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Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
Added 1 hour ago
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Registered Nurse, TB Clinics, Clinical Prevention Services - BC Centre for Disease Control
Sanya’k̓ula
Vancouver, BC
- Full-time
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Registered Nurse, TB Clinics, Clinical Prevention Services - BC Centre for Disease Control
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Vancouver, BC
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Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
Establishes and practices appropriate professional boundaries – with and between staff, tenants, and the community.
Added 3 hours ago
A&
Director / Senior Director - Energy Practice
Alvarez & Marsal
Calgary, AB
- Full-time
Supply chain and / or transaction accounting functional skills a plus
Added 3 hours ago
Product Program Manager
3c30b0a7-6133-47e7-9a51-927af0ea3b91
Montreal, QC
Added 4 hours ago
KG
Operations Support (Transport Assistant)
KUTHALA GROUP
Georgetown, ON
- Full-time
…expedited, cross-border, intermodal, temperature-controlled, and supply chain management solutions across North America. Kuthala Equipment Sales and Leasing offer extensive inventories of…
Added 4 hours ago
RS
Logistics Dispatcher - Night Shift
Ryder System, Inc.
London, ON
- Full-time
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.…
Added 4 hours ago
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Driver - Class 1
Tiger Calcium Services Inc.
Nisku, AB
- Full-time
Tiger is seeking professional Class 1 Drivers to operate tractor-trailer units for the safe and timely delivery of calcium chloride to customer sites and field storage locations throughout…
Added 4 hours ago
TD
Owner Operator
Top Deck Transportation
AB · Edmonton, AB
- Full-time
Top Deck Transportation is growing, and we’re very busy. We’re looking to add professional Owner Operators who want steady freight, fair compensation, and a company that backs them up.
Added 5 hours ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new…
Added 6 hours ago
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Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…full range of vendor and procurement activities in vendor I&IT professional services contracts; analyzing pricing structures, evaluating fixed-price vs. T&M trade-offs, writing scope and…
Added 6 hours ago
AS
Sr Analyst, IT Vendor Management - P4
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
Added 6 hours ago
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Purchasing Manager-Acton Head office
Purity Life Health Products LP
Acton, ON
- $88,725 to $104,475 CAD / year
- Full-time
Degree, diploma, or equivalent professional experience, with 7+ years in purchasing, supply chain, or inventory management, including 3+ years leading a team
Added 6 hours ago
SA
Stores/ Purchasing Clerk
SkyCare Air Ambulance & Charters
Sioux Lookout, ON
- Full-time
High school diploma or equivalent; a diploma or certificate in supply chain, procurement, or related field is preferred.
Added 6 hours ago
VD
Merchandising Planning and Project Analyst
Vast-Auto Distribution
Brampton, ON
- Full-time
Bachelor's degree in Business Administration, Commerce, Supply Chain, or a related field, or equivalent practical experience.
Added 7 hours ago
Merchandising Planning and Project Analyst
Vast auto Distribution
Brampton, ON
Bachelor's degree in Business Administration, Commerce, Supply Chain, or a related field, or equivalent practical experience.
Added 7 hours ago
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HR Representative
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Calgary, AB
- Full-time
…training including verification of any diplomas, degrees or professional accreditations, driver’s abstract and records of criminal convictions for which a pardon/record suspension was not…
Added 7 hours ago
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Operations Assistant
KUTHALA GROUP
Georgetown, ON
- Full-time
Effective Communication skills to interact with team members, customers, and external partners in a clear and professional manner.
Added 7 hours ago
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Production Manager
Hartmann North America
Brantford, ON
- $115,000 to $135,000 CAD / year
- Full-time
Cross-Functional Collaboration: Partner with Maintenance, Quality Assurance, Supply Chain, HR teams among others to ensure seamless operations. Support asset management initiatives,…
Added 8 hours ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
1+ year of leadership or management and/or supply chain experience
Added 8 hours ago
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Clinical Nurse Mentor
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Port Coquitlam, BC
- Full-time
…team members and in consultation with clinical educators and professional practice leads by observing activities; determining required resources and learning opportunities; and analyzing…
Added 8 hours ago
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Materials and Logistics Supervisor
ProAmpac
Whitby, ON
- Full-time
As our Materials and Logistics Supervisor, you’ll help connect every part of the supply chain - from incoming materials to finished-goods delivery. Your leadership will directly support…
Added 8 hours ago
TS
Buyer
TalentSphere Staffing Solutions
Paris, ON
- Full-time
A diploma or degree in supply chain, business, operations or a related discipline is an asset.
Added 8 hours ago
A
Automation Controls Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
We are Accenture's Supply Chain and Engineering reinvention partner. We help organizations reimagine how products are designed, engineered, manufactured, and supported across the…

Stord

Customer Experience Associate

Delta, BC, Canada
YVR - Delta, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 years in customer support, client experience, or a related field
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.

CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

This position will sit onsite Monday through Friday 8:30am - 5:30pm.

What You'll Do:

Client Support & Responsiveness

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
Acknowledge and triage incoming requests quickly to ensure timely engagement
Communicate clearly and professionally in all client interactions
Provide consistent updates to clients through resolution

Case Management & Execution

Manage assigned cases from intake through resolution using established processes
Accurately document, categorize, and update cases in Salesforce
Follow SOPs to resolve standard and well-defined client issues
Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

Follow established workflows, SOPs, and guidelines consistently
Maintain accurate and complete case documentation
Ensure attention to detail in all client communications and system updates
Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

Partner with internal teams as needed to support case resolution
Ask questions and seek guidance when navigating unfamiliar scenarios
Contribute to a positive, professional, and accountable team environment

Learning & Development

Build foundational knowledge of systems, workflows, and client needs
Actively incorporate feedback to improve performance
Develop problem-solving skills and confidence in handling cases independently
Progress toward managing more complex cases with less oversight

What You'll Need:

2 years in customer support, client experience, or a related field
Experience in a fast-paced, client-facing, or supply chain environment preferred
Familiarity with CRM or ticketing systems preferred
Comfortable working across multiple tools and systems

The expected pay range for this role is in the range of $60,000 to $70,000 CAD plus an annual bonus and equity. Within the range, individual pay is determined by factors such as experience, job-related skills, and relevant education or training.

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More about this job

Responsibilities

The Customer Experience Associate is responsible for providing timely and professional support to clients across multiple communication channels. They will manage cases from intake to resolution while adhering to established standard operating procedures.

Requirements

Candidates should have at least 2 years of experience in customer support, client experience, or a supply chain environment. Proficiency with CRM or ticketing systems and the ability to work across multiple tools are preferred.

Skills

Customer support
Client experience
Case management
Problem-solving
Salesforce
Communication
Triage
Documentation
SOP adherence
Supply chain
CRM
Ticketing systems
Collaboration
Attention to detail

Benefits

Annual bonus
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Salesforce
Supply Chain
CRM
Ticketing Systems
SOP
Case Management
Client Support
Logistics
DTC
B2B
Commerce-enablement
Fulfillment
Warehousing
Transportation
OMS
WMS
SLA
CSAT
Accountability

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