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Strathcona County

Senior Business Analyst

2001 Sherwood Drive, Strathcona County Hall, Sherwood Park, AB, T8A 3W7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 20, 2026
Experience: 3 years of experience in managing projects along with formal Project Management training, or 5 years of experience in managing projects without formal training is required.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Senior Business Analyst (Business Analyst II) plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead and client departments. This role focuses on building strong, collaborative relationships between Information Technology Services (ITS) and various County departments to enhance service delivery. Responsibilities include business analysis, project management, and providing advisory services to ensure the development of high-quality, cost-effective solutions. The position also involves problem-solving, systems thinking, and facilitating communication across all levels to address complex issues and deliver impactful solutions.

Key Responsibilities:

Maintain and improve organization-wide service delivery by identifying, analyzing, and validating business needs of client departments.
Partner with departments to maximize the benefit of Information Technology investments and assist with the implementation of new systems using communication, analytical, and problem-solving skills.
Gather business and user requirements through workshops, surveys, site visits, use cases, and other methods to ensure accurate understanding of needs.
Create process models, specifications, diagrams, and charts to prototype solutions and related processes, facilitating effective change within the department.
Research and evaluate technical solutions in the marketplace and identify best practices from other municipal jurisdictions to meet business needs.
Develop and execute test plans and scripts to ensure business requirements, technology goals, and performance standards are met.
Coordinate and/or lead projects to implement solutions to meet business outcomes.
Develop and maintain an expert level of knowledge and skill in the areas of business analysis, continuous improvement and existing/emerging technologies to determine and provide optimal business and technical options and recommendations.
Oversee daily operations to ensure compliance with ITS policies and audit requirements.
Foster and manage business partner relationships and expectations through effective communication, risk and issue management.

Qualifications and Skills:

Diploma or Degree in Computing Science, Business Administration or other related discipline, with a minimum of three (3) to five (5) years of directly related IT experience, primarily focused on business analysis.
3 years of experience in managing projects along with formal Project Management training, or 5 years of experience in managing projects without formal training is required.
Extensive directly related experience with business and technical requirements analysis, elicitation, business process modelling/mapping, and testing.
Demonstrated ability to create clear, consistent requirements specifications in both technical and user-friendly language
Ability to define functional business requirements and processes for disparate departments with varying levels of complexities and dependencies.
Strong analytical and problem-solving skills, with the ability to assess business operations, identify issues, and recommend solutions.
Excellent written and verbal communication skills, including the ability to produce professional-quality documentation and present formal and informal recommendations
Ability to build and maintain relationships, communicate and collaborate with stakeholders and communicate progress and risks.
Experience working in a Microsoft-based environment
Business Analysis, Project Management, Change Management, or IT service management certifications (CBAP, CCBA, PMP, ITIL, Prosci) are considered assets

Conditions of Employment:

Submission of a Satisfactory Criminal Record Check

Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County: (depending on position)

Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Earned day off program
- Employee and family assistance program
Commitment to employee development, through internal and external training and development opportunities
Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered. This role may be eligible to participate in our hybrid work program.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Business Analyst builds collaborative relationships between IT services and departments to enhance service delivery through effective business analysis and project management. Responsibilities include identifying business needs, developing technical solutions, and overseeing project implementation to ensure high-quality outcomes.

Requirements

Candidates must possess a degree or diploma in a related field with at least three to five years of IT experience focused on business analysis. Formal project management training or equivalent experience is required, along with strong analytical, communication, and process modeling skills.

Skills

Business analysis
Project management
Requirements elicitation
Business process modelling
Change management
Technical documentation
Stakeholder management
Problem-solving
Systems thinking
Risk management
Test planning
IT service management
Microsoft environment
Communication
Analytical skills

Benefits

Extended health and dental coverage
Health and wellness spending account
Life and disability insurance
Retirement and pension programs
Earned day off program
Employee and family assistance program
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Project Management
Change Management
IT Service Management
CBAP
CCBA
PMP
ITIL
Prosci
Business Process Modelling
Requirements Analysis
Systems Thinking
Microsoft
Stakeholder Management
Risk Management
Test Plans
Information Technology
Service Delivery
Municipal Government
Process Mapping

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