Hub Manager

How you’ll contribute

As Hub Manager, you will manage the daily operations of a store with over $10M in annual revenues. Delivering exceptional service to all customers and serving as leadership to staff, you will maximize revenue and control costs by:

• Demonstrate initiative and motivate staff to ensure sales/budget targets are met and that everyone is using the We CARE model for customer service excellence.
• Hold employees accountable for daily activities, business and personal objectives as well as use of PPE and health and safety at the store.
• Address employee and customer concerns and maximizes their engagement.
• Provide written and verbal communication to staff, peers, senior management, and customers, including fostering an environment of open and professional communication by listening and actioning all requests.
• Ensure compliance of policies and all relevant government legislation.
• Accountable for the employee life cycle form hiring to departure including development, coaching, performance and employee relations.
• Lead staff development activities as part of succession and personal development planning to increase selling ability and growth potential.
• Oversee and ensure that sales/revenue targets are set and achieved. Has a strong understanding of the market including understanding competitors and local initiatives.
• Develop and use tools and metrics to analyze and report on status of the business.
• Develop programs and initiatives to maximize results.
• Drives in-store merchandising initiatives. This includes pricing, inventory control, product placement, etc.
• Develop and achieve annual budgets. Authorize all expenditures, approves invoices, ensures daily cash deposits and controls petty cash.
• Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
• Ensure all store documentation, invoices and system information are accurate.
• Monitor disputes, monthly billing, over-due accounts, invoicing, etc.
• Oversee daily “COMPASS” to ensure completion.
• Adhere to and enforce all Company safety standards, SOPs, policies and practices surrounding Health & Safety with all staff and visitors to the site.

What we’re looking for

• Minimum 2-5 years’ experience in a Management or Leadership role, preferably within heavy equipment rental, construction, home improvement, or related industries
• Post-Secondary Diploma or Degree preferred
• Valid G-Class Driver’s License with clean abstract.
• MS Office Suite experience and advanced computer literacy 
• Strong leadership, organization, and communication skills
• Exceptional interpersonal, decision making, and problem-solving skills with a focus on quality and safety 
• Able to multi-task and work effectively in a fast-paced team environment