that territory and various departments to meet service goals
Maintain good data integrity by accurately submitting and processing customer and internal orders in the enterprise resource planning system
Manage open orders in the system that are unable to ship right away (backorders, standing order, specific batch requests, etc.) by following up with the appropriate departments, coordinating inventory if necessary, and troubleshooting issues in the system
Resolve customer and order-related issues by providing solutions to customers through Live Chat, Phone and Email channels
Communicate cross-functionally with various internal teams including Sales, Technical Support, and Distribution Teams to ensure orders are entered, shipped, and invoiced in a timely manner

Knowledge and Qualifications

Bachelor’s Degree (or equivalent) is an asset
Previous experience in Customer Service and/or Order Processing is an asset
Knowledge of and experience with the Microsoft or Google suite of programs with a proven track record of learning new programs when required
Strong data entry skills with high accuracy and excellent attention to detail
Excellent verbal and written communication skills in English is required

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists - standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$58,500.00 - $79,100.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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More about this job

Responsibilities

The Customer Support Associate is responsible for processing orders, coordinating shipments, and managing backorders within an enterprise resource planning system. They also provide prompt support to customers via phone, email, and live chat while collaborating with internal departments to resolve issues.

Requirements

The ideal candidate should possess strong data entry skills, excellent verbal and written communication abilities, and proficiency in Microsoft or Google software suites. A bachelor's degree and previous experience in customer service or order processing are considered assets for this role.

Skills

Customer service
Order processing
Data entry
Communication
Troubleshooting
Microsoft suite
Google suite
Attention to detail
Interpersonal skills
Time management

Benefits

Health benefits
Retirement savings
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Biotechnology
Customer Support
Order Processing
ERP
Data Integrity
Shipment Coordination
Live Chat
Cross-functional Collaboration
Life Science
Stem Cell Research
Immunology
Regenerative Medicine
Cell Culture
Inventory Management
Technical Support
Distribution
ISO 14001
Sales Support

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