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STONG'S MARKETS LIMITED

Express Shopper

North Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary:

We are seeking an Express Shopper to join our team. This role is responsible to shop the store to complete customer online orders, offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with online customer queries. The goal is to exceed customer expectations by having a keen eye for detail.

Ultimately, this role will work indirectly with customers to prepare orders and get them to our customers as if they had shopped the orders themselves.

If you feel that this describes you, we hope you apply!

Duties/Responsibilities:

Support customers with placing orders and making payments via the phone, online, or in person
Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
Engage with customers and ensure any special instructions are followed.
Ensure that orders are accurately selected, scanned, and packed
Assist with order collection, packaging, loading, and payment, where required
Appropriately substitute products for similar items if original items are not in stock or have been discontinued
Collaborate with store departments to ensure efficient service delivery
Respond promptly and effectively to customers' complaints and requests
Ensure the store is clean, safe and ready for shoppers
Process cash register payments by cash, credit card, gift card, and debit
Wrap and place merchandise in bags / carts
Balance and reconcile cash at end of work shift
Performs other related duties as assigned

Required Skills/Abilities:

Proven customer service or retail experience is a plus
Great attention to detail
Good communication and people skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Available to work flexible hours including evenings, weekends, and holidays

Education and Experience:

High school diploma or equivalent preferred

Physical Requirements:

Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
Push, pull, squat, bend, and reach during shifts with or without reasonable accommodation
Able to lift up to 40 pounds at times

About Us

Stong’s Market is a locally owned, community focused grocery store. We offer a wide variety of local and boutique products at our Vancouver, North Vancouver and Squamish locations. Our Stong’s Market Express Department are experts at home delivery straight to your front door. The Stong’s name has a rich history with over 85 years of grocery experience and we are committed to a unique and family friendly grocery shopping experience.

Our Commitment

Stong’s Market is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Stong’s Market is committed to working with and providing reasonable accommodations to individuals during the recruitment process. If you need a reasonable accommodation for any part of the employment process, please notify the hiring manager when contacted for an interview.

How to Apply

Interested candidates are invited to apply online at stongs.com/careers/.

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More about this job

Responsibilities

The Express Shopper is responsible for accurately selecting, packing, and processing online customer orders while providing excellent service. They also assist with order collection, handle payments, and maintain a clean and safe store environment.

Requirements

Candidates should have strong attention to detail, excellent communication skills, and the ability to work flexible hours including weekends and holidays. Physical requirements include the ability to stand for long periods and lift up to 40 pounds.

Skills

Customer service
Attention to detail
Communication skills
Time management
Organizational skills
Cash handling
Order processing
Product knowledge
Retail experience
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Retail
Grocery
Customer Service
Order Fulfillment
Cashier
Inventory Management
Point of Sale
Merchandising
Logistics
Time Management
Communication
Physical Labor
Teamwork

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