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Added 6 mins ago
LD
Overnight Response Centre Specialist
London Drugs Limited
Richmond, BC
- $18.25 to $21.21 CAD / hour
- Other
The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front line point of contact to…
Added 6 mins ago
PC
Retail Inventory Specialist
Pursuit Collection
Canmore, AB · CAN - Canmore Office (Operations)
- Full-time
As a Retail Inventory Specialist, you will support Pursuit's retail operations by ensuring inventory is accurately received, tracked, stored, and distributed across the business. Working…
Added 6 mins ago
OT
Field Instrumentation Specialist
Ontario Transit Group
Toronto, ON
- Full-time
Faster, more frequent, and reliable access to rapid transit with more than 227,500 people will live within a 10-minute walk of an Ontario Line station.
Added 6 mins ago
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Senior Specialist, Corporate Actions Bancs and Trust Payment processing
RBC
Toronto, ON
- Full-time
Support in the implementation of operational changes/improvements to streamline processes and enhance customer service.
Added 20 mins ago
A
EPMO Coordinator
Akkodis
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Contract
Akkodis is partnering with a leading Canadian insurance organization to identify an experienced EPMO Coordinator to support a large-scale portfolio and integration program.
Added 20 mins ago
CD
Specialist, Intervenor
CNIB Deafblind Community Services
Hamilton, ON
- $28.83 CAD / hour
- Full-time
DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind. Our services enable people who are Deafblind to maximize…
Added 20 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 21 mins ago
PC
Benefits Consultant
People Corporation
Burnaby, BC · BC - PC Lougheed - Burnaby
- Full-time
Thorough knowledge of group insurance, retirement and related product sales and client service and support
Added 21 mins ago
Specialist, Talent Management
Payments Canada
Ottawa, ON · Toronto, ON
Reporting to the Director, the Specialist, Talent Management supports Payments Canada’s talent strategy by providing foundational analytical, programmatic and change management tracking to…
Added 21 mins ago
Information Technology (IT) Support Specialist
AirSprint
Calgary, AB
…and problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the organization. While performing this role, you will…
Added 21 mins ago
MG
Business Technology Operations Specialist
MMI Group
Winnipeg, MB
- Full-time
The Business Technology Operations Specialist supports Microsoft 365 administration, user access management, technology operations, vendor coordination, process automation, cybersecurity…
Added 21 mins ago
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Specialist, Retention - Hybrid
Cogeco
Burlington, ON · Hamilton, ON
- Full-time
The Retention Specialist position is a hybrid role based out of our Burlington, ON office working remotely with 2 in-office days per month (subject to change in accordance with Cogeco’s…
Added 36 mins ago
AI
Junior EMR Implementation Specialist (BC)
Ava Industries
Abbotsford, BC · Lower Mainland, British Columbia
- Full-time
We are seeking a Junior Implementation Specialist to oversee the implementation of our EMR software at new clinic sites. You will guide clinics through the entire implementation process…
Added 50 mins ago
ET
Manager Marketing & Communications
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
Recruit and onboard new team members, and support each person's professional development and long-term career growth
Added 50 mins ago
IS
IT Specialist
iN STUDIO
Toronto, ON
- Full-time
iN STUDIO is hiring an IT Specialist to own day-to-day IT support for our studio.
Added 50 mins ago
T
Learning Module Specialist
TransLink
Vancouver, BC · Greater Vancouver, BC
- $7,556 to $9,062 CAD / month
- Full-time
The Learning Module Specialist is responsible for maintaining and enhancing TransLink’s Learning Management System as well as recommending and supporting improvement solutions. This role…
Added 50 mins ago
S
Customer Support Specialist
Stingray
Montreal, QC
- Full-time
Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues…
Added 50 mins ago
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IDEA Specialist, Office of I-IDEAS - Temporary Full-Time (1.0)
CHEO
Ottawa, ON
- $49.02 to $57.65 CAD / hour
- Full-time
As part of the Office, you will act as an Inclusion, Diversity, Equity and Access Specialist, to assist management to advance recommendations in the Equity, Diversity, Inclusion, and…
Added 51 mins ago
D&
Organizational Development Specialist, Change & Enablement
Day & Ross
Hartland, NB
- Full-time
…working closely with HR, business leaders, and project teams, the Specialist leads change impact assessments, crafts clear change narratives, and builds practical enablement plans -…
Added 1 hour ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 1 hour ago
AI
Flight Ops Quality Assurance Specialist
Air Inuit
Montreal, QC
- Internship
Safety and connecting communities are the foundation of Air Inuit. The Airline Quality Assurance Specialist plays a critical role in supporting our commitment to safety, regulatory…
Added 1 hour ago
CM
Client Service Specialist, Client Account & Access Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Manager, Client Account and Access Management, the Client Service Specialist is responsible for supporting and leading client account set up and maintenance activities,…
Added 1 hour ago
IO
Senior Talent Organizational Development Specialist
Irving Oil
Saint John, NB
- Full-time
As a Senior Talent & Organizational Development Specialist, you will partner with leaders to strengthen organizational capability and business performance while helping the organization…
Added 1 hour ago
Senior ServiceNow Specialist
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow…
Added 1 hour ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC
- Full-time
MAKING AN IMPACT The Supporter Engagement Specialist independently solicits and secures support from an account portfolio of donors, participants, companies and third-party groups, to help…

