Customer Support Specialist
- Montreal, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
- Posting language
- English
- Posted
Original job description
At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?
Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.
If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!
Please note that the department operates from 8 AM to 8 PM Eastern Time on weekdays, and from 9 AM to 5 PM Eastern Time on weekends and holidays. You will be required to work weekends (on rotation) and on certain holidays.
Your day-to-day
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Share this opportunity
Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.
If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!
Please note that the department operates from 8 AM to 8 PM Eastern Time on weekdays, and from 9 AM to 5 PM Eastern Time on weekends and holidays. You will be required to work weekends (on rotation) and on certain holidays.
Your day-to-day
- Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
- Guide clients through various technical tasks related to audio, music, and digital signage systems;
- Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
- Create work orders for service visits, product shipments, etc.;
- Coordinate customers’ service requirements with other appropriate departments as necessary;
- Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
- Assist with managing seasonal-related requests (Holiday programming/custom messaging).
- Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
- Written and spoken proficiency in both French and English;
- Solution-oriented and an ambassador of change management;
- Committed to continuous improvement and learning opportunities;
- Creative thinker who can think outside the box;
- Strong empathetic team player with the ability to multitask effectively.
- A cool office in Montreal with the flexibility to work from home on Fridays
- Stingray café with breakfasts, lunches and snacks offered every day
- A subsidy for your OPUS card to make your commutes easier
- Shares purchase plan (with a contribution from Stingray)
- Full access to the Dialogue virtual healthcare platform
- Free fitness classes offered weekly
- Access to private consultations on nutrition and wellness
- Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
- Summer hours
- Milestones celebrated with our loyalty program
- 5@7 and vibrant social events
- And much more!
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Share this opportunity
More about this job
Responsibilities
Provide first-level technical support to commercial clients by phone and email, resolving issues related to audio, music, and digital signage while meeting service-level agreements. Create work orders, coordinate service needs with other departments, and communicate client feedback and opportunities to improve services and processes.
Requirements
Applicants need more than two years of customer service experience; technical support experience is preferred, and B2B experience is an asset. Written and spoken proficiency in French and English is required, along with a solution-oriented approach, adaptability, continuous learning, creativity, empathy, teamwork, and effective multitasking.
Skills
- Customer Service
- Technical Support
- Level 1 Troubleshooting
- B2B Client Support
- Phone and Email Support
- Audio Systems Support
- Music Systems Support
- Digital Signage Support
- Work Order Creation
- Cross-Department Coordination
- Written Communication
- Verbal Communication
- Empathy
- Multitasking
- Continuous Improvement
Benefits
- Flexible Work From Home on Fridays
- Café Meals and Snacks
- Public Transit Subsidy
- Employee Share Purchase Plan
- Virtual Healthcare
- Fitness Classes
- Nutrition and Wellness Consultations
- Language Classes
- Training and Access to AI Technologies
- Summer Hours
- Loyalty Program
- Social Events
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
Keywords
- Customer Support
- Customer Service
- Level 1 Technical Support
- B2B
- Commercial Clients
- Audio Systems
- Music Systems
- Digital Signage
- Phone Support
- Email Support
- Multichannel Customer Experience
- Service Level Agreements
- Work Orders
- Service Visits
- Product Shipments
- Cross-Department Coordination
- Holiday Programming
- Custom Messaging
- French
- English
- Change Management
- Continuous Improvement
- Technical Troubleshooting