Dispatcher
- Haileybury, ON, Canada
$22.66 per hour · Full-time
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Job details
- Pay
- $22.66 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Dispatcher Position is based out of our satellite location at 6 Duncan Ave, Kirkland Lake, ON
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn®.
$22.66 per hour
Company Name is: Stock Transportation
Responsibilities
Qualifications
Summit School Services LLC, and its subsidiaries and affiliates, including Stock Transportation Ltd. are an equal opportunity employer and are committed to fostering an inclusive, accessible, and barrier-free environment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn®.
$22.66 per hour
Company Name is: Stock Transportation
Responsibilities
- Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
- Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
- Communicates all relevant details of driving assignments to drivers to ensure proper execution.
- Assist drivers with routing directions and directs them to perform special services when required.
- Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
- Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
- Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
- Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
- Maintains high compliance to dispatch standard operating procedures.
- Handles customer concerns and requests for information in an expeditious and professional manner.
- Escalates unresolved issues to management as appropriate.
- Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Qualifications
- High school diploma or GED
- Previous dispatch experience is preferred;
- Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
- Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
- Ability to read and interpret documents and instructions from customers and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment, under substantial pressure
- Ability to work within the appropriate level of independence
- Ability to problem solve
- Ability to operate two-way and emergency radio systems
- Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
- Ability to use Microsoft Office Program and computerized routing software.
- Ability to work independently
- Ability to read road and street maps
- Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
- Bi-lingual abilities a plus
Summit School Services LLC, and its subsidiaries and affiliates, including Stock Transportation Ltd. are an equal opportunity employer and are committed to fostering an inclusive, accessible, and barrier-free environment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
More about this job
Responsibilities
Schedule and monitor drivers, bus assistants, and vehicles to cover routes, trips, and charter work, while communicating assignment details and supporting drivers. Respond to emergencies and service disruptions, coordinate repairs and replacement vehicles, maintain accurate route records, and address customer concerns.
Requirements
A high school diploma or GED is required, and previous dispatch experience is preferred. Candidates should have local geographic knowledge, strong communication and organizational skills, the ability to work under pressure, and proficiency with office equipment, Microsoft Office, routing software, maps, and radio systems.
Skills
- Dispatching
- Route Scheduling
- Geographic Knowledge
- Driver Coordination
- Emergency Response
- Problem Solving
- Customer Service
- Communication
- Time Management
- Record Keeping
- Microsoft Office
- Computerized Routing Software
- Two-Way Radio Operation
- Map Reading
- Prioritization
- Mechanical Service Coordination
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Administrative
- Education
Keywords
- School Bus Transportation
- Dispatching
- Route Scheduling
- Driver Assignments
- Bus Assistants
- Vehicle Assignments
- Field Trips
- Charter Work
- Routing Directions
- Emergency Response
- Replacement Buses
- Mechanical Repairs
- Route Documentation
- Student Data
- School Board Requirements
- Dispatch Standard Operating Procedures
- Customer Concerns
- Two-Way Radio Systems
- Emergency Radio Systems
- Microsoft Office
- Computerized Routing Software
- Road Maps
- Record Keeping
- Driver Discipline
- Passenger Safeguarding