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Added 1 day ago
Fixed Operations Manager
Kentville Toyota
Kentville, NS
Full-time
Kentville Toyota is an established and growing automotive dealership seeking an experienced, results-driven Fixed Operations Manager to lead our Service and Parts operations.
Fixed Operations Manager
Inland Truck & Equipment
Swift Current, Saskatchewan
Full-time
The Fixed Operations Manager will be responsible for ensuring that the Truck Service, Equipment Service (Canada only), and Body Shop (in applicable branches) Managers run efficient and…
Fixed Operations Manager
INLAND KENWORTH US INC
Swift Current, Saskatchewan
Full-time
The Fixed Operations Manager will be responsible for ensuring that the Truck Service, Equipment Service (Canada only), and Body Shop (in applicable branches) Managers run efficient and…
Fixed Operations (Service & Parts) Manager
Harvey & Company Ltd - Gander
Gander, Newfoundland and Labrador
Full-time
We are looking for a Fixed Operations Manager to lead our Parts and Service departments and drive the performance of the most critical profit engine in our business.
Senior Campaign Operations Manager
DEPT®
ON · Ontario, Canada
$85,000 to $120,000 CAD / year
Contract
We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across…
Senior Campaign Operations Manager
DEPT®
Toronto, ON
$85,000 to $120,000 CAD / year
We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across…
CFTS Manager, Flying Operations
KF Aerospace
Southport, MB
$146,800 to $183,600 CAD / year
Full-time
The Manager of Flying Operations (MFO) is responsible for all aspects of the Phase 1 Primary Flying Training through to Phase 3 Multi-Engine or Helicopter training covered by the Contracted…
Manager, Fixed Wireless New Technology & Performance
Xplore Inc
Fredericton, NB · Woodstock, NB · Cornwall, ON · Markham, ON
Full-time
The Manager, Fixed Wireless New Technology & Performance leads the team responsible for optimizing network performance and driving the safe, effective introduction of new technology across…
Site Manager Operations - North Bay
Dyno Nobel
North Bay, ON
Full-time
As the Site Manager, you will plan and lead the site operations as established in procedures and guidelines set by the company in the areas of people, equipment, material and environmental…
Financial Data Operations Manager
SimCorp
Toronto, Ontario
$133,200 to $183,000 CAD / year
Full-time
The Data Operations Manager is responsible to lead, manage, support and develop the regional Data Operations team(s) who are responsible to manage the market and master data for financial…
Marketing & Growth Operations Manager
Float
Remote, Canada
$120,000 to $130,000 CAD / year
Full-time · Remote
We're looking for a Marketing & Growth Operations Manager to build on the early foundations of our marketing operations function. You'll partner with our Head of Growth Marketing, our…
Senior Operations Manager (Path to Director)
Smyth Hiring Servies
Toronto, ON
Full-time
…Sotheby’s International Realty Canada, is seeking a Senior Operations Manager to lead the operational infrastructure behind a high-volume practice serving clients from first-time buyers to…
Added 1 day ago
Manager Investment Operations
Ontario Power Generation
Toronto, ON
Full-time
Reporting to the Senior Manager, Investment Operations and Compliance, the Manager, Investment Operations supports the day-to-day investment operations for OPG’s investment portfolios of…
Manager, Mill Operations
Cameco Corporation
SK · Saskatchewan, Canada
Full-time
Reporting to the Key Lake General Manager, you will be responsible for leading a multi-disciplinary operations team to safely and reliably operate the mill, meeting production commitments…
Manager, Trade Operations
Brookfield
Toronto, Ontario
Full-time
The Manager, Trade Operations provides value-added support for Brookfield’s Credit investment teams. The strategies are diverse and general security knowledge of fixed income securities…
Manager, Trade Operations
Brookfield Asset Management
Toronto, Ontario · Brookfield Place
Full-time
The Manager, Trade Operations provides value-added support for Brookfield’s Credit investment teams. The strategies are diverse and general security knowledge of fixed income securities…
Senior Manager, Revenue Operations
Euna Solutions
ON · Oakville, Ontario
Full-time
Euna Solutions is hiring a Senior Manager, Revenue Operations to lead the team that produces the metrics GTM leadership runs the business on and the intelligence that tells the field where…
Manager, Investment Operations (Public Markets)
CAAT Pension Plan
Remote, Canada
Full-time · Remote
We are seeking a Manager, Investment Operations (Public Markets) for our Finance team. Reporting to the Senior Manager, the successful incumbent will be responsible for the day-to-day…
Manager, XVA - Fixed Income Product Control - Finance
Scotiabank
Toronto, ON
The Manager, XVA - Fixed Income Product Control is a senior member of the Product Control team, responsible for producing daily P&L to front office, TFRM and MRM and Accounting support for…
Manager, Scheduling & Examination Operations
Brock University
St. Catharines, ON · Main Campus (Employees)
Full-time
Reporting to Associate Director, Enrolment Operations & Policy, the Manager, Scheduling & Examination Operations provides institutional leadership and operational oversight for the…
Environmental Compliance Manager (12 months - Fixed Term), EU EAP Field
Amazon
SK
Full-time
The Env Compliance Manager will also partner with the operations leadership teams to execute company environmental procedures and ensure compliance with all applicable specific country,…
Added 34 mins ago
Senior Manager, US IA Operations (Mat Leave - Backfill Contract - 14months)
RBC
Toronto, ON
Full-time
The Senior Manager, US Audit Operations, reports to the Managing Director, US COO Internal Audit within the US Internal Audit Operations and Analytics team. This position will play a key…
Added 3 hours ago
Senior Manager, US IA Operations (Mat Leave - Backfill Contract - 14months)
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Manager, US Audit Operations, reports to the Managing Director, US COO Internal Audit within the US Internal Audit Operations and Analytics team. This position will play a key…
Senior Manager, Capital Markets Operations (GWO)
Scotiabank
Toronto, ON
As a Senior Manager within Capital Markets Operations, you will support the delivery of change initiatives across Global Wholesale Operations (GWO), ensuring new processes, systems, and…
Sr. Manager, Payments (1 year - Fixed Term Contract)
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
Full-time
Restaurant Brands International (RBI) is seeking an experienced Sr. Manager, Payments to support the management and execution of our payments ecosystem across Burger King, Popeyes Louisiana…

