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Strathcona County

Emergency Communications Operator

1933 Sherwood Drive, Fire Station 1 - Sherwood Drive, Sherwood Park, AB, T8A 3R3, Canada

Job type: Full-time
Experience: Minimum 1 year of work experience in a related field, preferably in 911 or fire dispatch
Posting language: English
Posted: Sep 25, 2026

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Original job description

Join the team that helps keep our community safe, 24 hours a day, 7 days a week. As an Emergency Communications Operator with Strathcona County Emergency Services, you will play a critical role in the emergency response system, serving as the vital link between the public and first responders. In this fast-paced and rewarding position, you will answer, assess, process, and dispatch both emergency and non-emergency calls, providing clear, accurate, and customer-focused communication that supports timely and effective emergency response. If you thrive under pressure, are committed to exceptional service, and want to make a meaningful impact in your community, we want to hear from you.

This posting is for 1 temporary full-time position up to 12 months

Key Responsibilities:

Efficiently answer, process and monitor all 911 calls received by the emergency communications centre and transfer as appropriate within established guidelines
Calmly obtain all required information from callers with complete accuracy and professionalism
Dispatch appropriate stations, apparatus and personnel using computer-aided dispatch systems
Monitor radio channels, utilizing correct radio terminology, and responding as required
Ensures functions of the communications centre meet quality management standards
Maintain confidentiality and FOIP regulation
Support continuous improvement with accurate record keeping and commitment to efficient operations
Work as a team member in a high stress environment, and manage a variety of tasks simultaneously

Qualifications and Skills:

Completed education in an accredited post secondary Emergency Communications program
Minimum 1 year of work experience in a related field, preferably in 911 or fire dispatch
Emergency Fire Dispatch Certification from the National Academy of Emergency Dispatch is an asset
Working knowledge of computer-aided dispatch and radio operations is an asset
Ability to multi-task, rapidly prioritize and manage stress in a fast-paced, team-oriented environment
Excellent computer skills with the ability to adapt to changing technologies
Strong communication skills to effectively deal with people in person, by telephone or radio under stressful conditions
Ability to maintain a positive, accountable and customer service focused culture across the organization
Geographical knowledge of Strathcona County and east central Alberta is an asset

Conditions of Employment:

Submission of satisfactory Criminal Record Check
Available to work a variety of shifts which will include days, evenings, nights, weekends and statutory holidays; to support service delivery in this 24 hour a day environment

Who we are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County: (depending on position)

Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Life and disability insurance
- Employee and family assistance program
Commitment to employee development, through internal and external training and development opportunities
Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Emergency Communications Operator serves as the vital link between the public and first responders by answering, assessing, and dispatching emergency and non-emergency calls. They are responsible for monitoring radio channels, maintaining accurate records, and ensuring all communications meet quality management standards.

Requirements

Candidates must have completed an accredited post-secondary Emergency Communications program and possess at least one year of related work experience. Strong multi-tasking abilities, excellent computer skills, and the capacity to work in a high-stress, 24/7 environment are essential.

Skills

Emergency dispatch
911 call processing
Computer-aided dispatch
Radio operations
Multi-tasking
Stress management
Communication
Customer service
Data entry
Record keeping
Conflict resolution
Professionalism
Technical adaptability
Geographical knowledge

Benefits

Extended health and dental coverage
Life and disability insurance
Employee and family assistance program
Employee development training
Well-being programs

Visa sponsorship

Not detected in the job text

Keywords

Emergency Communications
911 Dispatch
Computer-Aided Dispatch
Radio Terminology
FOIP
Emergency Services
Public Safety
Incident Management
Shift Work
Quality Management
First Responders
Strathcona County

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