Jobs in Canada

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Added 6 months ago
Product Manager
Avalon Holographics Incorporated
St. John's, Newfoundland and Labrador
As our technology moves into real-world environments, customers and early adopters are helping uncover new challenges, workflows, and opportunities. This role focuses on evaluating those…
Added 6 months ago
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(CAN) Senior Manager, Technical Program Management
Walmart
Mississauga, Ontario
- Full-time
The Senior Manager, Technical Program Management is responsible for developing and managing a strategic program roadmap, collaborating with cross-functional teams to drive technology…
Added 6 months ago
Software Development Manager - AWS Identity & Access, AWS Auth Onboarding Team
Amazon
Vancouver, British Columbia
A successful candidate for this position is a hands-on manager with established background in either IT operations, cloud computing, or software as a service. You are interested in…
Added 2 months ago
Aircraft Maintenance Engineer
I M P Group International Inc.
Toronto, ON
Must possess a valid passport; and
Added 2 months ago
HS
Medical Radiation Technologist (Nuclear Medicine)
Health Sciences North
Sudbury, ON
- $36.84 to $50.24 CAD / hour
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 2 months ago
Occupational Therapist
Health Sciences North
Sudbury, ON
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 2 months ago
Physiotherapist (CDSMOICP)
Health Sciences North
ON · Sudbury, ON
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 2 months ago
HS
Physiotherapist (CDSMOICP)
Health Sciences North
ON · Sudbury, ON
- $38.82 to $54.77 CAD / hour
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 2 months ago
HS
Occupational Therapist
Health Sciences North
Sudbury, ON
- $38.82 to $54.77 CAD / hour
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 3 months ago
HS
Medical Radiation Technologist (Nuclear Medicine)
Health Sciences North
Sudbury, ON
- $36.84 to $50.24 CAD / hour
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 2 months ago
Social Worker Bachelors
Health Sciences North
ON · Sudbury, ON
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 2 months ago
Persons with Disabilities Internship (Inventory)
National Research Council Canada
Ontario · Within a National Research Cou, ON
Work arrangements: Depending on the nature of the work and operational requirements, positions hired through this program may be eligible for a hybrid work arrangement (combination of…
Added 2 months ago
Scotiatrust Trust Officer - London, ON
Scotiabank
London, Ontario
As a Scotiatrust Trust Officer working in a Scotia Wealth Management office, you are a trusted and experienced relationship manager supporting the company's strategy and revenue goals by…
Added 2 months ago
Senior Manager - Data Platforms (IT Management/Operations)
Scotiabank
Toronto, ON
Team Leadership & Development. Timesheets Manage IT staff for operational support with a wide range of skill levels and a diverse set of technologies, Lead, Mentor, Plan staffing, training…
Added 5 months ago
We Elevate... Quality of urban life
Schindler Group
Toronto, Ontario · Headquarters (Toronto), ON
Attention to detail and must have the business maturity to communicate effectively with key customers and internal departments
Added 2 months ago
S
Services Lead, Stores - Full Time
Sephora
Edmonton, AB
- $20 to $23.55 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and…
Added 2 months ago
Industrial Cybersecurity Manager
Alstom
Toronto, ON
You’ll specifically take care of analyzing program security needs and defining cybersecurity architectures, but also managing vulnerabilities and ensuring compliance with cybersecurity…
Added 5 months ago
Security Manager
Alstom
Toronto, Ontario
You'll play a key role in ensuring the safety and security of our personnel, customers, contractors, assets, and operations. Day-to-day, you’ll work closely with cross-functional teams,…
Added 2 months ago
Industrial Cybersecurity Manager
Alstom
Montreal, QC
You’ll specifically take care of analyzing program security needs and defining cybersecurity architectures, but also managing vulnerabilities and ensuring compliance with cybersecurity…
Added 6 months ago
Manager, Service Engineering
Steris Corporation
Ottawa, Ontario · Stittsville, ON
This role requires onsite work 5 days per week at our Stittsville, Canada location
Added 6 months ago
II
Account Manager
Intega IT
Ottawa, Ontario
- Full-time
Through our Continuing Education Program, we actively support your professional growth with training, certifications, and learning opportunities to help you stay ahead in a fast-moving…
Added 6 months ago
A
Personal Trainer/Small Group Personal Training (Full Time)
Altea
Winnipeg, Manitoba
- Full-time
The Personal Trainers and LF3 & Signature Studio Coaches are fitness and health enthusiasts who are inspired to share their technical knowledge with their clients in an effective, safe, and…
Added 6 months ago
B
Manager, Canadian Tax Services
BDO
Ottawa, Ontario
- $82,000 to $132,000 CAD / year
- Full-time
You grow your expertise through learning and professional development
Added 6 months ago
EL
Sr. Director - Medical Affairs Oncology
Eli Lilly and Company
Toronto, Ontario · Ontario · CA: Toronto ON
- Full-time
…level, partner effectively with Commercial, Regulatory, Clinical Development, Market Access, and external stakeholders, and shape a high-performance culture grounded in scientific rigor,…
Added 3 months ago
Associate Business Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Cochrane, Ontario · Mindemoya, Ontario · Sudbury, Ontario · Timmins, Ontario
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related…

