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Added 5 mins ago
FB
Central - Assistant Manager - Inventory Control - Contract
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Mississauga, ON
- Contract
Communicate cost changes or discrepancies to the Inventory Control Manager and Product Development team.
Added 19 mins ago
Procurement Manager
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PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
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Assist the General Manager in the planning and forecasting of goals and objectives for the department and strive to meet them, as well as the development and implementation of new and…
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- Full-time
An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.
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Added 49 mins ago
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Added 49 mins ago
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Added 1 hour ago
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Assistant Grocery Manager
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- $21.5 CAD / hour
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You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
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Sales Assistant
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…established in 1980 operating as Bakers Delight in Australia and New Zealand, and as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New…
Added 3 hours ago
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Canadian Commercial Banking Associate
TD
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- Full-time
…one of our commercial units, as well as a structured training program before moving up to become an Account Manager on a team with a Relationship Manager or as a standalone Account Manager.…
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Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 9 hours ago
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Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects;
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…Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, mechanical/thermal, and signal integrity teams…
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Added 11 hours ago
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Added 13 hours ago
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Diabetes Sales Specialist
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Added 14 hours ago
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Représentant(e) des ventes en relations bancaires, Marché intermédiaire/Banking Relationship Sales Representative, Mid-Market
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Added 17 hours ago
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Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 17 hours ago
Quality Assurance Technician
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Performance Evaluation: We prioritize ongoing feedback and development through structured bi-annual performance reviews and ongoing check ins with your direct supervisor/manager.
Added 19 hours ago
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Closed listing

Stoakley-Stewart Consultants Ltd.

Customer Service/Account Manager – Packaging

Mississauga, ON, Canada

Competitive base salary of $75,000 – $80,000+* · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Competitive base salary of $75,000 – $80,000+*
Job type: Full-time
Closing date: Oct 30, 2026
Experience: 3–5+ years of experience in customer service or account coordination within a print or packaging facility.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Mississauga, ON | On-Site

Job ID 10663

Company Description

A growing packaging manufacturer is seeking an experienced Customer Service/Account Manager to join their team.

Compensation

Competitive base salary of $75,000 – $80,000+*
Performance-based bonus structure.
Comprehensive health, dental, and vision benefits plan.
Group RRSP matching program.
The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

This is an excellent opportunity for a customer-focused professional who understands the packaging manufacturing process and can confidently manage customer relationships from initial inquiry through production and final delivery.

Position Description

The successful candidate will act as the key connection between the customer and the manufacturing operation, ensuring projects are accurately quoted, clearly communicated, efficiently produced and delivered on time. This is more than a traditional customer service position. You will become a trusted partner to customers while working closely with Sales, Estimating, Prepress, Production, Purchasing and Shipping to ensure every project moves smoothly through the organization. The ideal candidate is highly organized, proactive and comfortable managing multiple projects in a fast-paced manufacturing environment.

Serve as the primary point of contact for assigned customers.
Build and maintain strong, long-term customer relationships.
Manage customer projects from order entry through production and delivery.
Review customer requirements, specifications, artwork and production details.
Prepare and process quotations, purchase orders and sales orders as required.
Coordinate with Estimating and Production to ensure projects are accurately planned.
Monitor production schedules and communicate status updates to customers.
Proactively identify and resolve issues that could impact quality, timing or cost.
Coordinate artwork, proofs, approvals and production requirements.
Communicate customer requirements clearly to internal departments.
Manage deadlines and ensure customer expectations are met.
Follow up on outstanding approvals, information and production requirements.
Coordinate shipping and delivery requirements.
Respond quickly and professionally to customer inquiries and concerns.
Investigate customer issues and work collaboratively toward effective solutions.
Identify opportunities to expand existing customer relationships.
Maintain accurate customer and project information within the company’s ERP/MIS system.
Support Sales with customer communication, pricing information and project development.
Participate in continuous improvement initiatives focused on customer experience and operational efficiency.

Qualifications

3–5+ years of experience in customer service or account coordination within a print or packaging facility.
Strong understanding of packaging manufacturing processes.
Experience working with folding cartons, corrugated
Strong understanding of production workflows and manufacturing lead times.
Excellent organizational and time-management skills.
Ability to manage multiple customer projects simultaneously.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making abilities.
Comfortable working with ERP/MIS systems and Microsoft Office.
Ability to work effectively under pressure in a deadline-driven environment.
Strong customer-service mindset with a professional and solutions-oriented approach.

Additional Information

Date Posted September 30, 2026

Job Type On-Site, Permanent, Full-Time

Industries Packaging, Printing

Job Categories Admin Support

Manages Others No

Required Travel No

Relocation Assistance No

Keywords ,

Learn More About the Recruiter

Andrew Schofield

Andrew Schofield is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement. He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums. With his industry-focused portfolio, Andrew continues his career success at Stoakley-Stewart Consultants. +20 Years Staffing Media, Print & Packaging Industries, Head to the front of the line!

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to

[email protected]

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank, or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting, but never in the decision-making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs.

Stoakley-Stewart Consultants Ltd. is committed to providing an inclusive and accessible recruitment experience. We consider all qualified individuals for client introduction and employment opportunities without regard to characteristics protected by applicable human rights legislation.

Accommodations are available upon request for applicants with disabilities throughout the recruitment, assessment, and selection process. If you require accommodation, please advise your Stoakley-Stewart recruitment consultant and we will work with you to meet your individual accessibility needs.

See ALL of our open jobs at https//www.stoakley.com/opportunities/

What are we known for and how do we help?

Helping talented professionals secure new, exciting, and rewarding career opportunities
Treating each unique individual with professionalism, respect, and integrity
Meeting your distinct needs by matching you with the right corporate culture

About employer

More about this job

Responsibilities

Serve as the primary contact for assigned customers and manage their projects from order entry through production and delivery. Coordinate with internal teams on quotes, specifications, artwork, schedules, approvals, and shipping while resolving issues and supporting customer retention and account growth.

Requirements

Candidates should have 3–5+ years of customer service or account coordination experience in a print or packaging facility, with a strong understanding of packaging manufacturing processes and production workflows. They should be organized, detail-oriented communicators who can manage multiple projects, use ERP/MIS systems and Microsoft Office, and work effectively under deadline pressure.

Skills

Account Coordination
Packaging Manufacturing
Project Management
Quotation Preparation
Order Processing
Production Coordination
Production Scheduling
Artwork and Proof Coordination
Customer Communication
Problem-Solving
Deadline Management
ERP/MIS Systems
Microsoft Office
Time Management
Continuous Improvement

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Group RRSP Matching

Visa sponsorship

Not detected in the job text

Hiring contact

Andrew Schofield

Keywords

Packaging Manufacturing
Printing
Folding Cartons
Corrugated Packaging
Customer Service
Account Management
Customer Relationships
Order Entry
Quotations
Purchase Orders
Sales Orders
Estimating
Prepress
Production
Production Workflows
Production Scheduling
Artwork
Proofs
Approvals
Shipping
Delivery Coordination
ERP/MIS Systems
Microsoft Office
Customer Experience
Operational Efficiency
Continuous Improvement

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