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Added 2 mins ago
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(CAN)OMNI Customer Fulfillment Associate
Walmart
Kelowna, BC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 2 mins ago
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(CAN) Préposé au traitement des commandes OMNI
Walmart
Sherbrooke, QC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 17 mins ago
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Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Help shape a future where NAIT's employee and labour relations practices strengthen trust, support organizational stability, and help people and teams thrive.
Added 17 mins ago
DS
Production Associate
DLF Seeds Australia - Careers
Surrey, BC
- Full-time
DLF Canada is currently recruiting for a Production Associate for our operation located in Surrey.
Added 32 mins ago
PC
Cloud Infrastructure Engineer, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
Added 46 mins ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Halifax, NS
- Full-time
Partner with Associate Owners to enhance the pharmacy experience, ensuring teams are equipped to deliver world-class patient care.
Added 46 mins ago
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Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Reporting to the Associate Vice President, Human Resources, the Director, Organizational Development Services, is a member of the HR Leadership Team and provides leadership for an…
Added 46 mins ago
LC
Post Office Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
North Bay, ON
- Full-time
…collaborative relationships - Demonstrate Personal Leadership and Build…
Added 1 hour ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Halifax, NS
- Full-time
Partner with Associate Owners to enhance the pharmacy experience, ensuring teams are equipped to deliver world-class patient care.
Added 1 hour ago
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(CAN) OMNI Customer Fulfillment Associate
Walmart
Markham, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 1 hour ago
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(CAN) omni customer fulfillment associate
Walmart
St. Catharines, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 1 hour ago
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(CAN) Préposé à l’accueil
Walmart
Longueuil, QC
- Part-time
…supporting sales floor operations, you help build customer trust and loyalty. Customer Experience Associates connect with every customer, offering a friendly smile and helpful support that…
Added 1 hour ago
KS
Temporary Sales Support Associate
kate spade new york
Ottawa, ON · Rideau Centre
- Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 1 hour ago
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Customer Experience Associate
Stord
Delta, BC · YVR - Delta, BC
- Full-time
Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every…
Added 1 hour ago
TM
Asst Contr & Sr Mgr Acct&Repo
Toronto Metropolitan University
Toronto, ON
- Full-time
The Assistant Controller and Associate Director, Accounting & Reporting provides financial management expertise and strategic advice to the University community by leveraging in depth…
Added 1 hour ago
T
Customer Experience Associate
TD
Kelowna, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
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Customer Experience Associate
TD
Fort St. John, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
T
Personal Banking Associate
TD
Saskatoon, SK
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
T
Customer Experience Associate
TD
AB
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
T
Personal Banking Associate
TD
Lethbridge, AB
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaborative relationships - Demonstrate Personal Leadership and Build…
Added 1 hour ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
St. Catharines, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 1 hour ago
KS
Temporary Sales Support Associate
kate spade new york
AB · West Edmonton Mall
- Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 1 hour ago
Customer Acquisition Representative Intern – Summer 2027 (CAN)
Amazon
Toronto, ON
As an Associate Customer Acquisition Rep (ACAR), you will initiate customer contact through cold calls, lead follow-up, and customer research to generate sales meetings and support…

Stord

Customer Experience Associate

Delta, BC, Canada
YVR - Delta, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 years in customer support, client experience, or a related field
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.

CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

This position will sit onsite Monday through Friday 8:30am - 5:30pm.

What You'll Do:

Client Support & Responsiveness

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
Acknowledge and triage incoming requests quickly to ensure timely engagement
Communicate clearly and professionally in all client interactions
Provide consistent updates to clients through resolution

Case Management & Execution

Manage assigned cases from intake through resolution using established processes
Accurately document, categorize, and update cases in Salesforce
Follow SOPs to resolve standard and well-defined client issues
Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

Follow established workflows, SOPs, and guidelines consistently
Maintain accurate and complete case documentation
Ensure attention to detail in all client communications and system updates
Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

Partner with internal teams as needed to support case resolution
Ask questions and seek guidance when navigating unfamiliar scenarios
Contribute to a positive, professional, and accountable team environment

Learning & Development

Build foundational knowledge of systems, workflows, and client needs
Actively incorporate feedback to improve performance
Develop problem-solving skills and confidence in handling cases independently
Progress toward managing more complex cases with less oversight

What You'll Need:

2 years in customer support, client experience, or a related field
Experience in a fast-paced, client-facing, or supply chain environment preferred
Familiarity with CRM or ticketing systems preferred
Comfortable working across multiple tools and systems

The expected pay range for this role is in the range of $60,000 to $70,000 CAD plus an annual bonus and equity. Within the range, individual pay is determined by factors such as experience, job-related skills, and relevant education or training.

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More about this job

Responsibilities

The Customer Experience Associate is responsible for providing timely and professional support to clients across multiple communication channels. They will manage cases from intake to resolution while adhering to established standard operating procedures.

Requirements

Candidates should have at least 2 years of experience in customer support, client experience, or a supply chain environment. Proficiency with CRM or ticketing systems and the ability to work across multiple tools are preferred.

Skills

Customer support
Client experience
Case management
Problem-solving
Salesforce
Communication
Triage
Documentation
SOP adherence
Supply chain
CRM
Ticketing systems
Collaboration
Attention to detail

Benefits

Annual bonus
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Salesforce
Supply Chain
CRM
Ticketing Systems
SOP
Case Management
Client Support
Logistics
DTC
B2B
Commerce-enablement
Fulfillment
Warehousing
Transportation
OMS
WMS
SLA
CSAT
Accountability

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