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Closed listing

STR Logic

Director of Operations

Canmore, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 7, 2026
Experience: 8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

ELK & OWL MOUNTAIN RETREATS

Canmore, Alberta - Bow Valley

Director of Operations

Full-Time, Salaried | Canmore, AB (on-site) | Reports to the Owners / General Manager

About Elk & Owl

Elk & Owl Mountain Retreats is a family-owned property management and vacation rental company based in Canmore, with over seven years of experience in Bow Valley real estate and short-term rentals. We manage a growing portfolio of premium mountain properties from two-bedroom retreats to seven-bedroom group lodges handling everything from guest bookings to housekeeping, maintenance, and owner relations. We're looking for a hands-on operations leader who can bring hotel-grade discipline and warmth to a fast-growing, boutique property portfolio.

The Role

The Director of Operations owns the day-to-day performance of every property in the Elk & Owl portfolio. Guest experience, housekeeping and maintenance, front-line team leadership, and the systems that keep a multi-property operation running smoothly. This is a builder's role: you'll professionalize our operating standards, lead a growing local team, and be the steady hand owners and guests both trust. The ideal candidate has spent a career climbing

the ranks inside branded hotel or resort operations, specifically in front office, housekeeping, or working up through operations division leadership into full property or multi-site operations, and is ready to bring that discipline to an entrepreneurial, owner-led business.

Key Responsibilities

Guest Experience & Front-Line Service

Own the end-to-end guest journey, pre-arrival communication, check-in/check-out, on-property support, and issue resolution to a five-star hospitality standard.

Set and enforce service standards across guest services, concierge-style recommendations, and 24/7 guest support.

Empower Guest Service teams to turn escalated guest issues and turn service recoveries into repeat bookings and strong reviews.

Maximize our tech stack, including AI-powered tools, to streamline routine guest communication, bookings, and admin work, freeing the team to focus their time and attention on the moments that matter most to our guests.

Housekeeping, Maintenance & Property Standards

Lead housekeeping, turnover, and maintenance operations across the portfolio.

Build and audit property quality checklists and inspection routines so every unit consistently meets brand standards before guest arrival.

Coordinate contractors, vendors, and preventative maintenance programs; manage capital repairs and renovation projects with minimal disruption to bookings.

Set the tone that details matter: model and reinforce a standard where in-home standards are properly tracked property by property, and recurring issues are logged, root-caused, and closed out rather than patched over and repeated.

Own vendor management end to end: source and vet reliable local contractors and suppliers, negotiate pricing and service agreements, and hold vendors accountable to response-time and quality standards across the portfolio.

Team Leadership

Recruit, train, schedule, and develop a seasonal and year-round team spanning guest services, housekeeping, and maintenance.

Build the SOPs, onboarding materials, and training programs this growing team needs as the portfolio scales.

Foster a culture of accountability and hospitality that mirrors branded service delivery in a boutique setting.

Business Operations

Partner with leadership on budgeting, cost control, and operational KPIs (occupancy, turnover cost, guest satisfaction scores).

Work alongside the revenue/marketing function on pricing, channel management, and listing performance across booking platforms.

Manage new-property onboarding, setup, staging, systems, and standard operating procedures - as the portfolio grows.

Safety & Compliance

Ensure properties meet all health, safety, fire, and municipal short-term rental licensing requirements in Canmore and the Bow Valley.

Maintain emergency response protocols and security procedures across the portfolio.

What You Bring

8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.

Preference for housekeeping or maintenance into rooms/operations division leadership into director-level operations within branded hotels, resorts, or high-end lodging.

Proven ability to lead teams through operational changes, property transitions, renovations, or new-property openings.

Comfort operating in a fast-paced mountain resort market with sharp seasonality and short guest turnaround windows.

A hands-on, roll-up-your-sleeves, detail oriented leadership style balanced with the polish and standards of branded operations.

Strong financial literacy, budgeting, labour cost control, and property-level P&L ownership.

Working knowledge of property management systems, channel managers, and/or operating platforms.

Post-secondary education or certification in hospitality, tourism, or hotel management is an asset.

Based in Canmore/the Bow Valley; a genuine connection to the mountain lifestyle and this community.

What We Offer

A competitive salary commensurate with experience, plus performance incentives tied to portfolio growth and guest satisfaction.

The opportunity to build the operational backbone of a growing local company from a position of real

ownership and trust.

A close-knit, family-owned culture rooted in the Bow Valley community.

About employer

More about this job

Responsibilities

Lead day-to-day operations across the property portfolio, including guest services, housekeeping, maintenance, property standards, vendor relationships, and team development. Partner with leadership on budgets, operational performance, pricing and listings, new-property onboarding, and safety and licensing compliance.

Requirements

Requires 8–10+ years of progressive hospitality operations experience, ideally advancing through housekeeping or maintenance into operations leadership at a branded hotel, resort, or high-end lodging business. Candidates should bring hands-on leadership, financial and property-level P&L skills, familiarity with property management or channel platforms, and the ability to manage seasonal teams, transitions, renovations, and new openings.

Skills

Hospitality Operations
Guest Experience Management
Housekeeping Operations
Maintenance Operations
Team Leadership
Staff Recruitment and Training
Standard Operating Procedures
Vendor Management
Budgeting and Cost Control
Property-Level P&L Management
Operational KPI Management
Property Management Systems
Channel Management
Preventative Maintenance
Safety and Regulatory Compliance
Project Management

Benefits

Performance Incentives

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Operations
Vacation Rentals
Property Management
Guest Experience
Guest Services
Housekeeping
Maintenance
Property Standards
Vendor Management
Preventative Maintenance
Capital Repairs
Renovation Projects
Team Leadership
Standard Operating Procedures
Training Programs
Budgeting
Cost Control
Operational KPIs
Occupancy
Guest Satisfaction
Pricing
Channel Management
Booking Platforms
Property Management Systems
AI-Powered Tools
Short-Term Rental Licensing
Emergency Response
Fire Safety
Property-Level P&L

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