Steris Corporation

Manager, Service Engineering

Ottawa, ON, Canada
Stittsville, ON, Canada

Pay range for this opportunity is $94,137.50 - $121,825.00.

Apply on careers.steris.com About employer

Applications open in a new tab.

Job details

Pay: Pay range for this opportunity is $94,137.50 - $121,825.00.
Education: Bachelor’s degree
Posting language: English
Posted: Apr 26, 2026

Original job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Manager, Service Engineering you are responsible for leading and executing E&T global service engineering and install base support engineering initiatives. In collaboration with Area Service Managers, you will own all Customer portfolios and contracts after commissioning and validation of initial capital equipment sales throughout the remaining lifecycle, with a strategic focus on addressing Customer service/support needs, requests, upgrades, and system enhancements.

In this role you will work closely with the Operations, Engineering, Software, Project Management, and Sales teams to develop and implement strategies and execute on business targets and goals. You will communicate frequently and present to Sr. leadership, determine staffing requirements and headcounts, identify skills, generate departmental budgets and will be responsible for leading safety initiatives, promoting a positive workplace culture, and overall accountability to departmental level goals and objectives to advance the E&T global service program.

As a Manager, Service Engineering you are responsible for delivering on customer satisfaction metrics, and meeting all contractual terms as defined. You will manage and escalate all customer satisfaction and quality issues, provide mentoring, coaching and development to employees by identifying and implementing process improvements and changes to ensure the group’s effectiveness and value to Customers.

This role requires onsite work 5 days per week at our Stittsville, Canada location.

What You'll do as a Manager, Service Engineering

Customer Focus

Proactively build and maintain Customer relationships, and ensure all needs are met with accurate, timely, and effective resolution.
Contribute to the negotiations on terms and conditions of service and support agreements, ensuring voice of Customer input into specific business needs and requirements are considered.
Create an atmosphere of Customer centricity globally. Anticipate Customer needs and ensure they are communicated and interpreted into all facets of the organization. Facilitate resolution by leveraging innovative business processes, products and services.
Develop and clearly communicate departmental initiatives, measures of success and accountabilities to all team members.
Implement protocols and procedures as required to ensure cost effective delivery of products and services.
Assure expenses are within budget and established guidelines.
Utilize technical resources to ensure successful completion of all equipment and service deliverables within their responsibility.
Ensure exceptional Customer communication and issue resolution leveraging all available resources.
Responsible for managing life cycle of the existing installed base of equipment including but not limited to: driving profitable Service revenue, uncovering future capital opportunities, meeting operational targets and implementing continuous improvement activities.
Work cross-functionally to prepare, train, develop, and implement process for the team in preparation for final execution and delivery of existing and new products/services to market.
Drive collaboration and provide leadership to various cross functional groups to ensure agendas are properly defined, prioritized and executed

