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Sterling Specialty Chemicals

Field Service Technician

Fort McMurray, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Education: High school diploma
Posting language: English
Posted: Sep 28, 2026

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Original job description

Provide expert field service and technical support for Sterling’s chemical treatment programs in oil sands tailings operations, with a strong focus on polymer-based flocculants, coagulants, and associated dosing systems.

Support commissioning, optimization, and troubleshooting of Sterling’s treatment programs to ensure consistent performance, improved dewatering, enhanced fines capture, and reliable water recovery for customer sites.

Conduct proactive and reactive service visits, performing diagnostics on dosing systems and chemical treatment programmes.

Ensure Sterling’s product application meets design expectations by verifying dosing accuracy, chemical make-down efficiency, mixing performance, and system reliability under tailings operating conditions.

Maintain detailed field documentation, including service records, operational observations, equipment performance data, process deviations, chemical consumption patterns, and site-specific challenges.

Prepare thorough post-service reports for internal and customer stakeholders to support Sterling’s value delivery and continuous improvement objectives.

Provide onsite training to customer operations teams, covering safe handling of flocculants and coagulants, polymer make-down best practices, storage and preparation requirements, equipment operation, troubleshooting techniques, and proper maintenance of Sterling-supported systems.

EDUCATION & CERTIFICATION REQUIREMENTS

High school diploma required; Technical Diploma or Certificate in Chemical Technology, Industrial Technology, Instrumentation, Mechanical Technology, or a related field preferred.
Valid Alberta Class 5 driver’s licence with a clean driving record.
Ability to obtain/maintain: CSTS-2020, WHMIS 2015, H2S Alive, First Aid/CPR, TDG and Safe Work Permit

KNOWLEDGE, SKILLS & ABILITIES

Technical Knowledge & Industry Expertise

Strong knowledge of flocculants, coagulants and specialty chemical programs used in tailings treatment.
Understanding of polymer activation, hydration behavior, dilution requirements, and performance impacts on MFT/FFT treatment, thickener feed, cyclone overflow, and secondary dewatering processes.
Ability to troubleshoot chemical treatment systems including polymer make-down units, dosing skids, aging tanks, dilution water systems, inline mixers, and related equipment.
Familiarity with oil sands tailings processes, including fines agglomeration, settling, dewatering, water recovery, and tailings deposition strategies.
Knowledge of SDS documentation, WHMIS standards, chemical-handling requirements, Job Hazard Analysis, and Alberta OHS legislation.

Skills & Competencies

Strong analytical and diagnostic ability to identify chemical-treatment issues such as under- or over-dosing, polymer degradation, activation failures, or mixing inefficiencies.
Competent in reading and interpreting P&IDs, chemical dosing schematics, polymer system drawings, and instrumentation diagrams.
Clear communication skills for interacting with customer operators, process engineers, and Sterling technical specialists.
High-quality report writing skills to document service activity, dosing adjustments, chemical-performance observations, and improvement recommendations.
Ability to provide customer-focused technical training, reinforcing Sterling’s commitment to safe, effective chemical program execution.

Abilities & Attributes

Comfortable working in tailings environments, chemical systems areas, slurry-processing operations, and high-hazard field locations under strict PPE and environmental controls.
Physically capable of lifting 50 lbs, climbing equipment, working at heights, and performing field service tasks in varying conditions.
Willingness to travel to multiple oil sands customer sites across northern Alberta.
Strong safety-first mindset aligned with Sterling’s and customer safety expectations, including full adherence to LOTO, chemical handling procedures, and site-specific protocols.
Availability for extended hours, overtime, turnaround support, and emergency service calls to meet customer operational needs.

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More about this job

Responsibilities

Provide field service and technical support for chemical treatment programs at oil sands tailings sites, including commissioning, optimization, troubleshooting, and verification of dosing and system performance. Document service findings, prepare reports, and train customer teams in safe chemical handling, polymer preparation, equipment operation, troubleshooting, and maintenance.

Requirements

A high school diploma is required, while a technical diploma or certificate in a related technology field is preferred; a valid Alberta Class 5 driver’s licence and a clean driving record are also required. Candidates need strong knowledge of tailings treatment chemicals and systems, field troubleshooting and reporting skills, a safety-first approach, physical ability to perform field work, and willingness to travel and support extended hours or emergency calls.

Skills

Flocculant And Coagulant Treatment
Tailings Treatment
Polymer Activation And Make-Down
Chemical Dosing Systems
System Commissioning And Optimization
Troubleshooting And Diagnostics
Dewatering And Water Recovery
P&ID And Schematic Interpretation
Field Documentation And Reporting
Customer Training
Chemical Handling And Safety
Process Performance Analysis
Equipment Maintenance
Technical Communication
Oil Sands Operations

Visa sponsorship

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Keywords

Flocculants
Coagulants
Polymer Activation
Polymer Make-Down
Chemical Dosing Systems
Tailings Treatment
Oil Sands
MFT/FFT Treatment
Thickener Feed
Cyclone Overflow
Secondary Dewatering
Fines Agglomeration
Settling
Water Recovery
Tailings Deposition
Dosing Skids
Aging Tanks
Dilution Water Systems
Inline Mixers
P&IDs
Chemical Dosing Schematics
Instrumentation Diagrams
SDS
WHMIS 2015
CSTS-2020
H2S Alive
First Aid/CPR
TDG
Job Hazard Analysis
LOTO

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