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Added 34 mins ago
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Client Services Coordinator (CSC) Ottawa
Carefor Health & Community Services
Ottawa, ON
- Temporary
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your…
Added 34 mins ago
T
Personal Banker - Fixed Term Contract
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 34 mins ago
T
Professional Assistant Branch Manager Wealth
TD
Ottawa, ON
- Full-time
The role of Assistant Branch Manager reports directly to the Branch Manager and is one of the key leadership positions on the TD Wealth leadership team and an integral part of TD Bank’s…
Added 1 hour ago
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fast food restaurant manager
Harvey's
Richmond Hill, ON
- Full-time
Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Added 1 hour ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $85,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 1 hour ago
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5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
…inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 1 hour ago
KL
Manager, Facility Operations & Maintenance Services
Kawartha Lakes
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Manager, Facilities Operations and Maintenance Services
Added 1 hour ago
SA
Human Resource Business Partner
Samsic Assistance Canada Inc
Dorval, QC
- Up to $75,000 CAD / year
- Full-time
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada…
Added 1 hour ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Full-time
Handle customer cases and resolve them according to Poppy Barley’s values; onboarding support as required
Added 1 hour ago
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Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
MS
Sales Manager
Michaels Stores
Grande Prairie, AB
- Part-time
Store - GRANDE PRAIRIE, ABThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 1 hour ago
CR
Office Manager
COGIR Real Estate
Kelowna, BC
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 1 hour ago
RC
Account Manager
Rexel Canada
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
As the Account Manager based in London, ON you will develop strategies to increase sales growth in our existing customer database. Reporting to the Regional Sales Manager, you will also…
Added 1 hour ago
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Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
Added 1 hour ago
Growth Marketing Manager
MongoDB
Toronto, ON
As a Growth Marketing Manager focused on driving growth and adoption of Voyage AI by MongoDB, you will develop and execute growth programs that increase awareness, engagement, and continued…
Added 1 hour ago
SA
Operations Coordinator (Remote - Canada)
Smart Apartment Data
Remote, Canada
- Other
- Remote
Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives.
Added 2 hours ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Assist Quality Assurance Manager in follow up on various tasks:
Added 2 hours ago
A
Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
- Full-time
…Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an environment where you learn by building. Whether you're…
Added 2 hours ago
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Front End - Supervisor Front End - Full Time
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
- Full-time
The front-end supervisor is required to deliver exceptional customer service at all times.
Added 2 hours ago
C
Accounts Receivable Coordinator
CPCS
ON · Ontario, Canada
- $50,000 to $58,000 CAD / year
- Full-time
Respond to Project Manager inquiries, maintain good customer relations, and solve problems.
Added 2 hours ago
GS
SENIOR BUSINESS DEVELOPMENT EXECUTIVE – RMC SOLUTIONS
Giatec Scientific Inc.
Ottawa, ON
- Full-time
…building the credible network that drives pipeline and long-term customer…
Added 2 hours ago
T
Customer Experience Associate
TD
Langley (District), BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
T
Customer Experience Associate
TD
Sault Ste. Marie, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
T
Personal Banker- Etobicoke- Future Opportunities
TD
Toronto, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
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Coordinator, Operations - CAN - AB - Fort Mcmurray - Tiaganova Cres - R26-09924
BrandSafway
AB · Wood Buffalo, AB
- Full-time
We are currently seeking a Fleet Coordinator for our Fort McMurray office. Reporting to the Operations Manager, the Fleet Coordinator role is essential to maintaining fleet reliability,…

STR Logic

Director of Operations

Canmore, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.
Posting language: English
Posted: Oct 8, 2026

Original job description

ELK & OWL MOUNTAIN RETREATS

Canmore, Alberta - Bow Valley

Director of Operations

Full-Time, Salaried | Canmore, AB (on-site) | Reports to the Owners / General Manager

About Elk & Owl

Elk & Owl Mountain Retreats is a family-owned property management and vacation rental company based in Canmore, with over seven years of experience in Bow Valley real estate and short-term rentals. We manage a growing portfolio of premium mountain properties from two-bedroom retreats to seven-bedroom group lodges handling everything from guest bookings to housekeeping, maintenance, and owner relations. We're looking for a hands-on operations leader who can bring hotel-grade discipline and warmth to a fast-growing, boutique property portfolio.

The Role

The Director of Operations owns the day-to-day performance of every property in the Elk & Owl portfolio. Guest experience, housekeeping and maintenance, front-line team leadership, and the systems that keep a multi-property operation running smoothly. This is a builder's role: you'll professionalize our operating standards, lead a growing local team, and be the steady hand owners and guests both trust. The ideal candidate has spent a career climbing

the ranks inside branded hotel or resort operations, specifically in front office, housekeeping, or working up through operations division leadership into full property or multi-site operations, and is ready to bring that discipline to an entrepreneurial, owner-led business.

