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Added 57 mins ago
HT
Test Engineering Technologist
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- Full-time
Interact on a regular basis with service, manufacturing, assembly and production test; Support product launch
Added 57 mins ago
HT
PD Service - Mechanical
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…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 57 mins ago
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CB
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- $41,000 to $58,000 CAD / year
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Added 57 mins ago
CB
Baker
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Added 1 hour ago
M(
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- $88,000 to $195,000 CAD / year
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Added 1 hour ago
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Added 1 hour ago
SC
Deli Clerk
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- Full-time
…an exciting career in food retail. A day in the life of an Production Line Personnel: As a production line person you are responsible for placing ingredients on bread, in trays, applying…
Added 1 hour ago
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Produce Clerk
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Added 1 hour ago
GM
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…adjustments, and ensure proper material handling throughout the production process. Daily responsibilities include performing in-process inspections, documenting measurements, maintaining…
Added 1 hour ago
TB
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Added 1 hour ago
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Applied Scientist, ITA-Global Hiring Science
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Added 2 hours ago
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Added 2 hours ago
Deli Clerk
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Terrace, BC
…an exciting career in food retail. A day in the life of an Production Line Personnel: As a production line person you are responsible for placing ingredients on bread, in trays, applying…
Added 2 hours ago
Produce Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
Execute production of high quality cut fruit and salad program
Added 3 hours ago
IE
Manager, Supply Chain & Innovation
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Supply Chain Analytics and Decision Support: Develop and standardize KPI’s, performance measures and analytical approaches that provide leadership with meaningful insight into Supply Chain…
Added 3 hours ago
M
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Added 3 hours ago
TI
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- Full-time
We're looking for enthusiastic, organized and creative volunteers to support TIA's community development and youth programs. across TIA’s pillars by helping plan and facilitate workshops,…
Added 3 hours ago
RI
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Added 3 hours ago
MC
Vice President, Manufacturing
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…experience with a commitment to innovation, quality, and customer support. Our vehicles and service network help keep passengers moving every day across North…
Added 4 hours ago
IB
Manager, Development Communications
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…relationships which foster meaningful engagement, financial support, advocacy and leadership among alumni and other stakeholders globally. The development team, within the Advancement…
Added 5 hours ago
SC
Grill Cook- Full time (37573001) Monday to Friday
Sodexo Canada Ltd
North Bay, ON
- Full-time
· Taste’s products, reads menus, estimates food requirements, checks production, and keeps records to accurately plan production requirements and requisition supplies and equipment.
Added 5 hours ago
Cashier
Recipe Unlimited
Mississauga, ON
Adopt a “clean as you go” mentality and adhere to all sanitation/food production policies

Stoakley-Stewart Consultants Ltd.

Customer Service/Account Manager – Packaging

Mississauga, ON, Canada

Competitive base salary of $75,000 – $80,000+* · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Competitive base salary of $75,000 – $80,000+*
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 3–5+ years of experience in customer service or account coordination within a print or packaging facility.
Posting language: English
Posted: Oct 5, 2026

Original job description

Mississauga, ON | On-Site

Job ID 10663

Company Description

A growing packaging manufacturer is seeking an experienced Customer Service/Account Manager to join their team.

Compensation

Competitive base salary of $75,000 – $80,000+*
Performance-based bonus structure.
Comprehensive health, dental, and vision benefits plan.
Group RRSP matching program.

*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

This is an excellent opportunity for a customer-focused professional who understands the packaging manufacturing process and can confidently manage customer relationships from initial inquiry through production and final delivery.

Position Description

The successful candidate will act as the key connection between the customer and the manufacturing operation, ensuring projects are accurately quoted, clearly communicated, efficiently produced and delivered on time. This is more than a traditional customer service position. You will become a trusted partner to customers while working closely with Sales, Estimating, Prepress, Production, Purchasing and Shipping to ensure every project moves smoothly through the organization. The ideal candidate is highly organized, proactive and comfortable managing multiple projects in a fast-paced manufacturing environment.

