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Added 7 mins ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Prepare documentation, user guides, and training materials, and communicate project status, risks, and decisions to management.
Added 7 mins ago
AL
Change Management Specialist
Accion Labs
Winnipeg, MB
- Contract
Minimum 8 years recent experience working in a project management environment, preferably with large scale organizational change.
Added 7 mins ago
A
Project Manager – Workday Implementation / HR Transformation
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Contract
Hiring Manager is looking for a project manager who can do change management activates and report to stake holder.
Added 7 mins ago
D
Program Manager
DCM
Brampton, ON
- $65,149 to $81,436 CAD / year
- Full-time
Manage the full project lifecycle for key client accounts, from estimation through development, testing, production, and delivery for both print and mail requirements[PK1]
Added 8 mins ago
RB
Sr. Manager, Construction, Tim Hortons, Canada (Fixed Term - 8 months)
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Coordinate procurement & delivery of equipment
Added 8 mins ago
Project Engineer - Electrical Construction
Kiewit
Toronto, ON
As a Project Engineer, you will be responsible for the administrative and technical aspects of constructing a project, managing a team of field and cost engineers. Do you have strong…
Added 8 mins ago
Manager of Academic Services
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
The University of Guelph, Ridgetown Campus invites applications for the position of Manager of Academic Services. Reporting to the Associate Director of Academics, the Manager of Academic…
Added 8 mins ago
A
Data Storage Manager
ATCO
Calgary, AB
- Full-time
…powers and protects a diverse global business. As Data Storage Manager, you'll lead the evolution of critical enterprise storage and cyber resiliency solutions, influencing long-term…
Added 8 mins ago
Senior Manager, Advisor Deposit Services
Scotiabank
Toronto, ON
The Senior Manager, Advisor Deposit Services, contributes to the overall success of Advisor Deposits Services (ADS) within Retail Deposits and Investments in Canada and supports the…
Added 8 mins ago
Senior Manager, Retail Investments
Scotiabank
Toronto, ON
The Senior Manager, Retail Deposits and Investments business in Canada, is responsible for strategy, design, development, and management supporting Retail Investment growth and retention…
Added 8 mins ago
SAP Product Lead, HR/Payroll (Computer Services Office 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the SAP Product Manager, the SAP Product Lead supports both the ongoing operation and modernization of the Province’s SAP HCM, Payroll, and SuccessFactors landscapes. The role…
Added 8 mins ago
Senior Manager, Program Controls, Data Center Construction
Bell
Regina, SK
…mission-critical data centre infrastructure. The Program Controls Manager will establish and maintain the governance processes that connect departments, projects, and stakeholders across…
Added 12 mins ago
DI
Security service manager
Dytronix Inc.
Richmond Hill, ON
- From $55.3 CAD / hour
- Full-time
- On-site
Added 20 mins ago
B
Advertising account manager
billups
Montréal, QC
- $74,000 to $75,000 CAD / year
- Full-time
- Hybrid
Added 23 mins ago
UH
Manager, Communications
University Health Network
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Manager will also lead the strategic planning and delivery of the Foundation’s quarterly Town Halls, working closely with senior leadership, People & Culture and colleagues across the…
Added 23 mins ago
A
Environmental Engineer-Remediation Design
AECOM
AB · Edmonton, Alberta
- $85,000 to $110,000 CAD / year
- Full-time
Providing leadership and project manager expertise in support of ongoing remediation and waste management projects, including the review of work scopes and client deliverables
Added 23 mins ago
A
Multimedia Design Manager
AECOM
Markham, ON
- $96,000 to $130,000 CAD / year
- Full-time
The Multimedia Design Manager is responsible for managing the Graphic Design team for the Canada Region Marketing Team and driving the development of high-quality visual communications that…
Added 23 mins ago
OR
Senior Specialist Marketing Finance and Procurement
OSL Retail Services Inc
Mississauga, ON
- Other
Ensure all FOC orders are shipped before required delivery date.
Added 23 mins ago
A
Finance Transformation Senior Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Lead the full lifecycle of client engagements, from opportunity shaping and proposal development through delivery, while managing project economics, engagement risk, executive stakeholder…
Added 23 mins ago
A
Junior Project Manager- Automation & Manufacturing
Accenture
Toronto, ON · Ottawa, ON · Mississauga, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Manage automation project delivery from planning through execution and closeout. Own integrated schedules, dependencies, risks/issues, status reporting, stakeholder coordination, milestone…
Added 37 mins ago
H
Associate Brand Manager Intern
High5
Toronto, ON
- Contract
…Consumer Marketing team in the summer as an Associate Brand Manager Intern (January to August) in Toronto (North York),…
Added 37 mins ago
HR
QA/QC Engineer
Hitachi Rail
Mississauga, ON
- Full-time
5 years' experience in a Project environment including field installation and delivery.
Added 37 mins ago
A
Multimedia Design Manager
AECOM
Markham, ON
- $96,000 to $130,000 CAD / year
- Full-time
The Multimedia Design Manager is responsible for managing the Graphic Design team for the Canada Region Marketing Team and driving the development of high-quality visual communications that…
Added 37 mins ago
IG
Project Manager (Finance & Tax)
Infotree Global Solutions
Montreal, QC
- Contract
The Finance Transformation project manager will coordinate with F&RS/IT and internal stakeholders across F&T to ensure on-time quality delivery of the project portfolio.
Added 37 mins ago
IE
Mechanical Engineer (Project Manager)
Impact Engineering
Vancouver, BC
- Full-time
Client relationship management and primary point of contact through project delivery