Steve Marshall Group

Fixed Operations Manager

Campbell River, BC, Canada

Pay: $80,000 to $125,000 CAD / year
Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Fixed Operations Manager oversees daily operations of the parts and service departments to ensure profitability, efficiency, and high-quality customer experiences. They are responsible for leading the team, managing KPIs, and maintaining compliance with manufacturer standards.

Requirements

Candidates must have 3–5 years of experience in automotive service management or a supervisory role. A high school diploma is required, with post-secondary education in business or automotive management considered an asset.

Experience

2 to 5 years

Education

high school

Working hours

40 hours per week

Work arrangement

On-site

Skills

Automotive service management
Team leadership
Financial analysis
Customer service
Inventory management
Conflict resolution
DMS proficiency
Warranty administration
Operational controls
KPI management
Staff development
Budgeting
Communication
Technical knowledge
Process improvement

Benefits

Comprehensive medical and dental benefits
Relocation support
Sales Awards Gala recognition
Golden Wrench Award
Monthly staff events

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive
Dealership
Mazda
Service Department
Parts Department
KPIs
DMS
Warranty Administration
Inventory Management
Profitability
Leadership
Customer Retention
Technician Productivity
Shop Loading
Budgeting
Financial Statements
Recruitment
Performance Management
Compliance

Original job description

At Island Owl Mazda, we do things differently - with creativity, energy, and a genuine sense of fun that sets us apart. We’ve built a loyal following in Campbell River by focusing on people first: our guests, our team, and our community.

Our culture is fast-paced, collaborative, and family-oriented. We take our work seriously, but not ourselves - balancing high standards, continuous improvement, and accountability with laughter, innovation, and pride in what we do every day.

As a Fixed Operations Manager, you’ll play a key leadership role in bringing Mazda’s “Feel Alive” philosophy to life in our parts and service department. From delivering exceptional guest experiences and developing a high-performing team, to maintaining strong operational controls and KPIs, you’ll help ensure every visit reflects the care, quality, and integrity Island Owl Mazda is known for.

We’re deeply connected to the Campbell River community and believe success is built through teamwork, trust, and celebrating both the big wins and the small moments along the way. If you’re a hands-on leader who thrives in a positive, people-first environment and takes pride in running an exceptional service operation, Island Owl Mazda is the place for you.

Why Work With Us

At Island Owl Mazda, we believe great results begin with a supported, recognized, and connected team. As part of the Steve Marshall Group, you’ll benefit from the strength and stability of an established automotive group while working in a collaborative, community-focused dealership.