Stingray

Customer Support Specialist

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Posting language: English
Posted: Oct 27, 2026

Original job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

Please note that the department operates from 8 AM to 8 PM Eastern Time on weekdays, and from 9 AM to 5 PM Eastern Time on weekends and holidays. You will be required to work weekends (on rotation) and on certain holidays.

Your day-to-day

Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
Guide clients through various technical tasks related to audio, music, and digital signage systems;
Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
Create work orders for service visits, product shipments, etc.;
Coordinate customers’ service requirements with other appropriate departments as necessary;
Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Your Qualifications

Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Written and spoken proficiency in both French and English;
Solution-oriented and an ambassador of change management;
Committed to continuous improvement and learning opportunities;
Creative thinker who can think outside the box;
Strong empathetic team player with the ability to multitask effectively.

Life at Stingray

A cool office in Montreal with the flexibility to work from home on Fridays
Stingray café with breakfasts, lunches and snacks offered every day
A subsidy for your OPUS card to make your commutes easier
Shares purchase plan (with a contribution from Stingray)
Full access to the Dialogue virtual healthcare platform
Free fitness classes offered weekly
Access to private consultations on nutrition and wellness
Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
Summer hours
Milestones celebrated with our loyalty program
5@7 and vibrant social events
And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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More about this job

Responsibilities

Provide first-level technical support to commercial clients by phone and email, resolving issues related to audio, music, and digital signage while meeting service-level agreements. Create work orders, coordinate service needs with other departments, and communicate client feedback and opportunities to improve services and processes.

Requirements

Applicants need more than two years of customer service experience; technical support experience is preferred, and B2B experience is an asset. Written and spoken proficiency in French and English is required, along with a solution-oriented approach, adaptability, continuous learning, creativity, empathy, teamwork, and effective multitasking.

Skills

Customer Service
Technical Support
Level 1 Troubleshooting
B2B Client Support
Phone and Email Support
Audio Systems Support
Music Systems Support
Digital Signage Support
Work Order Creation
Cross-Department Coordination
Written Communication
Verbal Communication
Empathy
Multitasking
Continuous Improvement

Benefits

Flexible Work From Home on Fridays
Café Meals and Snacks
Public Transit Subsidy
Employee Share Purchase Plan
Virtual Healthcare
Fitness Classes
Nutrition and Wellness Consultations
Language Classes
Training and Access to AI Technologies
Summer Hours
Loyalty Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Level 1 Technical Support
B2B
Commercial Clients
Audio Systems
Music Systems
Digital Signage
Phone Support
Email Support
Multichannel Customer Experience
Service Level Agreements
Work Orders
Service Visits
Product Shipments
Cross-Department Coordination
Holiday Programming
Custom Messaging
French
English
Change Management
Continuous Improvement
Technical Troubleshooting

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