Serve as the primary point of contact for assigned customers.
Build and maintain strong, long-term customer relationships.
Manage customer projects from order entry through production and delivery.
Review customer requirements, specifications, artwork and production details.
Prepare and process quotations, purchase orders and sales orders as required.
Coordinate with Estimating and Production to ensure projects are accurately planned.
Monitor production schedules and communicate status updates to customers.
Proactively identify and resolve issues that could impact quality, timing or cost.
Coordinate artwork, proofs, approvals and production requirements.
Communicate customer requirements clearly to internal departments.
Manage deadlines and ensure customer expectations are met.
Follow up on outstanding approvals, information and production requirements.
Coordinate shipping and delivery requirements.
Respond quickly and professionally to customer inquiries and concerns.
Investigate customer issues and work collaboratively toward effective solutions.
Identify opportunities to expand existing customer relationships.
Maintain accurate customer and project information within the company’s ERP/MIS system.
Support Sales with customer communication, pricing information and project development.
Participate in continuous improvement initiatives focused on customer experience and operational efficiency.

Qualifications

3–5+ years of experience in customer service or account coordination within a print or packaging facility.
Strong understanding of packaging manufacturing processes.
Experience working with folding cartons, corrugated
Strong understanding of production workflows and manufacturing lead times.
Excellent organizational and time-management skills.
Ability to manage multiple customer projects simultaneously.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making abilities.
Comfortable working with ERP/MIS systems and Microsoft Office.
Ability to work effectively under pressure in a deadline-driven environment.
Strong customer-service mindset with a professional and solutions-oriented approach.

Additional Information

Date Posted September 30, 2026

Job Type On-Site, Permanent, Full-Time

Industries Packaging, Printing

Job Categories Admin Support

Manages Others No

Required Travel No

Relocation Assistance No

Keywords ,

Learn More About the Recruiter

Andrew Schofield

Andrew Schofield is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement. He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums. With his industry-focused portfolio, Andrew continues his career success at Stoakley-Stewart Consultants. +20 Years Staffing Media, Print & Packaging Industries, Head to the front of the line!

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to

[email protected]

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank, or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting, but never in the decision-making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs.

Stoakley-Stewart Consultants Ltd. is committed to providing an inclusive and accessible recruitment experience. We consider all qualified individuals for client introduction and employment opportunities without regard to characteristics protected by applicable human rights legislation.

Accommodations are available upon request for applicants with disabilities throughout the recruitment, assessment, and selection process. If you require accommodation, please advise your Stoakley-Stewart recruitment consultant and we will work with you to meet your individual accessibility needs.

See ALL of our open jobs at https//www.stoakley.com/opportunities/

What are we known for and how do we help?

Helping talented professionals secure new, exciting, and rewarding career opportunities
Treating each unique individual with professionalism, respect, and integrity
Meeting your distinct needs by matching you with the right corporate culture

Apply About employer

More about this job

Responsibilities

Manage customer relationships and packaging projects from inquiry and order entry through production and delivery, including quotations, specifications, approvals, scheduling, and shipping. Coordinate with internal teams to resolve issues, keep customers informed, meet deadlines, maintain accurate ERP/MIS records, and support sales and continuous improvement.

Requirements

Requires 3–5+ years of customer service or account coordination experience in a print or packaging facility, with a strong understanding of packaging manufacturing processes and production workflows. Candidates should be organized, detail-oriented communicators who can manage multiple projects, use ERP/MIS systems and Microsoft Office, and work effectively under deadline pressure.

Skills

Customer Service
Account Coordination
Packaging Manufacturing
Project Management
Quotation Preparation
Order Processing
Production Coordination
Production Scheduling
Artwork and Proof Coordination
Problem-Solving
Communication
Time Management
ERP/MIS Systems
Microsoft Office
Shipping Coordination

Benefits

Performance-Based Bonus
Health Benefits
Dental Benefits
Vision Benefits
Group RRSP Matching

Visa sponsorship

Not detected in the job text

Hiring contact

Andrew Schofield

Keywords

Packaging Manufacturing
Printing
Folding Cartons
Corrugated Packaging
Customer Service
Account Management
Customer Relationships
Project Coordination
Quotations
Purchase Orders
Sales Orders
Order Entry
Production Workflows
Production Scheduling
Estimating
Prepress
Artwork
Proofs and Approvals
Purchasing
Shipping and Delivery
ERP/MIS Systems
Microsoft Office
Manufacturing Lead Times
Continuous Improvement
Customer Experience
Operational Efficiency

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