Closed listing

STR Logic

Director of Operations

Canmore, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 7, 2026
Experience: 8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

ELK & OWL MOUNTAIN RETREATS

Canmore, Alberta - Bow Valley

Director of Operations

Full-Time, Salaried | Canmore, AB (on-site) | Reports to the Owners / General Manager

About Elk & Owl

Elk & Owl Mountain Retreats is a family-owned property management and vacation rental company based in Canmore, with over seven years of experience in Bow Valley real estate and short-term rentals. We manage a growing portfolio of premium mountain properties from two-bedroom retreats to seven-bedroom group lodges handling everything from guest bookings to housekeeping, maintenance, and owner relations. We're looking for a hands-on operations leader who can bring hotel-grade discipline and warmth to a fast-growing, boutique property portfolio.

The Role

The Director of Operations owns the day-to-day performance of every property in the Elk & Owl portfolio. Guest experience, housekeeping and maintenance, front-line team leadership, and the systems that keep a multi-property operation running smoothly. This is a builder's role: you'll professionalize our operating standards, lead a growing local team, and be the steady hand owners and guests both trust. The ideal candidate has spent a career climbing

the ranks inside branded hotel or resort operations, specifically in front office, housekeeping, or working up through operations division leadership into full property or multi-site operations, and is ready to bring that discipline to an entrepreneurial, owner-led business.

Key Responsibilities

Guest Experience & Front-Line Service

Own the end-to-end guest journey, pre-arrival communication, check-in/check-out, on-property support, and issue resolution to a five-star hospitality standard.

Set and enforce service standards across guest services, concierge-style recommendations, and 24/7 guest support.

Empower Guest Service teams to turn escalated guest issues and turn service recoveries into repeat bookings and strong reviews.

Maximize our tech stack, including AI-powered tools, to streamline routine guest communication, bookings, and admin work, freeing the team to focus their time and attention on the moments that matter most to our guests.

Housekeeping, Maintenance & Property Standards

Lead housekeeping, turnover, and maintenance operations across the portfolio.

Build and audit property quality checklists and inspection routines so every unit consistently meets brand standards before guest arrival.

