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Added 26 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Bioinformatics Specialist is responsible for developing and overseeing the Core, including establishing and utilizing centralized analysis pipelines, conducting bioinformatics-based…
Added 26 mins ago
OI
Client Operations Specialist
Orbis Investments
Burnaby, BC
- Full-time
We are seeking a highly motivated person to join our Client Operations team based in in Burnaby, British Columbia. Our team is focused on providing distinctive, world-class servicing to our…
Added 26 mins ago
CM
Concurrent Disorder Specialist
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · North York, ON
- $58,783 to $64,407 CAD / year
- Full-time
…interdisciplinary group dedicated to providing comprehensive support to justice-involved individuals. As a Concurrent Disorder Specialist, you'll contribute to our mission of delivering…
Added 26 mins ago
BF
Loan Operations Specialist
BridgePoint Financial
Toronto, ON
- Contract
…value-added funding solutions with an unwavering commitment to client service. Built on a foundation of trust, we have established relationships with more than 1,500 law firms…
Added 26 mins ago
D
Collections Specialist
Dentons
Toronto, ON
- Full-time
We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
Added 26 mins ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
Stakeholder alignment across Supra ITS service delivery, security, client-facing teams and Canon group stakeholders
Added 26 mins ago
TR
Renewal Specialist, Small Law
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel.…
Added 41 mins ago
PC
Managing Consultant, GRS
People Corporation
Calgary, AB · AB - PC Calgary
- Full-time
The Managing Consultant will support business growth and client retention through their knowledge of group retirement solutions and their ability to build strong relationships. The Managing…
Added 41 mins ago
PC
Claims Adjudication Specialist
People Corporation
Winnipeg, MB · MB - PC NPW - Wpg
- Full-time
The Claims Adjudication Specialist will actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. This exciting role…
Added 41 mins ago
C
Client Engagement Associate - 30h - Côte-Saint-Luc
CIBC
Côte-Saint-Luc, QC · Kildare & Caldwell
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 56 mins ago
A
Security GRC Specialist
Aviso
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening with an experienced Security GRC Specialist to join our growing Security GRC team.
Added 56 mins ago
SC
Bilingual Care Coordinator (Part-time, Weekends & Evenings)
Shift Collab
Remote, Canada
- Part-time
- Remote
5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Added 56 mins ago
Territory Account Manager V
Insight Enterprises, Inc.
Montreal, QC
…universitaires de commerce, des formations en vente, des formations au service client ou à l'industrie informatique sont…
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 1 hour ago
IF
Career Network Specialist
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Career Network Specialist, you will play a key role within the Career Network’s service and sales support centre. You will help ensure that requests received by phone and email are…
Added 1 hour ago
NR
Pursuit Manager
Norton Rose Fulbright
Montreal, QC
- Full-time
As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness.…
Added 1 hour ago
Bilingual Claims Specialist (Liability) - WSI
Wawanesa Insurance
Montreal, QC
The Claims Specialist is responsible for the investigation, evaluation, negotiation, and resolution of commercial liability claims ranging from minor to complex in severity. The assigned…
Added 1 hour ago
KM
Field Service Technician (Prince George)
Konica Minolta Business Solutions (Canada) Ltd.
Prince George, BC
- Full-time
We're looking for a Field Service Technician to join our team!
Added 1 hour ago
MC
Digital Strategist
McCANN Canada
Toronto, ON
- Full-time
This role focuses on websites, mobile apps, email programs, digital products, self-service tools, and customer journeys across owned digital channels. Social media and paid media are…
Added 1 hour ago
LF
Partner Operations Specialist / Spécialiste des opérations partenaires (Claims/Réclamations)
LGM Financial Services
Laval, QC
- $87,000 to $109,000 CAD / year
- Full-time
Strong organizational and time-management skills, with the ability to prioritize multiple escalations, monitor support channels and work queues, and meet established service levels and…
Added 2 hours ago
RB
Banking Advisor - East York, Scarborough (English and Mandarin/Cantonese or Greek Speaking)
Royal Bank of Canada
Toronto, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
CH
Operations Supervisor
CBI Home Health
Brandon, MB
- Full-time
Previous experience in a Direct Support Specialist role is an asset
Added 2 hours ago
GW
Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 2 hours ago
GW
Enterprise Applications Specialist
Gowling WLG
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 2 hours ago
GW
Enterprise Applications Specialist
Gowling WLG
Waterloo, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…

Stingray

Customer Support Specialist

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Posting language: English
Posted: Oct 27, 2026

Original job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

Please note that the department operates from 8 AM to 8 PM Eastern Time on weekdays, and from 9 AM to 5 PM Eastern Time on weekends and holidays. You will be required to work weekends (on rotation) and on certain holidays.

Your day-to-day

Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
Guide clients through various technical tasks related to audio, music, and digital signage systems;
Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
Create work orders for service visits, product shipments, etc.;
Coordinate customers’ service requirements with other appropriate departments as necessary;
Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Your Qualifications

Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Written and spoken proficiency in both French and English;
Solution-oriented and an ambassador of change management;
Committed to continuous improvement and learning opportunities;
Creative thinker who can think outside the box;
Strong empathetic team player with the ability to multitask effectively.

Life at Stingray

A cool office in Montreal with the flexibility to work from home on Fridays
Stingray café with breakfasts, lunches and snacks offered every day
A subsidy for your OPUS card to make your commutes easier
Shares purchase plan (with a contribution from Stingray)
Full access to the Dialogue virtual healthcare platform
Free fitness classes offered weekly
Access to private consultations on nutrition and wellness
Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
Summer hours
Milestones celebrated with our loyalty program
5@7 and vibrant social events
And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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More about this job

Responsibilities

Provide first-level technical support to commercial clients by phone and email, resolving issues related to audio, music, and digital signage while meeting service-level agreements. Create work orders, coordinate service needs with other departments, and communicate client feedback and opportunities to improve services and processes.

Requirements

Applicants need more than two years of customer service experience; technical support experience is preferred, and B2B experience is an asset. Written and spoken proficiency in French and English is required, along with a solution-oriented approach, adaptability, continuous learning, creativity, empathy, teamwork, and effective multitasking.

Skills

Customer Service
Technical Support
Level 1 Troubleshooting
B2B Client Support
Phone and Email Support
Audio Systems Support
Music Systems Support
Digital Signage Support
Work Order Creation
Cross-Department Coordination
Written Communication
Verbal Communication
Empathy
Multitasking
Continuous Improvement

Benefits

Flexible Work From Home on Fridays
Café Meals and Snacks
Public Transit Subsidy
Employee Share Purchase Plan
Virtual Healthcare
Fitness Classes
Nutrition and Wellness Consultations
Language Classes
Training and Access to AI Technologies
Summer Hours
Loyalty Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Level 1 Technical Support
B2B
Commercial Clients
Audio Systems
Music Systems
Digital Signage
Phone Support
Email Support
Multichannel Customer Experience
Service Level Agreements
Work Orders
Service Visits
Product Shipments
Cross-Department Coordination
Holiday Programming
Custom Messaging
French
English
Change Management
Continuous Improvement
Technical Troubleshooting

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