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Added 4 hours ago
SI
Senior Director, Revenue Management
Saputo Inc.
Montreal, QC
- Full-time
The Senior Director, Revenue Management leads Saputo North America’s revenue management agenda across Canada and the United States to deliver sustainable, profitable growth across…
Added 6 hours ago
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Events Strategy P&I - Digital Customer
Deloitte
Toronto, ON
- Full-time
Proven experience in strategic planning, management consulting, event strategy, marketing strategy, business operations, or a related field.
Added 6 hours ago
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Intern, in Strategy and Governance, Bombardier Business Aircraft (Services & Support) (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 7 hours ago
CC
District Sales Manager
Crossroads C&I
Calgary, AB
- Full-time
…distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50…
Added 7 hours ago
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Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
Added 7 hours ago
S
Facility Technician I
Safety-Kleen
Chambly, QC
- Full-time
…businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental services organization and market leader in industrial hazardous waste management, parts…
Added 7 hours ago
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Director of Venues (Full Time)
AccorHotel
Edmonton, AB
- Full-time
Collaborating with the Restaurant Executive Chef to ensure flawless operations, while driving innovative promotions, menus, and special events that enhance guest experiences and increase…
Added 7 hours ago
PM
Sales Manager
Premier Motor Freight INC
London, ON
- Full-time
…strategies to grow transportation, warehousing, and logistics revenue, while maintaining strong relationships with new and existing customers. Daily activities include prospecting and…
Added 8 hours ago
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Associate Director Identity Security
Accenture
Toronto, ON
- Full-time
Reporting to the Canada Identity and Trust Leader, this is a critical role within Accenture’s Identity and Trust consulting practice and will provide executive leadership, take ownership…
Added 8 hours ago
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Event Technical Lead- BMO Center, Calgary
Encore Canada
Calgary, AB
- Full-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 8 hours ago
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Regional Service Manager (RSM007)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Regional Service Manager – Eastern Canada (Security Systems/Building Management)
Added 8 hours ago
MC
Director, Marketing Activation & Category Solutions (12mth Contract)
Molson Coors
Toronto, ON
- Temporary
Deliver volume, revenue, profit, and market share objectives through category management, customer marketing, shopper marketing, and sales enablement initiatives.
Added 8 hours ago
IH
Business Development Manager
Inspired HR
Calgary, AB
- Full-time
This is a player-coach role for a commercial sales leader who enjoys developing people and building a territory. You will combine proactive prospecting with a consultative approach,…
Added 9 hours ago
TC
District Sales Manager
TopBuild Corp.
Calgary, AB
- Full-time
…distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50…
Added 9 hours ago
SI
Senior Director, Revenue Management
Saputo Inc.
Georgetown, ON · Vaughan, ON · Montreal, QC
- Full-time
The Senior Director, Revenue Management leads Saputo North America’s revenue management agenda across Canada and the United States to deliver sustainable, profitable growth across…
Added 9 hours ago
VS
Community Relations Manager - Canterbury Place (2026-10882)
Verve Senior Living
Toronto, ON · North York, ON
- Full-time
Participates and contributes during the operations meeting. Attends regional sales and marketing meetings.
Added 9 hours ago
TU
Business Development Manager
The Urban Painter
Calgary, AB
- Full-time
This is a player-coach role for a commercial sales leader who enjoys developing people and building a territory. You will combine proactive prospecting with a consultative approach,…
Added 9 hours ago
BB
Retail Store Manager
Best Buy Canada
Aurora, ON · Brampton, ON · Downsview, ON · Newmarket, ON · Richmond Hill, ON · Vaughan, ON · Woodbridge, ON
- Full-time
Join us and grow your career with our team as a retail store manager (general manager) which we call a store leader at Best Buy at one of our Greater Toronto Area market locations.
Added 9 hours ago
Director, Commercial Strategy
Amica Senior Lifestyles
Toronto, ON
The Director, Commercial Strategy is a senior commercial leader accountable for accelerating occupancy performance across Amica's pre-open, lease-up and occupancy-challenged residences.…
Added 9 hours ago
KI
Sales Operations Manager
Kinaxis Inc.
Canada
- Full-time
The Regional Sales Operations Manager partners with Sales Leadership to drive pipeline execution, forecast discipline, and operational excellence across assigned North America territories.…
Added 9 hours ago
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Production Supervisor - Night Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 9 hours ago
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Machining Production Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 9 hours ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 9 hours ago
S
Machinist - Weekend Night Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 9 hours ago
S
Adjuster-Assembler (Grinding-Finishing Operator) - Night Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to manufacturing major…

STR Logic

Director of Operations

Canmore, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.
Posting language: English
Posted: Oct 8, 2026

Original job description

ELK & OWL MOUNTAIN RETREATS

Canmore, Alberta - Bow Valley

Director of Operations

Full-Time, Salaried | Canmore, AB (on-site) | Reports to the Owners / General Manager

About Elk & Owl

Elk & Owl Mountain Retreats is a family-owned property management and vacation rental company based in Canmore, with over seven years of experience in Bow Valley real estate and short-term rentals. We manage a growing portfolio of premium mountain properties from two-bedroom retreats to seven-bedroom group lodges handling everything from guest bookings to housekeeping, maintenance, and owner relations. We're looking for a hands-on operations leader who can bring hotel-grade discipline and warmth to a fast-growing, boutique property portfolio.