Leadership

Contribute to the formulation, establishment, communication, and execution of the Equipment & Services strategy and objectives. Drive continuous improvement in Customer satisfaction, growth and margin, safety, quality, and operational excellence.
Create a culture of teamwork and develops relationships within working group, division, across STERIS.
Champion a culture of safety, quality and Customer satisfaction, and drive related initiatives across the organization.
Institute systems, processes, and controls to monitor the workflow and ensure business objectives are met.
Provide timely and accurate revenue forecasts and continually analyze and revise critical success factors for the business.
Align the team under a clear set of goals and objectives.
Connect individuals’ performance to the company strategy, demonstrating how their contributions support company success.
Communicate STERIS core values and ensures team is aligned with our vision.
Lead, manage, and support team.
Delegate, manage workflow, and guide, coach, mentor, and provide feedback to staff.
Hold others accountable for meeting expectations and addresses performance problems.
Set expectations, include Customer service satisfaction goals, procedures, policies, or standards.
Manage staff performance to facilitate goal achievement.
Identify and address staff training and coaching needs.

Delivering Results

Maintain accurate records and documentation of Customer calls, complaint resolution, and other key information.
Deliver on metrics set by leadership, implement strategic plans, and actively look for continuous improvements in product delivery, execution, and service.
Set priorities and ensure delivery of business plan and strategy.
Own customer satisfaction from a project delivery and service standpoint and actively aim to improve our level of service.
Coordinate business priorities as set out by the leadership team.

The Experience, Skills and Abilities Needed

Required:

Bachelor’s degree in engineering or a related technical field required.
Minimum 6 years of progressive experience in project management, field service, with prior experience in a technical industry
Minimum 2 years of direct management experience.
Direct Customer facing experience and a record of proven success in delivering projects and services to market
Prior experience working with senior leadership to develop and implement strategic plans.
Prior experience executing major capital projects
Proven track record of delivering successful projects or services within success criteria
Knowledge of Customer service principles and practices.
Ability to obtain a passport.
Ability to travel internationally

Preferred:

Experience evaluating technical programs or process’ to implement Customer centric strategies.
Knowledge of sterilization systems preferred.

Other:

Demonstrated understanding of machine data and analytics
Financial and commercial acumen
Highly skilled in written and verbal communication to interface with sales teams, industry partners, and internal/ external stakeholders.
Advanced Customer interaction skills
Exceptional presentation skills
Demonstrated problem solving and analytical skills.
Demonstrated ability to lead and mentor staff.
Excellent people and project management skills
Knowledge of business practices and applications
Skill in supervising others, giving direction, setting standards, and holding others accountable.
Skill in written and verbal communication through language barriers.
Skill in listening to Customer needs and concerns and addressing them accordingly.
Skill to think analytically and solve problems.
Skill to manage change and implement solutions.
Ability to adapt in a challenging environment with changing priorities.
Ability and willingness to take the initiative.
Ability to collaborate effectively and cross-functionally.
Ability to maintain patience and a good attitude in all Customer interactions. 
Ability to foster a learning and collaborative environment.
Ability to follow and uphold all safety protocols.
Ability to build and foster strong relationships.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

Market Competitive Pay
3 weeks vacation and (12) added holidays
Excellent Healthcare, Dental and Vision Benefits
Long/Short Term disability coverage
Retirement plan with company match
Excellent opportunities for advancement and stable long-term career

This posting is for an existing vacancy within our organization.

Pay range for this opportunity is $94,137.50 - $121,825.00. This position is eligible for bonus participation, with an annual bonus opportunity of 10% of your fiscal year compensation, subject to the Bonus Plan’s terms and conditions.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.

Apply on careers.steris.com About employer

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Jobs in Canada