Key Responsibilities

Guest Experience & Front-Line Service

Own the end-to-end guest journey, pre-arrival communication, check-in/check-out, on-property support, and issue resolution to a five-star hospitality standard.

Set and enforce service standards across guest services, concierge-style recommendations, and 24/7 guest support.

Empower Guest Service teams to turn escalated guest issues and turn service recoveries into repeat bookings and strong reviews.

Maximize our tech stack, including AI-powered tools, to streamline routine guest communication, bookings, and admin work, freeing the team to focus their time and attention on the moments that matter most to our guests.

Housekeeping, Maintenance & Property Standards

Lead housekeeping, turnover, and maintenance operations across the portfolio.

Build and audit property quality checklists and inspection routines so every unit consistently meets brand standards before guest arrival.

Coordinate contractors, vendors, and preventative maintenance programs; manage capital repairs and renovation projects with minimal disruption to bookings.

Set the tone that details matter: model and reinforce a standard where in-home standards are properly tracked property by property, and recurring issues are logged, root-caused, and closed out rather than patched over and repeated.

Own vendor management end to end: source and vet reliable local contractors and suppliers, negotiate pricing and service agreements, and hold vendors accountable to response-time and quality standards across the portfolio.

Team Leadership

Recruit, train, schedule, and develop a seasonal and year-round team spanning guest services, housekeeping, and maintenance.

Build the SOPs, onboarding materials, and training programs this growing team needs as the portfolio scales.

Foster a culture of accountability and hospitality that mirrors branded service delivery in a boutique setting.

Business Operations

Partner with leadership on budgeting, cost control, and operational KPIs (occupancy, turnover cost, guest satisfaction scores).

Work alongside the revenue/marketing function on pricing, channel management, and listing performance across booking platforms.

Manage new-property onboarding, setup, staging, systems, and standard operating procedures - as the portfolio grows.

Safety & Compliance

Ensure properties meet all health, safety, fire, and municipal short-term rental licensing requirements in Canmore and the Bow Valley.

Maintain emergency response protocols and security procedures across the portfolio.

What You Bring

8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.

Preference for housekeeping or maintenance into rooms/operations division leadership into director-level operations within branded hotels, resorts, or high-end lodging.

Proven ability to lead teams through operational changes, property transitions, renovations, or new-property openings.

Comfort operating in a fast-paced mountain resort market with sharp seasonality and short guest turnaround windows.

A hands-on, roll-up-your-sleeves, detail oriented leadership style balanced with the polish and standards of branded operations.

Strong financial literacy, budgeting, labour cost control, and property-level P&L ownership.

Working knowledge of property management systems, channel managers, and/or operating platforms.

Post-secondary education or certification in hospitality, tourism, or hotel management is an asset.

Based in Canmore/the Bow Valley; a genuine connection to the mountain lifestyle and this community.

What We Offer

A competitive salary commensurate with experience, plus performance incentives tied to portfolio growth and guest satisfaction.

The opportunity to build the operational backbone of a growing local company from a position of real

ownership and trust.

A close-knit, family-owned culture rooted in the Bow Valley community.

Apply About employer

More about this job

Responsibilities

Lead day-to-day operations across the property portfolio, including guest services, housekeeping, maintenance, property standards, vendor relationships, and team development. Partner with leadership on budgets, operational performance, pricing and listings, new-property onboarding, and safety and licensing compliance.

Requirements

Requires 8–10+ years of progressive hospitality operations experience, ideally advancing through housekeeping or maintenance into operations leadership at a branded hotel, resort, or high-end lodging business. Candidates should bring hands-on leadership, financial and property-level P&L skills, familiarity with property management or channel platforms, and the ability to manage seasonal teams, transitions, renovations, and new openings.

Skills

Hospitality Operations
Guest Experience Management
Housekeeping Operations
Maintenance Operations
Team Leadership
Staff Recruitment and Training
Standard Operating Procedures
Vendor Management
Budgeting and Cost Control
Property-Level P&L Management
Operational KPI Management
Property Management Systems
Channel Management
Preventative Maintenance
Safety and Regulatory Compliance
Project Management

Benefits

Performance Incentives

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Operations
Vacation Rentals
Property Management
Guest Experience
Guest Services
Housekeeping
Maintenance
Property Standards
Vendor Management
Preventative Maintenance
Capital Repairs
Renovation Projects
Team Leadership
Standard Operating Procedures
Training Programs
Budgeting
Cost Control
Operational KPIs
Occupancy
Guest Satisfaction
Pricing
Channel Management
Booking Platforms
Property Management Systems
AI-Powered Tools
Short-Term Rental Licensing
Emergency Response
Fire Safety
Property-Level P&L

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