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Part-Time Brand Ambassador
Breville
Toronto, ON
- $20 to $24 CAD / hour
- Part-time
- On-site
…accommodation * Follow an assigned schedule, given or approved by manager. * Maintain a territory of specific retailers in your designated and surrounding area * Maintain a professional…
Added 4 mins ago
TC
restaurant manager
Tiffin Curry & Roti House
Calgary, AB
- Full-time
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Food Tasting & Guest Experience Associate (Part-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $20 to $22 CAD / hour
- Part-time
Warm, outgoing, and engaging communication style with a heavy focus on customer service
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Associé(e) ventes PRO (temps plein)
The Home Depot Canada
Montreal, QC
- Full-time
…responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining…
Added 4 mins ago
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Consumables Associate
Walmart Canada
Digby, NS
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 mins ago
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(CAN) Cashier
Walmart Canada
Leamington, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
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(CAN) Consumables Associate
Walmart Canada
Trenton, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
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(CAN) Cashier
Walmart Canada
Leamington, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
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Commercial Services Specialist
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NS · Richmond Road, NS
- Full-time
…Commercial Banking Operation (CBO) while providing a superior customer experience. Responsibilities for this position span across client service and sales, product implementation, and…
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Event Sales Manager- BMO Center at the Stampede Grounds
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Calgary, AB
- Full-time
The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event…
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(CAN) Consumables Associate
Walmart Canada
Kindersley, SK
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
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General Merchandise Assistant Manager
Walmart Canada
St. Albert, AB
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
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(CAN) Front End Checkout Team Associate
Walmart Canada
Grande Prairie, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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Front End Checkout Team Associate
Walmart Canada
Portage la Prairie, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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Bottling Plant Operator
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- Full-time
…water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job…
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(CAN) Préposé aux caisses libre-service
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
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(CAN) Gérant du service à la clientèle
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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(CAN) Customer Service Manager
Walmart Canada
Sussex, NB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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(CAN) Gérant du service à la clientèle
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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(CAN) Front End Checkout Team Associate
Walmart Canada
Woodstock, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Stock Unloader Department Manager
Walmart Canada
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- Full-time
Position Summary...To provide customer service by coordinating the activities of associates to complete assigned tasks relating to receiving and the flow of merchandise through to the sales…
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(CAN) Associé, produits consommables
Walmart Canada
Montreal, QC
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 mins ago
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Business and Commercial Lending Coordinator (16-Month Contract)
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Vancouver, BC
- Full-time
As a Business & Commercial Lending Coordinator, you will play a critical role in supporting the delivery of exceptional service to our business and commercial members by ensuring loan…
Added 4 mins ago
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(CAN) Associé à la protection des biens
Walmart Canada
Montreal, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
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(CAN) Directs Store Delivery Associate
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…flowing and available, you play an important role in driving customer satisfaction and loyalty. This position is ideal for individuals seeking an engaging role in customer service or…

Stratis

Access Reimbursement Manager

Field, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

About Stratis Group: Stratis Group is an independent pharmaceutical consulting firm that specializes in commercialization throughout a brand’s lifecycle, our core passions include: market access, patient services, field reimbursement, and data-driven analytics.

Summary

In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support access for provider and patients. This role will be highly visible within the organization and responsible for providing education to healthcare providers and office staff on access services and reimbursement solutions specific to a product and therapeutic area.

The ARM will execute a region or territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and/or other matrix field partners. Responsibilities include ensuring understanding of the reimbursement process, field reimbursement services, and client’s patient support program. The ARM will also work on patient-level reimbursement issue resolution, and thus will need access to and have had experience with patient health information (PHI). The ARM will abide in a compliant manner and will work closely within a defined set Rules of Engagement.

In this role, the ARM will demonstrate a compliant and consultative approach to help offices obtain insurance authorization and/or reimbursement of products for appropriate patients. The ARM will have a direct impact on providing a positive experience for both the HCP Customer and Patient.

Additional Responsibilities Include

Manage daily activities that support appropriate patient access to our client’s products in the provider offices and work as a liaison to other patient assistance and access support services offered by our clients (i.e. HUB, Call Center, Specialty Pharmacy Services).
Act as an extension of client’s HUB, as appropriate and provide in-person customer visits.
Participate in client meetings as appropriate. Participate in regularly scheduled team meetings and calls. Input call activity into customer CRM, as appropriate.
Serve as payer expert for defined geography and able to communicate payer changes to key stakeholders in a timely manner.
Provide office education and awareness during the entire access process which may include formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.
Educate offices using approved educational materials provided by the client.
Review specific patient case information, in a compliant manner, defined by the client.
Educate physician office staff on the use of our client’s patient support services, including web-based provider portals.

Desired Job Requirements

3+ years of experience in one or more of the following areas: Managed Care, Field Reimbursement, Patient Services and/or Sales (Specialty or Biologics) or healthcare provider practice management
4 year degree or 8+ years in related healthcare roles and/or pharmaceutical or medical industry
Ability to travel 3-4 days a week, with overnights and flights (as needed), must reside within the territory
Solution oriented mindset, strong business acumen, & strong analytic capabilities
Experience with specialty/biologic products and/or complex reimbursement process
Demonstrated ability to educate offices on access processes and issue resolution
Experience educating HCPs on client specific Patient Service programs (i.e. copay, nurse education, bridge, patient assistance, etc.)
Experience delivering educational presentations in person and/or via technology platforms such as Zoom, Webex, and/or Teams
Advanced knowledge of medical insurance terminology
Knowledge of Centers of Medicare & Medicaid Services (CMS) policies and processes with expertise in Medicare (Part B – for buy & bill products and Part D for Pharmacy products)
Ability to manage ambiguity & problem solve
Prepare and submit appropriate expense reports in a timely fashion
Valid Driver’s License

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More about this job

Responsibilities

Manage a territory to support patient and provider access to products by educating healthcare offices on coverage, reimbursement processes, and patient support services. Resolve patient-level reimbursement issues, coordinate with internal and external partners, communicate payer changes, and document field activity in the customer CRM while following compliance requirements.

Requirements

Requires at least 3 years of experience in managed care, field reimbursement, patient services, specialty or biologic sales, or healthcare practice management, or an equivalent combination of education and related experience. Candidates should have strong reimbursement and insurance knowledge, experience educating healthcare offices, a valid driver’s license, and the ability to travel 3–4 days per week, including occasional overnight stays and flights.

Skills

Field Reimbursement
Market Access
Patient Services
Healthcare Provider Education
Insurance Authorization
Prior Authorization
Appeals
Payer Knowledge
Medicare Policies
Patient Support Programs
Specialty and Biologic Products
Stakeholder Collaboration
Analytical Skills
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Market Access
Field Reimbursement
Patient Services
Managed Care
Specialty Products
Biologic Products
Patient Support Programs
Healthcare Provider Education
Reimbursement Solutions
Insurance Authorization
Formulary Coverage
Utilization Management
Benefits Investigation
Prior Authorization
Appeals
Claims Resolution
Medicare Part B
Medicare Part D
Centers For Medicare & Medicaid Services
Protected Health Information
Healthcare Compliance
Rules Of Engagement
Hub Services
Specialty Pharmacy
Payer Changes
Provider Portals
Copay Assistance
Patient Assistance
Webex

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