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Added 8 mins ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
Reporting to the Manager of Operations Finance, the Business Analyst Finance provides analysis and project leadership in support of 1GX operations and the 1GX production environment.
Added 10 mins ago
KG
Building Maintenance Manager (Mississauga)
Kipling Group
Toronto, ON
- Full-time
Position Summary: The Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and…
Added 10 mins ago
SH
Sales Assistant (part time), Sterling Homes
Sterling Homes Edmonton
AB · Edmonton, AB
- Part-time
Reporting to the Manager, Sales and Marketing, as the Sales Assistant in Edmonton, AB, you will support the new home sales process. You also assist in maintaining the assigned show homes…
Added 10 mins ago
S
Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 10 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Cobourg, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 10 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Kamloops, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 10 mins ago
L
Senior Talent Acquisition Specialist
Lantern
AB · Edmonton, AB
- Full-time
As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support…
Added 10 mins ago
S
In Store Bakery - Certified Baker TF
Sobeys
Campbell River, BC
- Full-time
…play a key role in leading daily bakery operations, ensuring quality, freshness, and excellent service while helping the team bring our bakery vision to…
Added 10 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 10 mins ago
P
Project Manager
Plusgrade
Montreal, QC
- Full-time
…requirements, timelines, and milestones, then track risks, issues, quality, and decisions to keep delivery on course. You will collaborate with build teams, internal stakeholders, and…
Added 10 mins ago
B
ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE, CONNECT - Saskatoon, Winnipeg, Edmonton, Calgary, Kelowna, Vancouver (Temporary 18 month contract)
BDC
Calgary, AB
- Full-time
The Account Manager, Virtual Business Centre - Connect, maintains relationships with clients in the small business segment to promote business development and client loyalty.
Added 10 mins ago
DG
Shop Foreman
Dilawri Group of Companies
Calgary, AB
- Full-time
Assist Service Manager with performance evaluations and disciplinary actions as needed.
Added 10 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Canada
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 10 mins ago
EC
Project Coordinator
Eastern Construction Company Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…seven decades, we have earned a reputation for delivering high- quality work, fostering strong partnerships, and supporting the long-term success of our…
Added 10 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Nanaimo, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 10 mins ago
LC
Merchandiser, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 10 mins ago
BI
Bilingual Food Service Manager
Bento Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- $50,000 CAD / year
- Full-time
The Store Manager is responsible for the day-to-day operations of the retail location and will lead all aspects of the Bento business. With a focus on sales and profitability, you will…
Added 11 mins ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 11 mins ago
SH
Store Manager The Bay Centre
Sunglass Hut
Victoria, BC
- Full-time
…authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to…
Added 11 mins ago
LV
ASSISTANT MANAGER-EN
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Victoria, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
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With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Langford, BC
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With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Burlington, ON
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
CI
Account Manager
CMB Insurance Brokers
Saskatoon, SK
- Full-time
As an Account Manager, working with the Sales Team and under the direction of the Service Supervisor, you will support the growth, placement, renewal, and ongoing servicing of client…
Added 11 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Victoria, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

STR Logic

Director of Operations

Canmore, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.
Posting language: English
Posted: Oct 8, 2026

Original job description

ELK & OWL MOUNTAIN RETREATS

Canmore, Alberta - Bow Valley

Director of Operations

Full-Time, Salaried | Canmore, AB (on-site) | Reports to the Owners / General Manager

About Elk & Owl

Elk & Owl Mountain Retreats is a family-owned property management and vacation rental company based in Canmore, with over seven years of experience in Bow Valley real estate and short-term rentals. We manage a growing portfolio of premium mountain properties from two-bedroom retreats to seven-bedroom group lodges handling everything from guest bookings to housekeeping, maintenance, and owner relations. We're looking for a hands-on operations leader who can bring hotel-grade discipline and warmth to a fast-growing, boutique property portfolio.

The Role

The Director of Operations owns the day-to-day performance of every property in the Elk & Owl portfolio. Guest experience, housekeeping and maintenance, front-line team leadership, and the systems that keep a multi-property operation running smoothly. This is a builder's role: you'll professionalize our operating standards, lead a growing local team, and be the steady hand owners and guests both trust. The ideal candidate has spent a career climbing

the ranks inside branded hotel or resort operations, specifically in front office, housekeeping, or working up through operations division leadership into full property or multi-site operations, and is ready to bring that discipline to an entrepreneurial, owner-led business.

Key Responsibilities

Guest Experience & Front-Line Service

Own the end-to-end guest journey, pre-arrival communication, check-in/check-out, on-property support, and issue resolution to a five-star hospitality standard.