What we offer:

Comprehensive medical and dental benefits
Relocation support available for the right candidate
Recognition at our annual Sales Awards Gala for our top performers
The opportunity to earn our prestigious Golden Wrench Award
The support and resources of the Steve Marshall Group
Monthly staff events that bring our team together
A positive, team-oriented workplace that values leadership, development, and exceptional customer service

Role Summary:

The Fixed Operations Manager oversees the daily operations of the dealership’s parts and service departments, ensuring efficient workflows, exceptional customer service, and the achievement of department profitability goals. This role involves leading and developing the parts and service teams, maintaining high operational standards, and fostering strong customer and employee relationships. The ideal candidate is a dynamic leader who balances business acumen with a customer-first mindset.

Key Responsibilities:

Lead, mentor, and develop the Fixed Operations team, including service advisors, technicians, apprentices, parts personnel, and support staff.
Oversee the daily operations of the Service and Parts departments, ensuring productivity, efficiency, profitability, and compliance with Island Owl Mazda and Mazda Canada standards.
Establish departmental goals, budgets, and performance expectations, and regularly review results with dealership leadership.
Monitor and manage key performance indicators, including customer satisfaction, customer retention, labour sales, effective labour rate, technician productivity and efficiency, parts sales, gross profit, inventory turnover, and departmental profitability.
Develop and implement strategies to increase service and parts revenue, control expenses, improve operational performance, and support the dealership’s overall financial objectives.
Foster a customer-focused culture by ensuring prompt, transparent, professional, and consistent communication throughout the service and repair process.
Ensure customers receive a high-quality ownership experience that supports customer loyalty, retention, and the Island Owl Mazda brand.
Collaborate with Sales, Finance, Administration, and other dealership departments to support vehicle deliveries, reconditioning, internal repairs, accessory installations, and seamless dealership operations.
Oversee service appointment scheduling, repair-order flow, shop loading, and workload distribution to maximize technician productivity and minimize customer wait times and operational downtime.
Ensure repair orders, estimates, warranty claims, internal work orders, parts transactions, and customer invoices are completed accurately, efficiently, and in accordance with dealership and manufacturer requirements.
Maintain strong warranty-administration practices and ensure compliance with Mazda Canada policies, procedures, documentation requirements, and audit standards.
Oversee parts inventory management, including purchasing, stocking levels, special orders, obsolescence, inventory accuracy, and loss prevention.
Ensure appropriate staffing levels and participate in the recruitment, onboarding, performance management, and retention of Fixed Operations employees.
Identify training needs and support ongoing technical, product, leadership, and customer-service development for Fixed Operations employees.
Conduct regular department meetings, provide coaching and performance feedback, and promote accountability, collaboration, and continuous improvement.
Handle escalated customer concerns professionally and promptly, using a fair and solution-focused approach while protecting the dealership’s customer relationships and business interests.
Review customer feedback and performance trends, identify opportunities for improvement, and implement processes that strengthen service quality and customer satisfaction.
Build and maintain positive working relationships with Mazda Canada representatives, suppliers, vendors, and other business partners.
Ensure compliance with applicable employment standards, occupational health and safety requirements, environmental regulations, dealership policies, and industry best practices.
Maintain clean, organized, professional, and safe Service and Parts work areas, ensuring tools, equipment, and dealership property are properly maintained.
Prepare and review departmental reports, forecasts, budgets, and financial statements, investigating performance variances and taking appropriate corrective action.
Support dealership marketing and customer-retention initiatives, including seasonal service campaigns, maintenance reminders, accessories, and service promotions.
Stay informed of Mazda products, technology, warranty programs, service procedures, recalls, campaigns, and industry developments relevant to Fixed Operations.
Perform other duties as required to support the effective operation and continued success of Island Owl Mazda.

Qualifications & Requirements:

High school diploma or equivalent required; post-secondary education in business or automotive management is an asset.
Minimum 3–5 years of experience in an automotive service management or supervisory role.
Strong technical knowledge of vehicle systems, repairs, and maintenance practices.
Proven leadership skills with the ability to coach, motivate, and inspire a team.
Excellent communication, interpersonal, and conflict-resolution skills.
Proficiency with dealership management software (DMS), scheduling tools, and Microsoft Office Suite.
Strong business acumen with the ability to analyze financial reports and drive profitability.
Valid driver’s license with a clean driving record.

If you believe you’d be a great fit for the Fixed Operations Manager role and our team at Island Owl Mazda, we’d love to hear from you. Please submit your resume for consideration. We sincerely thank all applicants for their interest; however, only those selected for an interview will be contacted.

Island Owl Mazda is proud to be an equal opportunity employer. We are committed to creating a workplace that is inclusive, respectful, and welcoming to everyone.

We believe diverse perspectives strengthen our team and enhance the experience we deliver to our guests. We are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

If you require an accommodation at any stage of the selection process, please let us know. We will work with you to ensure your needs are met in accordance with applicable legislation.

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