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Added 8 mins ago
Marketing Operations Coordinator
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At CCG, we are committed to delivering an exceptional Associate experience. We offer:
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CXA Merchandising Retail Ops Associate.
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Merchandiser, Hourly Part Time Afternoon
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(CAN) Front End Checkout Team Associate
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Added 8 hours ago
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Associate Portfolio Manager, Global Fundamental
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(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Stephenson's Rental Services

Sales and Rental Associate

Cambridge, ON, Canada

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Job details

Experience: 2 years of experience in customer service and/or direct customer sales.
Posting language: English
Posted: Aug 31, 2026

Original job description

Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family for the existing vacancy described below.

How you’ll contribute

The Sales and Rental Associate is all about helping customers – whether that’s selling products, taking orders, or resolving issues. It’s important to really listen, respond quickly, and show you care. We want every customer to have a good experience so we do our best to understand what they need and make sure they feel looked after. Responsibilities include:

Provide customer service and convert to sales by transferring product knowledge to customers. This includes explaining features and benefits, safe operating techniques, and promoting related accessories/products.
Probe for needs and match customer needs with Stephenson’s rental products and solutions.
Seek sales opportunities on a consistent basis.
Ensure every customer is treated in a fair and consistent manner and resolve issues as they arise.
Drive in-store merchandising initiatives. This includes pricing, inventory control, product placement, etc.
Follow all procedures related to the delivery and pick-up of products for customers.
Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
Assist in fleet management to ensure adequate inventory levels to meet customer needs.
With the Manager, monitor disputes, monthly billing, over-due accounts, invoicing, etc.
Participate in and ensure daily duties and responsibilities are complete.
Work with the yard team to ensure rentals are correctly staged and that return equipment inventories are correct.
Manage branch email inbox.

Alberta only:

Competent on Diesel, Propane & Water billing and able to train new employees.
Complete Transportation of Dangerous Goods (TDG) Write Ups.
Competent on Dispatching/Logistics and can mentor/train new employees.
Assist with pulling propane permits.
Schedule and invoice Fencing.
Manage and fulfill all incoming rental orders from the Sales team.
Other duties as assigned.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws. Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

What you bring to the table

2 years of experience in customer service and/or direct customer sales.
High School Diploma or equivalent.
G Class Driver’s License with clean abstract.
Must be able to lift up to 50lbs on a regular basis.
Excellent customer service and interpersonal communication skills.
Technical aptitude and ability to work independently with minimal supervision.
Proficient in Microsoft Office Suite.

Why you’ll love working here

Safety is our #1 priority
Competitive wages and bonus opportunities
Paid time off
Company paid benefits including health, dental and vision care
Life insurance and RRSP matching
Annual uniform and PPE allowance
Discounted gym membership and exclusive store discounts
Internal training, career development, mentorship, and apprenticeship options
A tight-knit team that treats you like family

We are thankful to all applicants, and will reach out to those that qualify. While our applicant tracking system has AI capability, it is not used to screen, assess, or select candidates.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.

Apply About employer

More about this job

Responsibilities

The Sales and Rental Associate is responsible for providing excellent customer service, managing rental transactions, and resolving customer issues. They also oversee in-store merchandising, inventory control, and assist with fleet management and logistics.

Requirements

Candidates must have at least 2 years of experience in customer service or sales and hold a High School Diploma. A valid G Class Driver’s License and the ability to lift up to 50lbs are also required.

Skills

Customer service
Sales
Equipment rental
Inventory control
Merchandising
Fleet management
Microsoft Office Suite
Logistics
Dispatching
Communication
Technical aptitude
Problem solving
Billing
Invoicing

Benefits

Health care
Dental care
Vision care
Life insurance
RRSP matching
Paid time off
Uniform allowance
PPE allowance
Gym membership discount
Store discounts
Internal training
Career development
Mentorship
Apprenticeship options

Visa sponsorship

Not detected in the job text

Keywords

Sales
Rental Services
Customer Service
Inventory Management
Merchandising
Fleet Management
Logistics
Dispatching
Microsoft Office
TDG
Equipment Rental
Safety
PPE
SOP
Billing
Invoicing
Propane Permits
Customer Relations
Retail

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