Set and enforce service standards across guest services, concierge-style recommendations, and 24/7 guest support.

Empower Guest Service teams to turn escalated guest issues and turn service recoveries into repeat bookings and strong reviews.

Maximize our tech stack, including AI-powered tools, to streamline routine guest communication, bookings, and admin work, freeing the team to focus their time and attention on the moments that matter most to our guests.

Housekeeping, Maintenance & Property Standards

Lead housekeeping, turnover, and maintenance operations across the portfolio.

Build and audit property quality checklists and inspection routines so every unit consistently meets brand standards before guest arrival.

Coordinate contractors, vendors, and preventative maintenance programs; manage capital repairs and renovation projects with minimal disruption to bookings.

Set the tone that details matter: model and reinforce a standard where in-home standards are properly tracked property by property, and recurring issues are logged, root-caused, and closed out rather than patched over and repeated.

Own vendor management end to end: source and vet reliable local contractors and suppliers, negotiate pricing and service agreements, and hold vendors accountable to response-time and quality standards across the portfolio.

Team Leadership

Recruit, train, schedule, and develop a seasonal and year-round team spanning guest services, housekeeping, and maintenance.

Build the SOPs, onboarding materials, and training programs this growing team needs as the portfolio scales.

Foster a culture of accountability and hospitality that mirrors branded service delivery in a boutique setting.

Business Operations

Partner with leadership on budgeting, cost control, and operational KPIs (occupancy, turnover cost, guest satisfaction scores).

Work alongside the revenue/marketing function on pricing, channel management, and listing performance across booking platforms.

Manage new-property onboarding, setup, staging, systems, and standard operating procedures - as the portfolio grows.

Safety & Compliance

Ensure properties meet all health, safety, fire, and municipal short-term rental licensing requirements in Canmore and the Bow Valley.

Maintain emergency response protocols and security procedures across the portfolio.

What You Bring

8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.

Preference for housekeeping or maintenance into rooms/operations division leadership into director-level operations within branded hotels, resorts, or high-end lodging.

Proven ability to lead teams through operational changes, property transitions, renovations, or new-property openings.

Comfort operating in a fast-paced mountain resort market with sharp seasonality and short guest turnaround windows.

A hands-on, roll-up-your-sleeves, detail oriented leadership style balanced with the polish and standards of branded operations.

Strong financial literacy, budgeting, labour cost control, and property-level P&L ownership.

Working knowledge of property management systems, channel managers, and/or operating platforms.

Post-secondary education or certification in hospitality, tourism, or hotel management is an asset.

Based in Canmore/the Bow Valley; a genuine connection to the mountain lifestyle and this community.

What We Offer

A competitive salary commensurate with experience, plus performance incentives tied to portfolio growth and guest satisfaction.

The opportunity to build the operational backbone of a growing local company from a position of real

ownership and trust.

A close-knit, family-owned culture rooted in the Bow Valley community.

Apply About employer

More about this job

Responsibilities

Lead day-to-day operations across the property portfolio, including guest services, housekeeping, maintenance, property standards, vendor relationships, and team development. Partner with leadership on budgets, operational performance, pricing and listings, new-property onboarding, and safety and licensing compliance.

Requirements

Requires 8–10+ years of progressive hospitality operations experience, ideally advancing through housekeeping or maintenance into operations leadership at a branded hotel, resort, or high-end lodging business. Candidates should bring hands-on leadership, financial and property-level P&L skills, familiarity with property management or channel platforms, and the ability to manage seasonal teams, transitions, renovations, and new openings.

Skills

Hospitality Operations
Guest Experience Management
Housekeeping Operations
Maintenance Operations
Team Leadership
Staff Recruitment and Training
Standard Operating Procedures
Vendor Management
Budgeting and Cost Control
Property-Level P&L Management
Operational KPI Management
Property Management Systems
Channel Management
Preventative Maintenance
Safety and Regulatory Compliance
Project Management

Benefits

Performance Incentives

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Operations
Vacation Rentals
Property Management
Guest Experience
Guest Services
Housekeeping
Maintenance
Property Standards
Vendor Management
Preventative Maintenance
Capital Repairs
Renovation Projects
Team Leadership
Standard Operating Procedures
Training Programs
Budgeting
Cost Control
Operational KPIs
Occupancy
Guest Satisfaction
Pricing
Channel Management
Booking Platforms
Property Management Systems
AI-Powered Tools
Short-Term Rental Licensing
Emergency Response
Fire Safety
Property-Level P&L

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