Coordinate contractors, vendors, and preventative maintenance programs; manage capital repairs and renovation projects with minimal disruption to bookings.

Set the tone that details matter: model and reinforce a standard where in-home standards are properly tracked property by property, and recurring issues are logged, root-caused, and closed out rather than patched over and repeated.

Own vendor management end to end: source and vet reliable local contractors and suppliers, negotiate pricing and service agreements, and hold vendors accountable to response-time and quality standards across the portfolio.

Team Leadership

Recruit, train, schedule, and develop a seasonal and year-round team spanning guest services, housekeeping, and maintenance.

Build the SOPs, onboarding materials, and training programs this growing team needs as the portfolio scales.

Foster a culture of accountability and hospitality that mirrors branded service delivery in a boutique setting.

Business Operations

Partner with leadership on budgeting, cost control, and operational KPIs (occupancy, turnover cost, guest satisfaction scores).

Work alongside the revenue/marketing function on pricing, channel management, and listing performance across booking platforms.

Manage new-property onboarding, setup, staging, systems, and standard operating procedures - as the portfolio grows.

Safety & Compliance

Ensure properties meet all health, safety, fire, and municipal short-term rental licensing requirements in Canmore and the Bow Valley.

Maintain emergency response protocols and security procedures across the portfolio.

What You Bring

8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.

Preference for housekeeping or maintenance into rooms/operations division leadership into director-level operations within branded hotels, resorts, or high-end lodging.

Proven ability to lead teams through operational changes, property transitions, renovations, or new-property openings.

Comfort operating in a fast-paced mountain resort market with sharp seasonality and short guest turnaround windows.

A hands-on, roll-up-your-sleeves, detail oriented leadership style balanced with the polish and standards of branded operations.

Strong financial literacy, budgeting, labour cost control, and property-level P&L ownership.

Working knowledge of property management systems, channel managers, and/or operating platforms.

Post-secondary education or certification in hospitality, tourism, or hotel management is an asset.

Based in Canmore/the Bow Valley; a genuine connection to the mountain lifestyle and this community.

What We Offer

A competitive salary commensurate with experience, plus performance incentives tied to portfolio growth and guest satisfaction.

The opportunity to build the operational backbone of a growing local company from a position of real

ownership and trust.

A close-knit, family-owned culture rooted in the Bow Valley community.

About employer

More about this job

Responsibilities

Lead day-to-day operations across the property portfolio, including guest services, housekeeping, maintenance, property standards, vendor relationships, and team development. Partner with leadership on budgets, operational performance, pricing and listings, new-property onboarding, and safety and licensing compliance.

Requirements

Requires 8–10+ years of progressive hospitality operations experience, ideally advancing through housekeeping or maintenance into operations leadership at a branded hotel, resort, or high-end lodging business. Candidates should bring hands-on leadership, financial and property-level P&L skills, familiarity with property management or channel platforms, and the ability to manage seasonal teams, transitions, renovations, and new openings.

Skills

Hospitality Operations
Guest Experience Management
Housekeeping Operations
Maintenance Operations
Team Leadership
Staff Recruitment and Training
Standard Operating Procedures
Vendor Management
Budgeting and Cost Control
Property-Level P&L Management
Operational KPI Management
Property Management Systems
Channel Management
Preventative Maintenance
Safety and Regulatory Compliance
Project Management

Benefits

Performance Incentives

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Operations
Vacation Rentals
Property Management
Guest Experience
Guest Services
Housekeeping
Maintenance
Property Standards
Vendor Management
Preventative Maintenance
Capital Repairs
Renovation Projects
Team Leadership
Standard Operating Procedures
Training Programs
Budgeting
Cost Control
Operational KPIs
Occupancy
Guest Satisfaction
Pricing
Channel Management
Booking Platforms
Property Management Systems
AI-Powered Tools
Short-Term Rental Licensing
Emergency Response
Fire Safety
Property-Level P&L

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