Customer Service/Account Manager – Packaging

A growing packaging manufacturer is seeking an experienced Customer Service/Account Manager to join their team.

Compensation

• Competitive base salary of $75,000 – $80,000+*
• Performance-based bonus structure
• Comprehensive health, dental, and vision benefits plan
• Group RRSP matching program

*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

This is an excellent opportunity for a customer-focused professional who understands the packaging manufacturing process and can confidently manage customer relationships from initial inquiry through production and final delivery.

Position Description

The successful candidate will act as the key connection between the customer and the manufacturing operation, ensuring projects are accurately quoted, clearly communicated, efficiently produced and delivered on time. This is more than a traditional customer service position.

You will become a trusted partner to customers while working closely with Sales, Estimating, Prepress, Production, Purchasing and Shipping to ensure every project moves smoothly through the organization. The ideal candidate is highly organized, proactive and comfortable managing multiple projects in a fast-paced manufacturing environment.

• Serve as the primary point of contact for assigned customers.
• Build and maintain strong, long-term customer relationships.
• Manage customer projects from order entry through production and delivery.
• Review customer requirements, specifications, artwork and production details.
• Prepare and process quotations, purchase orders and sales orders as required.
• Coordinate with Estimating and Production to ensure projects are accurately planned.
• Monitor production schedules and communicate status updates to customers.
• Proactively identify and resolve issues that could impact quality, timing or cost.
• Coordinate artwork, proofs, approvals and production requirements.
• Communicate customer requirements clearly to internal departments.
• Manage deadlines and ensure customer expectations are met.
• Follow up on outstanding approvals, information and production requirements.
• Coordinate shipping and delivery requirements.
• Respond quickly and professionally to customer inquiries and concerns.
• Investigate customer issues and work collaboratively toward effective solutions.
• Identify opportunities to expand existing customer relationships.
• Maintain accurate customer and project information within the company’s ERP/MIS system.
• Support Sales with customer communication, pricing information and project development.
• Participate in continuous improvement initiatives focused on customer experience and operational efficiency.

Qualifications

• 3–5+ years of experience in customer service or account coordination within a print or packaging facility.
• Strong understanding of packaging manufacturing processes.
• Experience working with folding cartons, corrugated
• Strong understanding of production workflows and manufacturing lead times.
• Excellent organizational and time-management skills.
• Ability to manage multiple customer projects simultaneously.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Comfortable working with ERP/MIS systems and Microsoft Office.
• Ability to work effectively under pressure in a deadline-driven environment.
• Strong customer-service mindset with a professional and solutions-oriented approach.

Additional Information

• Job ID: 10663
• Job Type: On-Site, Permanent, Full-Time
• Industries: Packaging, Printing
• Job Categories: Admin Support
• Manages Others: No
• Required Travel: No
• Relocation Assistance: No

Learn More About the Recruiter

Andrew Schofield is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement. He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums. With his industry-focused portfolio, Andrew continues his career success at Stoakley-Stewart Consultants.

• 20+ Years Staffing Media, Print & Packaging Industries
• Head to the front of the line!

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to: schofield@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank, or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting, but never in the decision-making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs.

Stoakley-Stewart Consultants Ltd. is committed to providing an inclusive and accessible recruitment experience. We consider all qualified individuals for client introduction and employment opportunities without regard to characteristics protected by applicable human rights legislation.

Accommodations are available upon request for applicants with disabilities throughout the recruitment, assessment, and selection process. If you require accommodation, please advise your Stoakley-Stewart recruitment consultant and we will work with you to meet your individual accessibility needs.

See more of our open jobs at: https://www.stoakley.com/opportunities/

What are we known for and how do we help?

• Helping talented professionals secure new, exciting, and rewarding career opportunities
• Treating each unique individual with professionalism, respect, and integrity
• Meeting your distinct needs by matching you with the right corporate culture