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Stitch It

Fitting Specialist / Customer Service

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

I am looking for a customer-focused individual with a strong understanding of clothing construction, garment fit and alterations. As a Fitting Specialist, you will work directly with customers to understand their needs, assess garment fit, recommend appropriate alterations, and ensure each customer feels comfortable and confident in their clothing.

This role requires strong customer service skills combined with practical knowledge of garments, sewing, and alteration techniques to provide accurate recommendations and an exceptional customer experience.

MAIN RESPONSIBILITIES:

Deliver exceptional customer service and create a welcoming, professional experience for every customer
Conduct professional garment fittings, accurately assessing fit issues, taking measurements, and identifying alteration requirements
Recommend appropriate alteration options, demonstrating strong knowledge of alteration processes, garment construction, and products
Clearly explain alteration recommendations, expected results, pricing, and timelines to customers
Accurately record measurements and alteration instructions to ensure clear communication with the tailoring team
Work closely with Tailors/Seamstresses to ensure customer expectations and alteration requirements are clearly understood
Maintain a strong focus on customer satisfaction, quality, and timely service.

If you are passionate about clothing, garment fit, alterations, and helping customers look and feel their best, I invite you to join my team.

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More about this job

Responsibilities

Provide a welcoming customer experience by assessing garment fit, taking measurements, and recommending suitable alterations. Record clear alteration instructions and coordinate with tailors or seamstresses to support quality, timely service and customer satisfaction.

Requirements

The role calls for strong customer service skills and practical knowledge of clothing construction, garment fit, sewing, and alteration techniques. The specialist must communicate recommendations, pricing, expected results, and timelines clearly, and accurately document measurements and instructions.

Skills

Customer Service
Garment Fitting
Clothing Construction
Garment Fit Assessment
Taking Measurements
Alteration Recommendations
Sewing
Alteration Techniques
Customer Communication
Tailoring Team Coordination
Attention to Detail
Customer Satisfaction

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Garment Fittings
Garment Fit
Clothing Construction
Alterations
Sewing
Alteration Techniques
Measurements
Tailoring
Seamstress
Customer Satisfaction
Quality Service
Timely Service
Retail Apparel
Fashion

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