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Added 13 mins ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Helps identify and engage the appropriate partner to meet customer specifications.
Added 13 mins ago
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Material Planner
Puratos
Chilliwack, BC
- Full-time
…Overall duties include forecasting raw material demands, purchase order generation and follow up, inventory control, effective record keeping, vendor selection, cost, and terms negotiation.…
Added 13 mins ago
WC
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Montreal, QC
- Full-time
Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase…
Added 13 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Squamish, BC
- Full-time
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 13 mins ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
Pointe-Claire, QC
- Full-time
Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase…
Added 13 mins ago
GC
Field Operations Associate
Grainger Canada
Victoria, BC
- Full-time
Ownership of the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking…
Added 13 mins ago
BA
SERVICE CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is…
Added 13 mins ago
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Service Representative (Warranty), serviceQ
Qualico
AB · Edmonton, AB
- Full-time
…trades and suppliers as required. You ensure all repairs and services meet quality standards, adhere to budgets and timelines, and maintain positive relationships with homeowners and other…
Added 28 mins ago
RB
Client Advisor - Brampton (Bilingual: Arabic, Tagalog)
Royal Bank of Canada
ON · BRAMPTON, Ontario
- Full-time
At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the…
Added 28 mins ago
RB
Client Advisor - Brampton & Mississauga (Bilingual: Mandarin, Cantonese, Arabic, Tagalog)
Royal Bank of Canada
Mississauga, ON
- Full-time
At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the…
Added 43 mins ago
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Growth Operations Manager
nesto
Montreal, QC
- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 43 mins ago
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Head of Supply Chain - Canada
Beiersdorf
Montreal, QC
- Full-time
Be accountable for the North America Project Management team's performance in delivering Canadian innovations and product changes on time, within budget and to customer requirements. Ensure…
Added 43 mins ago
BV
Shipper-Receiver & Bottle Preparation Technician evg
Bureau Veritas
Bedford, NS
- $17 to $18 CAD / hour
- Full-time
Check bottle types, quantities, and labels against each order. Pack bottles securely in clean, serviceable coolers with the required packing materials, ice packs, and paperwork.
Added 43 mins ago
LC
Assistant, RES, Records and Registration
Langara College
Vancouver, BC
- Full-time
…or external stakeholders. This position provides exemplary customer service, clerical support, or data entry services in the provision of RES services to our students and clients. This…
Added 43 mins ago
FR
Concierge
FirstService Residential Canada
Vancouver, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 43 mins ago
HM
Senior Immigration Processor
Hirez Manpower Solutions Inc.
Surrey, BC
- Full-time
At Prosper Immigration, we take pride in offering personalized and efficient immigration services to individuals and families seeking to visit, work, study, or settle in Canada. As an…
Added 43 mins ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Winnipeg, MB
…career-minded individual who is focused on expanding their management experience in a rapidly growing…
Added 58 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 58 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 58 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Paradise, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 58 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Kingston, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 58 mins ago
T
Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…organization, turning commercial, CRM, omnichannel, market, and customer data into insight that shapes how brand plans are executed locally and informs annual planning through patient and…
Added 58 mins ago
Housekeeper- Remote Lodge, WAWA, ON
Aramark
Wawa, ON
ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring for Housekeepers for a remote lodge near Timmins, ON. Housekeepers are responsible for the…
Added 1 hour ago
CP
Admin Supervisor
Cheswold Park Hospital
Halifax, NS
- Full-time
…will play a key role in ensuring the smooth running of our services and supporting the delivery of high-quality patient…
Added 1 hour ago
CC
Specialist, Retention - Hybrid
Cogeco Connexion
Burlington, ON
- Full-time
Promotes and upsells products and services with each customer contact for new and existing customers, and processes the order.

Stingray

Customer Support Specialist

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Posting language: English
Posted: Oct 27, 2026

Original job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

Please note that the department operates from 8 AM to 8 PM Eastern Time on weekdays, and from 9 AM to 5 PM Eastern Time on weekends and holidays. You will be required to work weekends (on rotation) and on certain holidays.

Your day-to-day

Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
Guide clients through various technical tasks related to audio, music, and digital signage systems;
Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
Create work orders for service visits, product shipments, etc.;
Coordinate customers’ service requirements with other appropriate departments as necessary;
Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Your Qualifications

Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Written and spoken proficiency in both French and English;
Solution-oriented and an ambassador of change management;
Committed to continuous improvement and learning opportunities;
Creative thinker who can think outside the box;
Strong empathetic team player with the ability to multitask effectively.

Life at Stingray

A cool office in Montreal with the flexibility to work from home on Fridays
Stingray café with breakfasts, lunches and snacks offered every day
A subsidy for your OPUS card to make your commutes easier
Shares purchase plan (with a contribution from Stingray)
Full access to the Dialogue virtual healthcare platform
Free fitness classes offered weekly
Access to private consultations on nutrition and wellness
Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
Summer hours
Milestones celebrated with our loyalty program
5@7 and vibrant social events
And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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More about this job

Responsibilities

Provide first-level technical support to commercial clients by phone and email, resolving issues related to audio, music, and digital signage while meeting service-level agreements. Create work orders, coordinate service needs with other departments, and communicate client feedback and opportunities to improve services and processes.

Requirements

Applicants need more than two years of customer service experience; technical support experience is preferred, and B2B experience is an asset. Written and spoken proficiency in French and English is required, along with a solution-oriented approach, adaptability, continuous learning, creativity, empathy, teamwork, and effective multitasking.

Skills

Customer Service
Technical Support
Level 1 Troubleshooting
B2B Client Support
Phone and Email Support
Audio Systems Support
Music Systems Support
Digital Signage Support
Work Order Creation
Cross-Department Coordination
Written Communication
Verbal Communication
Empathy
Multitasking
Continuous Improvement

Benefits

Flexible Work From Home on Fridays
Café Meals and Snacks
Public Transit Subsidy
Employee Share Purchase Plan
Virtual Healthcare
Fitness Classes
Nutrition and Wellness Consultations
Language Classes
Training and Access to AI Technologies
Summer Hours
Loyalty Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Level 1 Technical Support
B2B
Commercial Clients
Audio Systems
Music Systems
Digital Signage
Phone Support
Email Support
Multichannel Customer Experience
Service Level Agreements
Work Orders
Service Visits
Product Shipments
Cross-Department Coordination
Holiday Programming
Custom Messaging
French
English
Change Management
Continuous Improvement
Technical Troubleshooting

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