About Alliance Strategies:
Alliance Strategies is the parent company behind the brands we know and work with every day. Alliance Abroad, GeoVisions, Stepwest, Stepabroad, Wild Packs, and Teacher Lounge. Together, we’re part of a global team committed to creating life-changing work, study, and cultural exchange experiences.
Across our offices in 10 countries, we support participants, partners, and host organizations by connecting great people with meaningful opportunities. Whether it’s helping a teacher move to the US, a student land their first internship abroad, or a resort fill key roles with international talent, everything we do is about building pathways that make a real difference.
Job Overview
Exceptional verbal communication and presentation skills are essential for this role. The successful candidate must be a confident and engaging communicator with a high level of spoken English. You must be comfortable leading consultations and presentations, explaining detailed information clearly, building rapport with clients and employers, and thinking quickly and responding professionally during live conversations.
The Hospitality Placement Coordinator plays a key role in managing the participant journey across Stepwest’s hospitality work experience programs. Reporting to the Hospitality Placement Manager, this role combines admissions, candidate engagement, consultations, interview preparation, and placement support.
You will work closely with prospective participants and hospitality employers throughout the recruitment and placement process, ensuring candidates are appropriately qualified, well prepared, and supported from their initial inquiry through to placement and arrival.
You will also contribute to improving operational efficiency, increasing candidate conversion, and ensuring a seamless, professional experience for participants at every stage of their journey.
Duties
- Review new lead inquiries and assess eligibility and program suitability
- Provide accurate guidance on program requirements, timelines, assess applicants against pre-established program eligibility criteria, and the admissions process
- Conduct admissions consultations, assess eligibility based on program requirements, complete consultation reports and recommend appropriate next steps
- Build relationships with prospective participants through consistent engagement via email, phone, LinkedIn, and other communication channels to maximize engagement and program conversion
- Support participant registrations by collecting, reviewing, and processing all required documentation
- Organize and deliver interview preparation sessions, ensuring participants are well prepared and confident for employer interviews
- Assist with coordinating interviews between approved participants and host employers, managing scheduling, communication, confirmations, and attendance tracking
- Maintain accurate participant records and track progress throughout the admissions, recruitment, and placement process using CRM and internal systems
- Support with placement confirmations and required employment documentation
- Assist participants with pre-arrival preparation, travel planning, and transitioning into employer-provided accommodation
- Collaborate closely with the Hospitality Placement Manager and Programs Team to improve participant experience, operational efficiency, and recruitment processes
- Deliver a high level of participant support from initial inquiry through successful arrival in Canada, ensuring a positive and professional experience throughout the journey
- Support in other duties as required
Qualifications
- Minimum of 2 years of experience in recruitment or admissions role within the hospitality industry or a related field
- Proven experience conducting candidate screenings, recruitment interviews, consultations, or other client-facing interactions
- Exceptional verbal and written communication skills with the ability to build trust and establish strong relationships with participants from diverse cultural backgrounds
- Strong organizational and time-management skills, with the ability to manage multiple participants, competing priorities, and deadlines in a fast-paced environment
- Excellent attention to detail and the ability to accurately manage documentation, participant records, and administrative processes
- Strong problem-solving skills with the ability to work independently, take initiative, and manage competing priorities with minimal supervision
- Experience using CRM platforms such as HubSpot or similar customer relationship management systems
- High level of professionalism, adaptability, accountability, and a participant-first mindset
- A genuine passion for hospitality, international experiences, and helping people achieve their career goal
What Success Looks Like
Success in this role will be measured by the ability to:
- Increase consultation-to-registration conversion by maintaining timely and consistent follow-up with prospective participants
- Build strong relationships with participants while providing accurate guidance throughout the admissions and placement process
- Maintain an organized recruitment pipeline and ensure participants move efficiently through each stage of the process
- Support the Hospitality Placement Manager with timely interview coordination, placement administration, and employer communication
- Deliver an outstanding participant experience from initial inquiry through arrival in Canada
Why join Stepwest?
You'll be part of a team that helps people from around the world achieve life-changing international work experiences while supporting Canadian employers in finding exceptional hospitality talent. As a Recognized Organization (RO) under the Government of Canada's International Experience Canada (IEC) program, we are trusted to deliver high-quality international mobility programs that create meaningful opportunities for both participants and employers. We are also proud to be part of the Alliance Abroad Group, a global leader in international exchange and cultural programs with decades of experience connecting people through work, travel, and cultural exchange.
At Stepwest, you'll have the opportunity to make a meaningful impact every day. Every participant you support is taking a significant step toward building an international career, and you'll play an important role in making that journey successful. If you're passionate about hospitality, international recruitment, and creating life-changing experiences, we'd love to hear from you.
Perks & Benefits!
- Competitive compensation
- Benefit Plan (Health and dental coverage)
- Unlimited paid time off (PTO)
- Half-day Fridays during the summer season
- Flexible work environment
- Professional development opportunities
- Career growth within a global organization
Screening Questions:
Please answer all four screening questions below and include your responses as a separate document with your resume.
Please note: Applications submitted without completed responses to all four questions will not be considered.
- Which of your previous roles involved the most verbal communication? Approximately how many client conversations did you handle in a typical day or week, and what did they involve?
- Describe a client you supported through several stages of a recruitment, admissions, sales, or service process. What was your role?
- Describe a time you explained detailed information to a confused or concerned client. How did you ensure they understood?
- Describe a time a client or lead stopped responding. What did you do, and what was the outcome?
