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Stock Transportation

Dispatcher

Sunderland, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn®.

$25.00 per hour

Responsibilities

Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

Company Name is: Stock Transportation

$25.00 Per Hour

Qualifications

High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Bi-lingual abilities a plus

Stock Transportation has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Stock Transportation is committed to promoting the protection and safeguarding of all children and passengers.

Summit School Services LLC, and its subsidiaries and affiliates, including Stock Transportation Ltd. are an equal opportunity employer and are committed to fostering an inclusive, accessible, and barrier-free environment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

Schedule drivers, assistants, and vehicles to cover routes and other assignments, communicate dispatch details, and coordinate responses to emergencies, breakdowns, and service disruptions. Maintain accurate route and dispatch records, coordinate vehicle repairs, handle customer concerns, and ensure compliance with dispatch procedures and company policies.

Requirements

A high school diploma or GED is required, and previous dispatch experience is preferred. Candidates should have local geographic knowledge, strong communication and organizational skills, the ability to work under pressure, and proficiency with office equipment, Microsoft Office, routing software, maps, and radio systems.

Skills

Dispatching
Route Scheduling
Geographic Knowledge
Customer Service
Communication
Time Management
Organization
Problem Solving
Emergency Response Coordination
Recordkeeping
Map Reading
Two-Way Radio Operation
Microsoft Office
Computerized Routing Software
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Dispatching
School Bus Transportation
Route Scheduling
Driver Assignments
Vehicle Assignments
Field Trips
Charter Work
Emergency Response
Replacement Buses
Route Documentation
Student Data
Route Maps
School Board Requirements
Provincial Requirements
Vehicle Maintenance
Mechanical Repairs
Dispatch Standard Operating Procedures
Customer Concerns
Two-Way Radio Systems
Emergency Radio Systems
Microsoft Office
Computerized Routing Software
Road Maps
Recordkeeping
High School Diploma
GED

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