The Role

The Director of Operations owns the day-to-day performance of every property in the Elk & Owl portfolio. Guest experience, housekeeping and maintenance, front-line team leadership, and the systems that keep a multi-property operation running smoothly. This is a builder's role: you'll professionalize our operating standards, lead a growing local team, and be the steady hand owners and guests both trust. The ideal candidate has spent a career climbing

the ranks inside branded hotel or resort operations, specifically in front office, housekeeping, or working up through operations division leadership into full property or multi-site operations, and is ready to bring that discipline to an entrepreneurial, owner-led business.

Key Responsibilities

Guest Experience & Front-Line Service

Own the end-to-end guest journey, pre-arrival communication, check-in/check-out, on-property support, and issue resolution to a five-star hospitality standard.

Set and enforce service standards across guest services, concierge-style recommendations, and 24/7 guest support.

Empower Guest Service teams to turn escalated guest issues and turn service recoveries into repeat bookings and strong reviews.

Maximize our tech stack, including AI-powered tools, to streamline routine guest communication, bookings, and admin work, freeing the team to focus their time and attention on the moments that matter most to our guests.

Housekeeping, Maintenance & Property Standards

Lead housekeeping, turnover, and maintenance operations across the portfolio.

Build and audit property quality checklists and inspection routines so every unit consistently meets brand standards before guest arrival.

Coordinate contractors, vendors, and preventative maintenance programs; manage capital repairs and renovation projects with minimal disruption to bookings.

Set the tone that details matter: model and reinforce a standard where in-home standards are properly tracked property by property, and recurring issues are logged, root-caused, and closed out rather than patched over and repeated.

Own vendor management end to end: source and vet reliable local contractors and suppliers, negotiate pricing and service agreements, and hold vendors accountable to response-time and quality standards across the portfolio.

Team Leadership

Recruit, train, schedule, and develop a seasonal and year-round team spanning guest services, housekeeping, and maintenance.

Build the SOPs, onboarding materials, and training programs this growing team needs as the portfolio scales.

Foster a culture of accountability and hospitality that mirrors branded service delivery in a boutique setting.

Business Operations

Partner with leadership on budgeting, cost control, and operational KPIs (occupancy, turnover cost, guest satisfaction scores).

Work alongside the revenue/marketing function on pricing, channel management, and listing performance across booking platforms.

Manage new-property onboarding, setup, staging, systems, and standard operating procedures - as the portfolio grows.

Safety & Compliance

Ensure properties meet all health, safety, fire, and municipal short-term rental licensing requirements in Canmore and the Bow Valley.

Maintain emergency response protocols and security procedures across the portfolio.

What You Bring

8–10+ years of progressive hospitality operations experience, with a clear track record of advancement.

Preference for housekeeping or maintenance into rooms/operations division leadership into director-level operations within branded hotels, resorts, or high-end lodging.

Proven ability to lead teams through operational changes, property transitions, renovations, or new-property openings.

Comfort operating in a fast-paced mountain resort market with sharp seasonality and short guest turnaround windows.

A hands-on, roll-up-your-sleeves, detail oriented leadership style balanced with the polish and standards of branded operations.

Strong financial literacy, budgeting, labour cost control, and property-level P&L ownership.

Working knowledge of property management systems, channel managers, and/or operating platforms.

Post-secondary education or certification in hospitality, tourism, or hotel management is an asset.

Based in Canmore/the Bow Valley; a genuine connection to the mountain lifestyle and this community.

What We Offer

A competitive salary commensurate with experience, plus performance incentives tied to portfolio growth and guest satisfaction.

The opportunity to build the operational backbone of a growing local company from a position of real

ownership and trust.

A close-knit, family-owned culture rooted in the Bow Valley community.

Apply About employer

More about this job

Responsibilities

Lead day-to-day operations across the property portfolio, including guest services, housekeeping, maintenance, property standards, vendor relationships, and team development. Partner with leadership on budgets, operational performance, pricing and listings, new-property onboarding, and safety and licensing compliance.

Requirements

Requires 8–10+ years of progressive hospitality operations experience, ideally advancing through housekeeping or maintenance into operations leadership at a branded hotel, resort, or high-end lodging business. Candidates should bring hands-on leadership, financial and property-level P&L skills, familiarity with property management or channel platforms, and the ability to manage seasonal teams, transitions, renovations, and new openings.

Skills

Hospitality Operations
Guest Experience Management
Housekeeping Operations
Maintenance Operations
Team Leadership
Staff Recruitment and Training
Standard Operating Procedures
Vendor Management
Budgeting and Cost Control
Property-Level P&L Management
Operational KPI Management
Property Management Systems
Channel Management
Preventative Maintenance
Safety and Regulatory Compliance
Project Management

Benefits

Performance Incentives

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Operations
Vacation Rentals
Property Management
Guest Experience
Guest Services
Housekeeping
Maintenance
Property Standards
Vendor Management
Preventative Maintenance
Capital Repairs
Renovation Projects
Team Leadership
Standard Operating Procedures
Training Programs
Budgeting
Cost Control
Operational KPIs
Occupancy
Guest Satisfaction
Pricing
Channel Management
Booking Platforms
Property Management Systems
AI-Powered Tools
Short-Term Rental Licensing
Emergency Response
Fire Safety
Property-Level P&L

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