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Added 28 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
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Added 28 mins ago
Sr Service Specialist (Field Technician, Building Automation Systems), Ottawa ON
Siemens
Ottawa, ON
…troubleshooting, and repair. Additional responsibilities related to the technical delivery of small service projects, work and time material and may be assigned as well. Our customers will…
Added 28 mins ago
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Inside Sales Representative
O’Dell HVAC Group
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- Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our…
Added 28 mins ago
BB
Service Billing
Bosch Building Technologies
ON
- $38,950 to $47,150 CAD / year
- Full-time
…in D365, reviews documentation, and coordinates with Client Services and operations to resolve billing or invoice…
Added 58 mins ago
Manager, GCEC & VA SSI Supervision
Scotiabank
Toronto, ON
Licensed to sell mutual funds in Canada and registered as a Mutual Fund Representative with the applicable provincial securities regulators in all Canadian provinces and territories.
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Added 1 hour ago
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Added 1 hour ago
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PT - Residence Worker, Mental Health (Aspen House Supported Living)
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Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
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PT Residence Worker, Mental Health (Aspen House Supported Living)
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R&D Associate Scientist
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Engineering Design Technologist
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…dynamic individuals to join our Engineering and Development Services Department as an Engineering Design Technologist.Position Type: Permanent Full…
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…clearly communicated and that internal teams deliver the required services, support, and solutions in a timely and efficient…
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Create and maintain clear technical documentation covering configurations, operational procedures, and platform standards.
Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
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- Full-time
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POSITION: Spare Customer Call Centre Representative
Added 2 hours ago
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Stingray

Customer Support Specialist

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Posting language: English
Posted: Oct 27, 2026

Original job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

Please note that the department operates from 8 AM to 8 PM Eastern Time on weekdays, and from 9 AM to 5 PM Eastern Time on weekends and holidays. You will be required to work weekends (on rotation) and on certain holidays.

Your day-to-day

Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
Guide clients through various technical tasks related to audio, music, and digital signage systems;
Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
Create work orders for service visits, product shipments, etc.;
Coordinate customers’ service requirements with other appropriate departments as necessary;
Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Your Qualifications

Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
Written and spoken proficiency in both French and English;
Solution-oriented and an ambassador of change management;
Committed to continuous improvement and learning opportunities;
Creative thinker who can think outside the box;
Strong empathetic team player with the ability to multitask effectively.

Life at Stingray

A cool office in Montreal with the flexibility to work from home on Fridays
Stingray café with breakfasts, lunches and snacks offered every day
A subsidy for your OPUS card to make your commutes easier
Shares purchase plan (with a contribution from Stingray)
Full access to the Dialogue virtual healthcare platform
Free fitness classes offered weekly
Access to private consultations on nutrition and wellness
Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
Summer hours
Milestones celebrated with our loyalty program
5@7 and vibrant social events
And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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More about this job

Responsibilities

Provide first-level technical support to commercial clients by phone and email, resolving issues related to audio, music, and digital signage while meeting service-level agreements. Create work orders, coordinate service needs with other departments, and communicate client feedback and opportunities to improve services and processes.

Requirements

Applicants need more than two years of customer service experience; technical support experience is preferred, and B2B experience is an asset. Written and spoken proficiency in French and English is required, along with a solution-oriented approach, adaptability, continuous learning, creativity, empathy, teamwork, and effective multitasking.

Skills

Customer Service
Technical Support
Level 1 Troubleshooting
B2B Client Support
Phone and Email Support
Audio Systems Support
Music Systems Support
Digital Signage Support
Work Order Creation
Cross-Department Coordination
Written Communication
Verbal Communication
Empathy
Multitasking
Continuous Improvement

Benefits

Flexible Work From Home on Fridays
Café Meals and Snacks
Public Transit Subsidy
Employee Share Purchase Plan
Virtual Healthcare
Fitness Classes
Nutrition and Wellness Consultations
Language Classes
Training and Access to AI Technologies
Summer Hours
Loyalty Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Level 1 Technical Support
B2B
Commercial Clients
Audio Systems
Music Systems
Digital Signage
Phone Support
Email Support
Multichannel Customer Experience
Service Level Agreements
Work Orders
Service Visits
Product Shipments
Cross-Department Coordination
Holiday Programming
Custom Messaging
French
English
Change Management
Continuous Improvement
Technical Troubleshooting

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