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StepStone Group

Manager - People Operations

Fredericton, NB, Canada

Pay: $88,500 to $147,500 CAD / year
Education: Bachelor’s degree
Experience: 5+ years of HR experience directly supporting HR operations, a client group or business unit in HR operations (areas including benefits, HRIS management) is required.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers, Appcast’s technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

Job Description

The Manager - People Operations is responsible for leading all facets of HR Operations including systems, processes, policies, compliance, and day-to-day HR operations while ensuring top-notch service to employees. This role serves as a steward of how work gets done at Appcast, designing and evolving people processes, policies, systems, and employee experiences that support our culture, enable business performance, and create a consistent and scalable employee experience. The Manager - People Operations will oversee a best-in-class HR operations function, continuously improving the way we support employees through process optimization, automation, AI-enabled solutions, and thoughtful system design, while ensuring compliance, operational excellence, and scalability. To be successful in this role, you will need to understand business needs, build strong cross-functional partnerships, and leverage data, technology, and insights to design practical solutions that align with organizational requirements, enhance the employee experience, and reinforce Appcast's culture.

Job Responsibilities

Ensure HRIS designs meet Appcast business requirements and support our culture; ensure system reporting features and dashboards meet the needs of the People team, employees and business partners
Lead optimization initiatives across the entire People team for continuous improvement in people processes, systems, and data
Plan, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs      
Responsible for designing, improving, and maintaining locally compliant handbooks, employment policies, and procedures that support our culture and business needs  
Responsible for overseeing all employee life-cycle policies and processes (i.e. immigration, relocation, expatriate) and ensuring procedures are up to date and accurately applied
Ensure accurate procedures are in place and followed for systematic onboarding and offboarding processes, including driving continuous improvement to reduce administrative burden to the team while improving the employee experience and capturing accurate data  
Establish strong working relationships with legal partners to build and maintain knowledge of employment law, staying up to speed on regulatory changes, trends and best practices across the locations in which we operate. Recommend changes to improve and/or enhance HR policies and procedures that maintain compliance while supporting our unique culture
Leverage the People ticketing system to deliver best in class service in response to the employee inquiries. Build standard SLA’s for responding to all People tickets and analyze data to provide insights to help identify areas of improvement
Provide leadership, direction, and development for the People Operations team, establishing clear goals, driving accountability, building expertise, and fostering a continuous improvement mindset   
Be comfortable making sound decisions and recommendations with the information available. This sometimes means modifying existing basic policies or past practices, operating in the gray areas, and creating processes and policies to be clearer and more specific with minimal gray areas

Qualifications

Strong experience with HR Operations, and employment laws for North America; UK experience a plus 
Previous experience as an HRIS administrator or at minimum, excellent knowledge and experience using an HRIS platform and implementing system features
Proven ability to design and implement policies and processes that support company culture and maintain compliance with employment laws
Proven experience in business process improvement, optimizing processes to enhance the employee experience
Excellent project management skills

Education and Experience

Bachelor's degree in HR, payroll, compensation or relevant field is required.
5+ years of HR experience directly supporting HR operations, a client group or business unit in HR operations (areas including benefits, HRIS management) is required.
Global HR experience is a plus 
Advanced skill set in Microsoft office suite

Travel Requirements

Limited travel may be necessary.

Supervisory Responsibilities

This role manages a team.

Additional Information

We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers.
We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities.

All your information will be kept confidential according to EEO guidelines.

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Legal Entity: Appcast Inc

Compensation: CAD 88500 - CAD 147500 - yearly

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More about this job

Responsibilities

The Manager of People Operations will lead HR systems, processes, and compliance while optimizing employee experiences through automation and data-driven solutions. This role also involves managing the People Operations team and building cross-functional partnerships to support organizational culture and business performance.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in HR operations, including HRIS management and North American employment law. Strong project management skills and the ability to design scalable, compliant HR policies are essential for success in this role.

Skills

HR Operations
HRIS Management
Process Optimization
Employment Law
Policy Development
Project Management
Data Analysis
Compliance
Onboarding
Offboarding
Employee Lifecycle Management
Leadership
Automation
Microsoft Office Suite

Benefits

Competitive compensation
Comprehensive benefits
Employee networks
Social gatherings

Visa sponsorship

Not detected in the job text

Keywords

HRIS
People Operations
Compliance
Process Improvement
Automation
Employment Law
Employee Lifecycle
Onboarding
Offboarding
HR Strategy
Data Analytics
Project Management
Recruitment Advertising
SLA Management
Policy Design
Immigration
Relocation
Microsoft Office
Performance Management
Operational Excellence

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