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Added 29 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 58 mins ago
I
Project Engineer
ISL
Victoria, BC
- Full-time
How you have managed project budgets, schedules and client relationships on municipal work.
Added 58 mins ago
PC
Data & AI Transformation Director
PwC Canada
Toronto, ON
- Full-time
Facilitate decision-making across client, partner, and delivery teams.
Added 58 mins ago
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Manager, Software Development
OpenText
Waterloo, ON
- Full-time
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 58 mins ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…for operational resilience and excellence, with an internal client-focused…
Added 58 mins ago
AS
IT Specialist
Apex Systems
Toronto, ON
- $35 to $40 USD / hour
- Internship
Our client is seeking an IT Specialist to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems…
Added 58 mins ago
T
Senior Azure Platform Engineer
TEEMA
Richmond, BC
- $130,000 to $145,000 CAD / year
- Full-time
On behalf of our client, TEEMA is recruiting for a Senior Azure Platform Engineer. This is a Permanent Opportunity and candidates must be comfortable working a hybrid model in Richmond, BC.
Added 58 mins ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Part-time
Focus on selling relationships, building a client base and offering elevated and exemplary customer service.
Added 58 mins ago
AS
Senior Chemist
Apex Systems
Mississauga, ON
- $40 to $45 USD / hour
- Contract
Client: medical technology and medical device company
Added 1 hour ago
T
Personal Banking Associate - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
T
Customer Experience Associate - Magog (Full-time, 37.5h/week)
TD
Magog, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
W
Senior Associate Management Consultant
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 hour ago
CU
Senior Ecommerce Specialist
CHEIL USA
Mississauga, ON
- $65,000 to $75,000 CAD / year
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 1 hour ago
JH
Assistant District Manager
Jackson Hewitt Tax Service Inc.
Vancouver, BC
- Full-time
…recruiting talent, improving operations, and creating exceptional client experiences. You'll work closely with the District Manager to support office operations, develop team members, and…
Added 1 hour ago
LI
Software Developer
Lotus IT Solutions
Enterprise, ON
- Contract
Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public…
Added 1 hour ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11255
Added 1 hour ago
BR
Assistant Manager
Banana Republic
Vaudreuil-Dorion, QC
- Full-time
Appuyer des stratégies et des processus axés sur le client dans le but de produire des résultats, de stimuler les ventes du magasin et de maximiser l’efficacité et la productivité
Added 1 hour ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
…transformative and sustainable initiatives aimed at improving client-facing service offering and modernization. Responsibilities include directing operations, creating, executing and…
Added 2 hours ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
…new solutions, you will support effective execution. You will partner with teams across ATB to enable them to create, launch, and maintain top-tier applications while consistently…
Added 2 hours ago
S
Stage Experience Lead - Full Time
sephora.com
Grande Prairie, AB
- $20 to $23.55 CAD / hour
- Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…
Added 2 hours ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 2 hours ago
W
Senior Electrical Designer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 2 hours ago
W
Structural Engineer Level II
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 2 hours ago
W
Senior Electrical Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 2 hours ago
W
Senior Architectural Designer
Worley
Calgary, AB · Edmonton, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…

Stord

Customer Experience Associate

Delta, BC, Canada
YVR - Delta, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 years in customer support, client experience, or a related field
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.

CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

This position will sit onsite Monday through Friday 8:30am - 5:30pm.

What You'll Do:

Client Support & Responsiveness

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
Acknowledge and triage incoming requests quickly to ensure timely engagement
Communicate clearly and professionally in all client interactions
Provide consistent updates to clients through resolution

Case Management & Execution

Manage assigned cases from intake through resolution using established processes
Accurately document, categorize, and update cases in Salesforce
Follow SOPs to resolve standard and well-defined client issues
Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

Follow established workflows, SOPs, and guidelines consistently
Maintain accurate and complete case documentation
Ensure attention to detail in all client communications and system updates
Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

Partner with internal teams as needed to support case resolution
Ask questions and seek guidance when navigating unfamiliar scenarios
Contribute to a positive, professional, and accountable team environment

Learning & Development

Build foundational knowledge of systems, workflows, and client needs
Actively incorporate feedback to improve performance
Develop problem-solving skills and confidence in handling cases independently
Progress toward managing more complex cases with less oversight

What You'll Need:

2 years in customer support, client experience, or a related field
Experience in a fast-paced, client-facing, or supply chain environment preferred
Familiarity with CRM or ticketing systems preferred
Comfortable working across multiple tools and systems

The expected pay range for this role is in the range of $60,000 to $70,000 CAD plus an annual bonus and equity. Within the range, individual pay is determined by factors such as experience, job-related skills, and relevant education or training.

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More about this job

Responsibilities

The Customer Experience Associate is responsible for providing timely and professional support to clients across multiple communication channels. They will manage cases from intake to resolution while adhering to established standard operating procedures.

Requirements

Candidates should have at least 2 years of experience in customer support, client experience, or a supply chain environment. Proficiency with CRM or ticketing systems and the ability to work across multiple tools are preferred.

Skills

Customer support
Client experience
Case management
Problem-solving
Salesforce
Communication
Triage
Documentation
SOP adherence
Supply chain
CRM
Ticketing systems
Collaboration
Attention to detail

Benefits

Annual bonus
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Salesforce
Supply Chain
CRM
Ticketing Systems
SOP
Case Management
Client Support
Logistics
DTC
B2B
Commerce-enablement
Fulfillment
Warehousing
Transportation
OMS
WMS
SLA
CSAT
Accountability

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