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Added 2 mins ago
NS
2627-216 - Project Coordinator (PS2), NSCC International - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
The salary scale for Professional Support 2 is based on steps that range from $70,228.25 - $87,849.46. New Professional Support may receive up to a maximum of seven steps for relevant…
Added 32 mins ago
LP
CPSAR Student Research Assistants
Lethbridge Polytechnic
Lethbridge, AB
- Internship
…experience while contributing to innovative solutions that support safer communities. We’re expanding our research teams for three exciting projects this fall and are hiring four student…
Added 1 hour ago
PG
Production Supervisor
Pangeo Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
Apply working knowledge of hydraulic systems and machine components to identify faults and support Maintenance.
Added 1 hour ago
W
SAP TMS Consultant
W3Global
Canada
- Contract
Deployment Models: Knowledge of the difference between Basic TM (included in S/4HANA) and Advanced TM (for complex logistics and side-by-side deployments).
Added 1 hour ago
E
Administrative Coordinator - Government
evertz.io
Burlington, ON
- Full-time
The Administrative Coordinator role provides support to the sales and business development teams by managing schedules, meetings, documentation, and follow-up for government sales…
Added 1 hour ago
CS
Manager, Supply Chain Operations and Analytics
Canadian Standards Association
Toronto, ON
- $100,890 to $132,416 CAD / year
- Full-time
…products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 2 hours ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
Worldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail…
Added 2 hours ago
S
Clinical Nurse Mentor
Sanya’k̓ula
Port Coquitlam, BC
- Full-time
…provides rapid elbow-to-elbow clinical mentorship and practice support for nursing staff. Utilizes experience and clinical skills in nursing to function as a clinical resource to formally…
Added 2 hours ago
CR
L'opérateur de transbordement
Cando Rail & Terminals
Levis, QC
- Full-time
Added 2 hours ago
AU
Security Guard - Distribution Center - Part-Time
Allied Universal
Brampton, ON
- $18 CAD / hour
- Part-time
Ability to operate technology and wireless communication systems at client-specific sites
Added 2 hours ago
GC
Field Operations Associate
Grainger Canada
Victoria, BC
- Full-time
…products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported…
Added 2 hours ago
BB
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
Kelowna, BC
- Full-time
Help customers determine their technology needs and respond to their questions
Added 2 hours ago
BB
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
Langley (District), BC
- Full-time
Help customers determine their technology needs and respond to their questions
Added 2 hours ago
NS
Client Experience Specialist/ Customer Service Representative
National Seating & Mobility
Kamloops, BC
- Full-time
Welcome and support clients in person, by phone and by email.
Added 2 hours ago
CR
Switchperson
Cando Rail & Terminals
SK
- Part-time
Support and assist with all aspects of Cando’s operations on site
Added 2 hours ago
M
IT Asset & Hardware Fulfillment Specialist - CA
MPOYNT
Toronto, ON
- Full-time
MPOYNT helps organizations simplify and scale endpoint management through innovative technology solutions and managed services. We are building a high-performing Hardware Fulfillment team…
Added 2 hours ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
Are you passionate about delivering exceptional customer service in a fast-paced logistics environment? Join Kuehne+Nagel as a Customer Care Representative, Sea Logistics Import, where…
Added 2 hours ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Providing occasional support to the technologists on the floor when operational needs require it, particularly during of unfilled absences after using the recall list, during busier…
Added 2 hours ago
EW
Supply Chain Student
ERCO Worldwide
Mississauga, ON
- Internship
Support transportation and supply chain optimization projects, including freight cost and logistics analysis
Added 2 hours ago
MS
Operations Supervisor (Afternoon Shift)
Metro Supply Chain
Elora, ON
- Full-time
…integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of…
Added 2 hours ago
MS
Operations Supervisor
Metro Supply Chain
Montreal, QC
- Full-time
…integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of…
Added 2 hours ago
W
Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
Coordinate supplier performance, logistics, inventory, quality and information flows to support business and operational requirements.
Added 3 hours ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
The Administrative Coordinator role provides support to the sales and business development teams by managing schedules, meetings, documentation, and follow-up for government sales…
Added 3 hours ago
MG
Associate Sales Professional - Toronto
Manitoulin Group of Companies
Mississauga, ON
- Full-time
…the transportation industry, together with its progressive technology, innovative equipment fleet and cross Canada locations can ship your world…
Added 3 hours ago
MG
Associate Sales Professional - Cambridge
Manitoulin Group of Companies
Cambridge, ON
- Full-time
…the transportation industry, together with its progressive technology, innovative equipment fleet and cross Canada locations can ship your world…

Stord

Customer Experience Associate

Delta, BC, Canada
YVR - Delta, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 years in customer support, client experience, or a related field
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.

CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

This position will sit onsite Monday through Friday 8:30am - 5:30pm.

What You'll Do:

Client Support & Responsiveness

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
Acknowledge and triage incoming requests quickly to ensure timely engagement
Communicate clearly and professionally in all client interactions
Provide consistent updates to clients through resolution

Case Management & Execution

Manage assigned cases from intake through resolution using established processes
Accurately document, categorize, and update cases in Salesforce
Follow SOPs to resolve standard and well-defined client issues
Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

Follow established workflows, SOPs, and guidelines consistently
Maintain accurate and complete case documentation
Ensure attention to detail in all client communications and system updates
Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

Partner with internal teams as needed to support case resolution
Ask questions and seek guidance when navigating unfamiliar scenarios
Contribute to a positive, professional, and accountable team environment

Learning & Development

Build foundational knowledge of systems, workflows, and client needs
Actively incorporate feedback to improve performance
Develop problem-solving skills and confidence in handling cases independently
Progress toward managing more complex cases with less oversight

What You'll Need:

2 years in customer support, client experience, or a related field
Experience in a fast-paced, client-facing, or supply chain environment preferred
Familiarity with CRM or ticketing systems preferred
Comfortable working across multiple tools and systems

The expected pay range for this role is in the range of $60,000 to $70,000 CAD plus an annual bonus and equity. Within the range, individual pay is determined by factors such as experience, job-related skills, and relevant education or training.

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More about this job

Responsibilities

The Customer Experience Associate is responsible for providing timely and professional support to clients across multiple communication channels. They will manage cases from intake to resolution while adhering to established standard operating procedures.

Requirements

Candidates should have at least 2 years of experience in customer support, client experience, or a supply chain environment. Proficiency with CRM or ticketing systems and the ability to work across multiple tools are preferred.

Skills

Customer support
Client experience
Case management
Problem-solving
Salesforce
Communication
Triage
Documentation
SOP adherence
Supply chain
CRM
Ticketing systems
Collaboration
Attention to detail

Benefits

Annual bonus
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Salesforce
Supply Chain
CRM
Ticketing Systems
SOP
Case Management
Client Support
Logistics
DTC
B2B
Commerce-enablement
Fulfillment
Warehousing
Transportation
OMS
WMS
SLA
CSAT
Accountability

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